Strong Medicare quality ratings; public reviewers often praise caring and responsive nursing staff. Still worth an in-person visit.
based on 15 Google reviews

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Fresh River Healthcare has a strong overall Medicare rating. Public reviewers frequently mention: caring and responsive nursing staff and helpful administrative and support personnel. Review the component ratings and current source records before deciding.
Fresh River Healthcare receives deeply polarized feedback, with some families praising the kindness and responsiveness of the staff, while others report severe neglect and unsafe conditions. While long-term families often highlight the dedication of individual employees, multiple patients and family members have raised critical concerns regarding chronic understaffing and poor communication.
Quality Themes
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Concerns
Rating Trends
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Distribution · 17 analyzed
This facility responds to some reviews.
Personalized based on this facility's data
Key Review Excerpts
“The only way my family could afford his healthcare was with Medicaid which simply cannot provide all the bells and whistles. That being said, every member of the staff…receptionists, aids, nurses and administrators who I came to know were caring, kind and responsive.”
“Everything at Fresh River was wonderful. The staff was always watching over him. They were kind attentive and always willing to help in any way. The room was clean and well taken care of.”
“I can not wait to leave when I can. No attending nurse was trained in the equipment to which I was attached. Not all the attending nurses have read/understood doctor instructions.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed multiple complaint reports about care quality and resident protection concerns at Fresh River Healthcare, which has 48 deficiencies across recent surveys. The most frequent issues involve care planning, fire safety violations, and protecting residents from abuse and neglect. While the facility has corrected each identified problem, the pattern of recurring complaints about fundamental care standards and safety measures suggests ongoing operational challenges that families should carefully consider.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Fresh River Healthcare
for profit
Icare Health Network
12 facilities nationwide
Chain avg rating: 2.9/5 · Rank 5 of 12
Owners
Global World Investors
Owner · Organization
Premier First Investors, Lllp
Owner · Organization
Krausz, Hersch
Owner
Salazar, V. Robert
Owner
Sebbag, David
Owner
Wright, Christopher
Owner
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
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Google Reviews
15 reviews from families & visitors
Official Website
Visit freshriverhealthcare.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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