Stonehaven Senior Living
Limited public data on Stonehaven Senior Living. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 40 Google reviews
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What this means for your family
The facility appears to be undergoing a significant turnaround, with many recent visitors noting improved cleanliness and a warmer atmosphere. However, because there are still active, serious allegations regarding medical neglect and staffing shortages, families should conduct an in-person visit specifically during shift changes to observe staff attentiveness and responsiveness.
Google Reviews
Google Reviews
40 reviews on Google“Stonehaven Senior Living is currently experiencing a period of significant internal transition, with many recent reviews praising recent aesthetic and operational improvements. While many families highlight the warm atmosphere and the convenience of having skilled nursing on-site, there are serious, recurring allegations regarding staff negligence, inadequate staffing levels, and maintenance issues that require close scrutiny.”
Quality Themes
Tap a score for detailsStrengths
- Warm and welcoming atmosphere
- Convenient access to on-site skilled nursing
- Recent facility and aesthetic improvements
- Friendly and engaging community activities
Concerns
- Inadequate staffing levels and caregiver call-outs (mentioned by 2 reviewers)
- Negligence in patient care and monitoring (mentioned by 3 reviewers)
- Facility maintenance and cleanliness issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 69 analyzed
How They Respond to Reviews
The owner provides personalized, warm responses to positive reviews, often addressing specific details mentioned by the reviewer. For negative reviews, the owner avoids defensiveness and instead focuses on inviting direct communication or acknowledging ongoing facility improvements.
Questions for Your Tour
- 1It's wonderful to see the recent aesthetic improvements to the facility; could you tell us more about the recent upgrades to the common areas?
- 2Since there is skilled nursing on-site, how do you ensure seamless communication between the caregivers and the nursing team during a medical emergency?
- 3We'd love to hear more about the community activities—how do you help new residents get involved and meet their neighbors during their first week?
- 4What specific protocols are in place to ensure medication is administered accurately and recorded every single time?
- 5How do you manage staffing during shift changes or unexpected absences to ensure that resident care and monitoring remain consistent?
- 6What is the current process for communicating important updates or changes in care to family members to ensure we are always in the loop?
Personalized based on this facility's data
Key Review Excerpts
“The community here is warm, welcoming, and truly cares about the residents. It’s a comfort knowing skilled nursing is right next door if it’s ever needed.”
“The staff, especially Roberto, were amazing and so kind, organized, and clearly dedicated.”
“If I could give no stars I would. The staff is rude and neglectful. Very concerned for the patients living there and a man had died of sepsis after being there for only THREE months.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
May 22, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Nov 14, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
Jun 18, 2025ComplaintClean
This report details an investigation into a complaint regarding staff failing to safeguard a resident's personal belongings. The investigation found conflicting information and concluded that there was not a preponderance of evidence to prove the alleged violation occurred.
Jun 3, 2025ComplaintClean
This report details the findings of a Complaint Investigation conducted on June 2, 2025. The investigation reviewed allegations regarding the provision of an admissions agreement and communication with the responsible party. Based on the evidence reviewed, the Community Care Licensing division determined that all allegations were UNFOUNDED.
Jun 3, 2025ComplaintClean
This report details the findings of a Complaint Investigation conducted on June 2, 2025. The investigation reviewed allegations regarding the provision of an admissions agreement and communication with the responsible party. Based on the evidence reviewed, the Community Care Licensing division determined that all allegations were UNFOUNDED.
Jan 27, 2025OtherClean
The facility evaluation report documents an unannounced visit conducted on January 27, 2025. The visit was for the purpose of interviewing a resident regarding allegations made against a previous facility. No specific deficiencies or citations were recorded in the provided report content.
Jan 8, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
Dec 30, 2024InspectionClean
The Annual inspection noted several positive aspects, including proper storage of supplies, functional equipment, and unobstructed pathways. However, two deficiencies were cited: a malfunctioning door to the walk-in freezer in the kitchen, and a general failure to maintain the facility in good repair. A Plan of Correction has been established with a due date of 01/06/2025.
Ownership & Operations
Who Operates This Facility
Twilight Haven INC; Haven Assisted Care LLC
CARTER, BENJAMIN
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit stonehavensl.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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