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Nursing HomeMedicaid

Gilpin Hall

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

1101 Gilpin Avenue, Wilmington, DE 1980696 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 24 Google reviews

5
4
3
2
1
Gilpin Hall Nursing Home in Wilmington, DE — Street View
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What this means for your family

Gilpin Hall is highly regarded for its cleanliness and compassionate, long-term care, particularly for residents with dementia. While the facility maintains a strong reputation, families should schedule a tour to observe current activity levels and ensure they meet your loved one's specific social needs.

Google Reviews

Google Reviews

24 reviews on Google
Gilpin Hall is widely praised by families for its clean, well-maintained environment and compassionate, attentive staff. While most reviewers report a high standard of care and a welcoming atmosphere, the facility has faced occasional criticism regarding activity engagement and a recent, highly negative review.

Quality Themes

Tap a score for details
Food10.0Staff9.0Clean10.0Activities5.0MedsN/AMemory10.0Comms10.0Value8.0

Strengths

  • Clean, well-maintained facility
  • Compassionate and attentive staff
  • Strong communication during crises
  • Welcoming, home-like environment

Rating Trends

Tap a year to see what changed

234'13(1)'18(4)'21(1)'23(7)'25(3)'26(2)

Distribution · 26 analyzed

5
20
4
3
3
1
2
0
1
2

How They Respond to Reviews

63%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed your staffing rating is excellent at 5 stars; how does that high level of staffing translate to the daily one-on-one attention my loved one will receive?
  • 2With the health inspection rating currently at 2 stars, what specific steps is the leadership team taking to address those recent state violations and improve clinical outcomes?
  • 3I see that you are very active in responding to feedback online; how do you incorporate that kind of open communication into your daily interactions with families?
  • 4Given that the facility is known for its home-like environment, what kind of social activities or programs are currently in place to help new residents feel settled and connected to others?
  • 5How does your nursing team coordinate with outside specialists or manage acute medical needs to ensure residents stay safe and comfortable without needing unnecessary hospital transfers?
  • 6Since you have 96 residents, how do you ensure that the level of personalized care remains consistent across all shifts?

Personalized based on this facility's data


Key Review Excerpts

Gilpin Hall has been a really great place for my dad who suffers from dementia. I have had experiences at a few other nursing homes and Gilpin Hall has been far superior to the others in all areas including nursing, activities, food, support staff, cleanliness and overall environment.

Memory care family member · 2022★★★★★

This is the first nursing care facility that doesn’t have any smell or obvious mantenance issues. The resident floors are as spotless as the Lobby.

Visitor · 2018★★★★★

Once Covid-19 became a harsh reality, I received regularly emailed updates from the director that included case counts, visitation policies, contact information for questions, and the response from the G

Long-term resident's family · 2022★★★★★
Source: 24 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.61hrs
82%
Registered nurses for medical care
Total Nursing
4.48hrs
OK
All nurses + aides combined
Staff Turnover
27%
Lower is better (< 30% = good)
RN Turnover
14%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
4/ 5
Better Than Avg

8

measures

Worse Than Avg

6

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
DE
8.7%
New castle
7.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility29.1%
Worse than Avg
Here
29.1%
US
19.4%
DE
21.2%
New castle
20.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility7.3%
Better than Avg
Here
7.3%
US
15.4%
DE
10.9%
New castle
10.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
DE
95.8%
New castle
97.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility9.7%
Better than Avg
Here
9.7%
US
15.3%
DE
15.5%
New castle
16.1%
🦠

Residents who got a urinary tract infection

↓ Lower is better
This Facility6.9%
Worse than Avg
Here
6.9%
US
1.6%
DE
2.0%
New castle
2.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
DE
83.1%
New castle
81.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies
Near state avg (13.5)
13 complaint-triggered

Families have filed multiple complaints against Gilpin Hall, triggering 13 deficiency citations across recent surveys, with recurring issues in resident protection from abuse and neglect appearing in 2023, 2024, and even a 2025 survey. The facility also shows persistent problems with infection control, medication management, and resident rights. While all deficiencies show correction dates, the pattern of repeated violations in critical safety areas warrants careful consideration.

Dec 3, 2025Complaint
2
0551Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give the resident's representative the ability to exercise the resident's rights.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Aug 29, 2025Routine
7
0570Potential for harm · PatternCorrected

Resident Rights Deficiencies

Assure the security of all personal funds of residents deposited with the facility.

0602Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0607Minimal · WidespreadCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0756Minimal · WidespreadCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Aug 29, 2025Complaint
2
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Oct 17, 2024Routine
3
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Oct 17, 2024Complaint
6
0600Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

Dec 14, 2023Complaint
3
0600Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Gilpin Hall

Organization Type

nonprofit

Ownership & Management

Key personnel

Warrington, AlanContracted Managing EmployeeBannan, JessicaW-2 Managing EmployeeSmiley, PaulW-2 Managing EmployeeClark, StephenOfficer / DirectorGuggenberger, PaulOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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