Stonebridge Maryland Heights
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 51 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (17 vs median 10)
- High staff turnover (61%)
Bottom 25% in MO · Critically understaffed (RN) · Worst in STONEBRIDGE SENIOR LIVING chain · $11,921 in fines
What this means for your family
While some families report positive outcomes in the memory care cottages, the facility has a recurring pattern of severe neglect, including hygiene failures and medication errors. If you consider this facility, perform unannounced visits at different times of the day and specifically inspect the resident's room for cleanliness and their personal care status.
Google Reviews
Google Reviews
51 reviews on Google“Stonebridge Maryland Heights receives highly polarized feedback, with some families praising the memory care cottages and therapy staff, while others report severe neglect and hygiene issues. Critical reviews frequently cite understaffing, poor response times, and residents being left in soiled conditions, suggesting significant inconsistency in the quality of care provided.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated memory care therapy team
- Clean, modern appearance in specific units
- Warm and attentive individual staff members
- Active engagement in social activities
Concerns
- Chronic understaffing and slow response times (mentioned by 8 reviewers)
- Poor hygiene and failure to assist with toileting (mentioned by 7 reviewers)
- Unprofessional or rude staff behavior (mentioned by 5 reviewers)
- Medication management errors and omissions (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 59 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure call lights are answered promptly and residents receive timely assistance with daily hygiene and toileting?
- 2I noticed the facility has had recent challenges with medication management; what additional oversight or double-check systems have been implemented to ensure residents receive the correct dosages on time?
- 3The memory care therapy team is highly regarded; how do you integrate those specialized engagement activities into the daily schedules of residents who may be struggling with the current facility-wide staffing transitions?
- 4How does your leadership team monitor and address staff communication and professionalism to ensure that families feel supported and informed about their loved one's care?
- 5With 17 recent state violations, what specific corrective action plans have been put into place to improve the overall quality of care and safety for the 223 residents living here?
- 6Can you walk me through the process for how medical emergencies are handled during evening and weekend shifts when administrative staff may not be on-site?
Personalized based on this facility's data
Key Review Excerpts
“My sister is a resident in memory care in one of the 4 cottages. In 2.5 months the improvement she has made is amazing. The physical therapy she received for her mind and body, has been top notch.”
“My mother was there for almost 3 years, she had a hospital visit Feb 2024, she was severely dehydrated, malnutrition and her sodium was sky high. My mother had numerous bed sores, infections and bruises.”
“Staff is rude and unprofessional. Low staffed, or lots of staff call ins. Staff would yell at residents for using call light. Give wrong medications or argue with residents about meds, forget to give meds.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
9
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints triggering 25 of 65 total deficiencies, signaling ongoing concerns about care quality. The most frequent issues involve resident rights violations, medication management problems, and dietary/nutrition deficiencies that recur across multiple surveys. While the facility has correction plans for most violations, the pattern of recurring problems in core care areas suggests persistent operational challenges families should carefully evaluate.
Mar 26, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 14, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Aug 20, 2025Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Feb 5, 2025Complaint13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 5, 2025Routine4
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Oct 16, 2024Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Ownership & Operations
Who Operates This Facility
Stonebridge Maryland Heights
for profit
Chain Affiliation
Stonebridge Senior Living
12 facilities nationwide
Chain avg rating: 2.7/5 · Rank 11 of 12 (Worst)
Ownership & Management
Owners
Lierman, Mark
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
51 reviews from families & visitors
Official Website
Visit stonebridgeseniorliving.com
Medicare data downloads
Original nursing home datasets
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