Altenheim
Strong Medicare quality ratings; families often praise effective rehabilitation therapy programs. Still worth an in-person visit.
based on 64 Google reviews
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What this means for your family
Altenheim offers a beautiful environment and highly effective rehabilitation therapy, making it a strong candidate for short-term recovery. However, you must be vigilant regarding staffing levels; families should specifically ask about weekend and evening staffing ratios and request a clear plan for how call lights are monitored during off-hours.
Google Reviews
Google Reviews
64 reviews on Google“Altenheim receives polarized feedback, with many families praising the facility's beautiful campus and the compassionate care provided by nursing and therapy staff. However, significant concerns persist regarding staffing shortages, slow response times to call lights, and inconsistent communication from administration. Prospective families should be aware that experiences vary greatly depending on the specific unit and the time of day.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy programs
- Beautiful, clean, and well-maintained campus
- Compassionate and nurturing nursing staff
- Engaging activities for memory care residents
Concerns
- Slow response times to call lights and requests for assistance (mentioned by 5 reviewers)
- Staffing shortages, particularly on weekends and after-hours (mentioned by 4 reviewers)
- Inconsistent communication from administration and social workers (mentioned by 3 reviewers)
- Poor hygiene and neglect of basic resident needs (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 93 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that some families have noted challenges with response times for call lights, what specific protocols do you have in place to ensure residents receive timely assistance, especially during weekends and evening shifts?
- 2I noticed the facility has a beautiful campus; how do you balance maintaining these grounds with ensuring that the nursing staff has enough time to focus on the personal hygiene and daily care needs of each resident?
- 3Could you walk me through your communication process for keeping families updated on their loved one's health status, and who would be our primary point of contact if we have questions regarding care plans?
- 4With the rehabilitation therapy programs being a noted strength here, how do you integrate those therapeutic activities into the daily routine for residents who are not currently in active recovery?
- 5What is your current approach to staffing during peak hours versus off-hours to ensure that the quality of care remains consistent for all 128 residents?
- 6In the event of a medical emergency after hours, what is the immediate chain of command and how quickly can we expect to be notified as a family?
Personalized based on this facility's data
Key Review Excerpts
“The Memory Care facility is beautiful, clean, and always has great activities to keep the residence active. The staff is very friendly and have taken wonderful care of my grandmother.”
“My Dad was left in his own urine and stool for hours multiple times. One time it was midback to his feet dried urine. Layers of blankets staturated. Expect at least 30min for someone to answer call lights everytime.”
“The rehabilitation staff were wonderful and I felt they really cared about my recovery and progress. The aids were very nurturing and gentle when providing care to me.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Altenheim has received four complaint-triggered deficiencies, indicating families have filed reports about care concerns, including recent 2025 issues with treatment quality and infection control. The facility shows recurring problems across fire safety systems, food service, and infection control that have persisted across multiple surveys from 2019-2025. While all deficiencies appear corrected, the pattern of repeated issues in critical safety areas warrants careful consideration during visits.
Oct 21, 2025Complaint4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Jul 25, 2024Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
May 5, 2022Routine9
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Meet other general requirements that are deficient.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Apr 18, 2019Routine23
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have ramps, exits, fire escape ladders, steps, and areas of refuge that meet safety requirements.
Egress Deficiencies
Provide large enough exits.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Ownership & Operations
Who Operates This Facility
Altenheim
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
64 reviews from families & visitors
Official Website
Visit altenheim.com
Medicare data downloads
Original nursing home datasets
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