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Strong Medicare quality ratings; public reviewers often praise effective rehabilitation and physical therapy programs. Still worth an in-person visit.
based on 32 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
2 findings in latest survey
Regency Healthcare & Rehab Center has a strong overall Medicare rating. Public reviewers frequently mention: effective rehabilitation and physical therapy programs and attentive and helpful administrative leadership. Review the component ratings and current source records before deciding.
Regency Healthcare & Rehab Center receives highly polarized feedback, with recent reviews highlighting successful rehabilitation outcomes and attentive care, while older and some critical reviews report significant neglect and poor communication. Families should be aware of a clear divide between those who praise the facility's therapy and administration and those who describe serious issues with hygiene, staff responsiveness, and basic patient care.
Quality Themes
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Concerns
Rating Trends
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Distribution · 35 analyzed
Personalized based on this facility's data
Key Review Excerpts
“When I came to Regency, I could barely walk. But through Physical Therapy and all the therapists were great! They motivated me and encouraged me!”
“The facility is amazingly clean. My care is very good. Food is good, serves lots of chicken. Staff is very attentive, all levels. Business Office Manager is very helpful.”
“The staff is extremely nice. My care is really great. Staff is very helpful when I need help. When I was sent out to the hospital they checked on me and notified my parents.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility shows a concerning pattern with 18 of 21 deficiencies triggered by family complaints spanning multiple surveys from 2023-2025. The most recurring problems involve protection from abuse and neglect, appropriate treatment and care delivery, and resident assessment accuracy. Issues appear to persist across multiple surveys rather than being definitively resolved, with recent deficiencies as of February 2025 suggesting ongoing compliance challenges that families should carefully consider.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Federal Penalties
Fine
Dec 31, 2024
$12,035
Fine
Dec 15, 2023
$65,832
Regency Healthcare & Rehab Center
for profit
Nationwide Healthcare Services
7 facilities nationwide
Chain avg rating: 2.4/5 · Rank 1 of 7 (Highest rating)
Owners
Gelley, Leah
Owner
Gelley, Meir
Owner
Key personnel
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Medicare Care Compare
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Google Reviews
32 reviews from families & visitors
Official Website
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Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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