Fresh River Healthcare
Strong Medicare quality ratings; families often praise caring and responsive nursing staff. Still worth an in-person visit.
based on 12 Google reviews
Watch Fresh River Healthcare
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While recent reviews from 2025 suggest a positive experience with staff attentiveness, the facility has a history of serious complaints regarding cleanliness and staffing levels. If you are considering this facility, I strongly recommend scheduling an unannounced visit to observe current staffing ratios and the cleanliness of the living areas firsthand.
Google Reviews
Google Reviews
12 reviews on Google“Fresh River Healthcare receives deeply polarized feedback, with some families praising the kindness and responsiveness of the staff, while others report severe neglect and unsafe conditions. While long-term families often highlight the dedication of individual employees, multiple patients and family members have raised critical concerns regarding chronic understaffing and poor communication.”
Quality Themes
Tap a score for detailsStrengths
- Caring and responsive nursing staff
- Helpful administrative and support personnel
- Attentive care for long-term residents
Concerns
- Chronic understaffing (mentioned by 3 reviewers)
- Unsanitary facility conditions (mentioned by 2 reviewers)
- Poor communication regarding medical needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 14 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that staffing levels are a top priority for families here; could you walk me through your current staffing model and how you ensure consistent coverage across all shifts?
- 2Maintaining a clean and welcoming environment is important to us—what is your daily cleaning schedule and protocol for ensuring resident rooms and common areas remain sanitized?
- 3We value clear communication regarding our loved one's health; what is your standard process for updating families when there is a change in medical needs or a new prescription?
- 4I see that you actively respond to feedback online, which is great to see; how do you use that family input to improve the day-to-day experience for residents?
- 5Could you describe the daily activity calendar and how you encourage residents to participate in social or recreational life here?
- 6In the event of a medical emergency, what is your specific protocol for stabilizing a resident and coordinating with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“The only way my family could afford his healthcare was with Medicaid which simply cannot provide all the bells and whistles. That being said, every member of the staff…receptionists, aids, nurses and administrators who I came to know were caring, kind and responsive.”
“Everything at Fresh River was wonderful. The staff was always watching over him. They were kind attentive and always willing to help in any way. The room was clean and well taken care of.”
“I can not wait to leave when I can. No attending nurse was trained in the equipment to which I was attached. Not all the attending nurses have read/understood doctor instructions.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports about care quality and resident protection concerns at Fresh River Healthcare, which has 48 deficiencies across recent surveys. The most frequent issues involve care planning, fire safety violations, and protecting residents from abuse and neglect. While the facility has corrected each identified problem, the pattern of recurring complaints about fundamental care standards and safety measures suggests ongoing operational challenges that families should carefully consider.
Aug 13, 2025Complaint1
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Jun 11, 2025Routine7
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Mar 5, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Dec 19, 2024Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 13, 2024Complaint3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 24, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
Fresh River Healthcare
for profit
Chain Affiliation
Icare Health Network
12 facilities nationwide
Chain avg rating: 2.9/5 · Rank 5 of 12
Ownership & Management
Owners
Global World Investors
Owner · Organization
Premier First Investors, Lllp
Owner · Organization
Krausz, Hersch
Owner
Salazar, V. Robert
Owner
Sebbag, David
Owner
Wright, Christopher
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit freshriverhealthcare.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Bickford Health Care Center
1.2 miNursing Home · Windsor Locks, CT
St Joseph's Residence
3.3 miNursing Home · Enfield, CT
Suffield House Rehabilitation and Healthcare Cente
4.0 miNursing Home · Suffield, CT
Parkway Pavilion Health and Rehabilitation Center
4.3 miNursing Home · Enfield, CT
Autumn Lake Healthcare at Windsor
4.8 miNursing Home · Windsor, CT
Complete Care at Kimberly Hall North
6.7 miNursing Home · Windsor, CT