Brunswick Pointe Transitional Care
Strong Medicare quality ratings; families often praise modern, clean, and well-maintained facility. Still worth an in-person visit.
based on 55 Google reviews
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What this means for your family
Brunswick Pointe offers a physically beautiful environment and highly effective rehabilitation services that many families appreciate. However, you must be proactive regarding medication management and call-bell responsiveness; we strongly recommend establishing a direct line of communication with a specific nurse or case manager rather than relying on the main facility phone line.
Google Reviews
Google Reviews
55 reviews on Google“Brunswick Pointe is widely praised for its modern, clean, and hotel-like physical environment, with many families highlighting the effectiveness of the rehabilitation therapy team. However, the facility faces significant and recurring criticism regarding communication, specifically the inability to reach staff by phone, and serious concerns about medication management and responsiveness to call bells.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Effective physical and occupational therapy
- Welcoming and professional clinical staff
- Appetizing and high-quality food options
Concerns
- Difficulty reaching staff via telephone (mentioned by 2 reviewers)
- Unresponsive to call bells and long wait times for assistance (mentioned by 3 reviewers)
- Inconsistent or delayed medication administration (mentioned by 3 reviewers)
- Understaffing leading to neglectful care (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 76 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that some families have expressed difficulty reaching staff by phone, what is the best way for us to communicate with the care team to get timely updates on our loved one?
- 2We noticed some concerns regarding response times for call bells; what specific protocols or technology do you have in place to ensure residents receive assistance promptly?
- 3With your current staffing levels, how do you ensure that medication administration remains consistent and on schedule for every resident?
- 4Since your facility is highly regarded for its physical and occupational therapy, how are these sessions integrated into the residents' daily routines?
- 5What steps are being taken to improve the consistency of care and communication, particularly in light of recent feedback regarding staffing responsiveness?
- 6Can you walk us through your process for handling medical emergencies or urgent health changes during evening and weekend hours?
Personalized based on this facility's data
Key Review Excerpts
“The staff is very professional and knowledgeable. Just as important, they are kind, caring, friendly, and compassionate. My aids and nurses have done an excellent job caring for me.”
“I had to call three times today, for someone to respond to my mothers call light, this is after a meeting and several calls to administration about they lack of accountability and respond to patients.”
“This time I would wait 45 minutes to two hours for meds. I will never come here again and will never recommend it to anyone !!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints leading to three deficiencies, including concerns about nursing staffing levels, safety supervision, and discharge planning. The facility has struggled most with emergency preparedness, medication management, and safety systems. Most deficiencies from a 2020 survey appear corrected, but recent complaints in 2024-2025 suggest ongoing issues with staffing and resident safety that warrant careful consideration during your visit.
Apr 4, 2025Complaint2
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nov 2, 2024Complaint1
Resident Rights Deficiencies
Prepare residents for a safe transfer or discharge from the nursing home.
Aug 6, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 13, 2020Routine11
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Establish methods for sharing information.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Ownership & Operations
Who Operates This Facility
Brunswick Pointe Transitional Care
for profit
Chain Affiliation
Foundations Health Solutions
63 facilities nationwide
Chain avg rating: 4.0/5 · Rank 21 of 60 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
55 reviews from families & visitors
Official Website
Visit brunswick-pointe.net
Medicare data downloads
Original nursing home datasets
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