Regency Healthcare & Rehab Center
Strong Medicare quality ratings; families often praise effective rehabilitation and physical therapy programs. Still worth an in-person visit.
based on 31 Google reviews
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What this means for your family
This facility has shown a strong recent trend in successful rehabilitation outcomes, with many residents praising the therapy and administrative teams. However, because there are persistent reports of poor bedside manner and communication issues, we strongly advise you to visit during off-hours and observe how staff interact with residents to ensure the care level meets your expectations.
Google Reviews
Google Reviews
31 reviews on Google“Regency Healthcare & Rehab Center receives highly polarized feedback, with recent reviews highlighting successful rehabilitation outcomes and attentive care, while older and some critical reviews report significant neglect and poor communication. Families should be aware of a clear divide between those who praise the facility's therapy and administration and those who describe serious issues with hygiene, staff responsiveness, and basic patient care.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation and physical therapy programs
- Attentive and helpful administrative leadership
- Engaging activity department and social programs
- Clean and well-maintained facility environment
Concerns
- Poor staff communication and unprofessional bedside manner (mentioned by 4 reviewers)
- Neglect of basic patient needs and hygiene (mentioned by 3 reviewers)
- Unsatisfactory food quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 34 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the strong reputation of your rehabilitation department, how do you ensure that same level of attentive, personalized care carries over into daily hygiene and personal assistance needs?
- 2I noticed some feedback regarding communication styles; what steps is the leadership team taking to ensure families feel heard and kept in the loop regarding their loved one's daily status?
- 3Since the facility has a very active social calendar, how do you tailor these programs to engage residents who may have different levels of cognitive ability or memory care needs?
- 4With the facility maintaining a 4-star staffing rating, could you walk me through the protocol for how staff are trained to handle bedside interactions to ensure they remain professional and compassionate?
- 5I understand the facility has a 4-star health inspection rating, but could you explain the nature of the two recent state violations and what specific changes have been implemented to prevent them from recurring?
- 6Regarding the dining experience, how do you gather and incorporate resident feedback to ensure the meal quality meets the nutritional and personal preferences of those in your care?
Personalized based on this facility's data
Key Review Excerpts
“When I came to Regency, I could barely walk. But through Physical Therapy and all the therapists were great! They motivated me and encouraged me!”
“The facility is amazingly clean. My care is very good. Food is good, serves lots of chicken. Staff is very attentive, all levels. Business Office Manager is very helpful.”
“The staff is extremely nice. My care is really great. Staff is very helpful when I need help. When I was sent out to the hospital they checked on me and notified my parents.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with 18 of 21 deficiencies triggered by family complaints spanning multiple surveys from 2023-2025. The most recurring problems involve protection from abuse and neglect, appropriate treatment and care delivery, and resident assessment accuracy. Issues appear to persist across multiple surveys rather than being definitively resolved, with recent deficiencies as of February 2025 suggesting ongoing compliance challenges that families should carefully consider.
Jul 1, 2025Routine2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Feb 4, 2025Routine1
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Feb 4, 2025Complaint7
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Dec 31, 2024Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Oct 9, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jul 17, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Federal Penalties
Fine
Dec 31, 2024
$12,035
Fine
Dec 15, 2023
$65,832
Ownership & Operations
Who Operates This Facility
Regency Healthcare & Rehab Center
for profit
Chain Affiliation
Nationwide Healthcare Services
7 facilities nationwide
Chain avg rating: 2.4/5 · Rank 1 of 7 (Best)
Ownership & Management
Owners
Gelley, Leah
Owner
Gelley, Meir
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit regencyhcr.com
Medicare data downloads
Original nursing home datasets
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