Strongsville Healthcare and Rehabilitation
Strong Medicare quality ratings; families often praise modern, hotel-like facility design. Still worth an in-person visit.
based on 157 Google reviews
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What this means for your family
While the facility is physically beautiful and offers excellent therapy services, the recurring reports of severe understaffing and reliance on temporary agency workers are significant red flags. If you choose this facility, we strongly recommend visiting during off-hours and weekends to verify that your loved one's basic needs for hygiene and assistance will be met consistently.
Google Reviews
Google Reviews
157 reviews on Google“The Avenue at Strongsville is a modern, visually impressive facility that receives high praise for its cleanliness, amenities, and the kindness of its core staff. However, families frequently report significant concerns regarding chronic understaffing, reliance on temporary agency workers, and inconsistent quality of care, particularly during nights and weekends.”
Quality Themes
Tap a score for detailsStrengths
- Modern, hotel-like facility design
- Clean and well-maintained environment
- Responsive and compassionate administrative staff
- Effective physical and occupational therapy programs
Concerns
- Chronic understaffing leading to long response times for call lights (mentioned by 12 reviewers)
- High reliance on temporary agency staff who are unfamiliar with residents (mentioned by 7 reviewers)
- Neglect of basic needs (e.g., hygiene, feeding assistance, repositioning) (mentioned by 8 reviewers)
- Inconsistent communication and medical oversight (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 159 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that the facility relies on temporary agency staff at times, what specific steps do you take to ensure these caregivers are familiar with a resident's unique care plan and personal preferences?
- 2I noticed the staffing rating is lower than other areas; how do you manage call light response times during shift changes or peak hours to ensure residents aren't waiting too long for assistance?
- 3Could you walk me through your process for medication management and how you ensure consistent oversight, especially when a resident has complex health needs?
- 4Since the facility has a modern, hotel-like design, how do you balance that environment with the specialized needs of residents requiring memory care?
- 5What is your protocol for keeping families informed about changes in a resident's medical status, and how do you ensure that communication remains consistent?
- 6How do you ensure that basic daily needs, such as hygiene and repositioning, are consistently met regardless of daily staffing fluctuations?
Personalized based on this facility's data
Key Review Excerpts
“The aides were wonderful but the nurses ca”
“The Avenue at Strongsville provides great activities for their residents and the community. They are so involved with the community of Strongsville. Management staff truly cares for the residents living in the facility and do what they can do provide the best care for them!”
“The physical and occupational therapy group was wonderful many thanks to Andrea Sam Julia Jeremy Emily Debbie and Brigit they work very hard to try and get everyone in to keep them moving.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with 15 complaint-triggered deficiencies indicating families have repeatedly reported problems. Most troubling are recurring issues with resident protection from abuse and neglect, accident hazards and safety supervision, and medication management errors. Recent complaints in 2024 show ongoing problems with safety supervision and abuse reporting despite corrections, suggesting persistent challenges in protecting vulnerable residents from harm.
Sep 27, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Mar 6, 2025Complaint4
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 10, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 14, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 6, 2024Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Feb 29, 2024Routine11
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Federal Penalties
Fine
Nov 14, 2024
$13,627
Fine
Nov 14, 2024
$13,627
Ownership & Operations
Who Operates This Facility
Strongsville Healthcare and Rehabilitation
for profit
Chain Affiliation
Progressive Quality Care
11 facilities nationwide
Chain avg rating: 2.4/5 · Rank 3 of 11 (Best)
Ownership & Management
Owners
Strongsville Fk Healthcare Holdings LLC
Owner · Organization
Mike Flank Trust
Owner (parent company) · Organization
Strongsville Fk Investor, LLC
Owner (parent company) · Organization
Flank, Eitan
Owner (parent company)
Flank, Liat
Owner (parent company)
Flank, Matan
Owner (parent company)
Flank, Shaul
Owner (parent company)
Guttman, Bezalel
Owner (parent company)
Katz, Eliyohu
Owner (parent company)
Katz, Yosef
Owner (parent company)
Sausen, Joel
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
157 reviews from families & visitors
Official Website
Visit avenueatstrongsville.com
Medicare data downloads
Original nursing home datasets
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