Falling Water Healthcare Center
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 97 Google reviews
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What this means for your family
This facility features a highly regarded therapy department that has helped many patients regain mobility. However, families must be aware of consistent reports regarding severe understaffing and slow response times to call lights; we strongly recommend visiting during off-hours to observe staffing levels yourself.
Google Reviews
Google Reviews
97 reviews on Google“Falling Water Healthcare Center receives highly polarized feedback, with many families praising the therapy department and specific staff members for their dedication and kindness. However, a significant number of reviewers report serious concerns regarding neglect, slow response times to call lights, and poor communication from management. Potential families should be aware of the stark contrast between the positive experiences of some and the reports of understaffing and hygiene issues from others.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Friendly and attentive front-desk staff
- Clean and well-maintained facility environment
- Compassionate and dedicated nursing staff
Concerns
- Severe understaffing leading to long wait times for call lights (mentioned by 4 reviewers)
- Neglect and lack of basic hygiene assistance (mentioned by 5 reviewers)
- Poor communication and lack of responsiveness from management (mentioned by 4 reviewers)
- Consistently poor quality and temperature of food (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 99 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the current staffing levels, what is the average response time for a resident who presses their call light for assistance?
- 2I noticed some concerns regarding hygiene support; could you walk me through your daily routine for ensuring residents receive consistent help with bathing and grooming?
- 3Since therapy services are a highlight here, how do you integrate physical and occupational therapy into the daily schedule to ensure residents stay active?
- 4What steps is management taking to improve communication with families and ensure we receive timely updates regarding our loved one's care?
- 5Regarding the dining experience, what measures are in place to ensure meals are served at an appropriate temperature and meet the nutritional preferences of the residents?
- 6In the event of a sudden medical change, what is your facility's protocol for notifying family members and coordinating with the resident's primary physician?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy team and occupational team were both incredible! Without them, I wouldn't be walking today!”
“The big problem is they are severely understaffed. It takes anywhere from 1 to 2 hours for your call light to be answered. Not a place for anyone not mobile who relies on help.”
“My mom was sent there for PT rehab and go absolutely no care at all! We moved her to a new facility in which at that time they had to send her to the ER due to being dehydrated and a severe UTI which we told Falling Water we thought she may have and they ignored us.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
5
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports triggering 13 deficiencies, with concerning patterns in accident prevention and safety hazards appearing repeatedly in 2024. The facility shows recurring issues across resident rights, medication management, and infection control, though most violations have been corrected. While the facility addresses cited problems, the frequency of family complaints and repeat safety issues warrant careful consideration during your visit.
Aug 4, 2025Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Aug 4, 2025Complaint3
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Dec 19, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Sep 25, 2024Complaint4
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 10, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 15, 2024Complaint4
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Dec 19, 2024
$10,839
Ownership & Operations
Who Operates This Facility
Falling Water Healthcare Center
for profit
Chain Affiliation
Communicare Health
122 facilities nationwide
Chain avg rating: 2.8/5 · Rank 68 of 121
Ownership & Management
Owners
Consolidated Op Co., LLC
Owner · Organization
Consolidated Health Holdings, LLC
Owner (parent company) · Organization
Consolidated Health LLC
Owner (parent company) · Organization
Ne Baker Holdings, LLC
Owner (parent company) · Organization
The Stephen L. Rosedale 2012 Spousal Trust
Owner (parent company) · Organization
Odenthal, Richard
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
97 reviews from families & visitors
Official Website
Visit communicarehealth.com
Medicare data downloads
Original nursing home datasets
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