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Nursing HomeMedicaid Investigative

Avenir at Mark Twain

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

11988 Mark Twain Lane, Bridgeton, MO 63044120 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 46 Google reviews

5
4
3
2
1
Avenir at Mark Twain Nursing Home in Bridgeton, MO — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (29 vs median 10)
  • High staff turnover (60%)

Bottom 25% in MO · $195,310 in fines

Source: Medicare data

What this means for your family

While recent reviews suggest that new management is improving the facility's atmosphere and activities, the history of serious neglect remains a concern. If you choose this facility, it is essential to maintain a daily presence to advocate for your loved one's basic hygiene and medical needs, as multiple families noted that care quality is inconsistent without frequent oversight.

Google Reviews

Google Reviews

46 reviews on Google
Reviews for Avenir at Mark Twain (formerly Mark Twain Manor) are highly polarized, with recent feedback highlighting a sharp divide between those who praise the therapy and activities staff and those who report severe neglect. Families frequently express that the quality of care is heavily dependent on having an advocate present daily to monitor hygiene, nutrition, and medical needs. While some recent reviewers note improvements under new management, others continue to report critical issues regarding call light response times and patient hygiene.

Quality Themes

Tap a score for details
Food4.0Staff5.0Clean3.0Activities9.0Meds2.0MemoryN/AComms4.0Value2.0

Strengths

  • Effective physical and occupational therapy
  • Engaging activities and social events
  • Friendly and attentive staff (when supervised)
  • Recent facility improvements and renovations

Concerns

  • Neglect of basic hygiene and patient care (mentioned by 6 reviewers)
  • Slow or ignored call light response times (mentioned by 5 reviewers)
  • Staff observed using phones or socializing instead of working (mentioned by 4 reviewers)
  • Missing or stolen personal clothing and belongings (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2342.02020(2)5.02021(1)1.02022(1)3.72023(3)2.52024(8)2.52025(8)4.72026(21)

Distribution · 44 analyzed

5
27
4
2
3
1
2
0
1
14

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the recent facility renovations, what specific changes have you implemented to improve the daily cleanliness and hygiene standards for residents?
  • 2I understand that call light response times can be a challenge in facilities of this size; what is your current protocol for ensuring residents receive timely assistance when they need it?
  • 3With 120 residents, how do you ensure that staff remain focused on patient care and supervision throughout their shifts?
  • 4Can you walk me through your process for tracking and securing personal belongings to ensure that clothing and items don't go missing?
  • 5I noticed your activity program is highly regarded; how do you balance these engaging social events with the necessary medical and medication management needs of the residents?
  • 6What specific steps are you taking to address the recent CMS findings regarding health and staffing to ensure a higher standard of care moving forward?

Personalized based on this facility's data


Key Review Excerpts

My Mom was here for 30 days and they took really good care of her. The staff was was very kind and attentive, but it also takes assertive efforts from the family to be involved with the care as well.

Rehab patient's family · 2025★★★★★

Ms. Celess at Mark Twain does an excellent job with activities and keeping family engaged. This was a pic from the family dinner they hosted for Valentine’s Day❤️ My mom stays active w her favorites like BINGO at least twice a week!!

Long-term resident's family · 2026★★★★★

If I could give them 0 stars, I would. They neglect their patients if family isn’t there daily. My mom went in for REHAB and almost died.

Rehab patient's family · 2024☆☆☆☆
Source: 46 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.39hrs
52%
Registered nurses for medical care
Total Nursing
3.56hrs
87%
All nurses + aides combined
Staff Turnover
57%
Lower is better (< 30% = good)
RN Turnover
38%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

7

measures

Worse Than Avg

6

measures

Mixed Results

4

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility58.5%
Worse than Avg
Here
58.5%
US
93.4%
MO
84.4%
St. louis
83.7%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
MO
16.7%
St. louis
19.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility29.0%
Worse than Avg
Here
29.0%
US
15.3%
MO
18.9%
St. louis
16.1%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility14.8%
Better than Avg
Here
14.8%
US
15.5%
MO
23.6%
St. louis
19.0%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility11.3%
Worse than Avg
Here
11.3%
US
4.9%
MO
4.7%
St. louis
5.8%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility19.1%
Mixed vs Avgs
Here
19.1%
US
19.5%
MO
25.4%
St. louis
16.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility17.6%
Worse than Avg
Here
17.6%
US
81.8%
MO
65.9%
St. louis
64.2%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility56.7%
Worse than Avg
Here
56.7%
US
79.8%
MO
63.5%
St. louis
65.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.7%
Mixed vs Avgs
Here
1.7%
US
1.6%
MO
2.2%
St. louis
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

29deficiencies
10penalties
Well above state avg (12.0)
20 complaint-triggered
$195,310 in fines

Families reported multiple concerns to authorities triggering 21 complaint investigations, focusing primarily on care quality standards, resident safety and accident prevention, and infection control practices. Issues with care planning and safety hazards appear repeatedly across surveys from 2019 to 2025, suggesting persistent challenges despite corrections. While all deficiencies show provider correction dates, the pattern of recurring problems in core care areas warrants careful consideration during your visit.

Dec 19, 2025Complaint
3
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Oct 7, 2025Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Aug 20, 2025Routine
30
0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0006Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0620Potential for harm · PatternCorrected

Resident Rights Deficiencies

Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0700Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0865Potential for harm · PatternCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0161Potential for harm · PatternCorrected

Construction Deficiencies

Use approved construction type or materials.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0569Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0687Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate foot care.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0770Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

0808Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

0868Potential for harm · IsolatedCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0925Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Aug 20, 2025Complaint
6
0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0806Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0947Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Jan 21, 2025Complaint
3
0678Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Sep 25, 2024Complaint
1
0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Federal Penalties

Payment Denial

Jan 21, 2025

14-day denial

Fine

Jan 21, 2025

$134,043

Fine

Jan 19, 2024

$26,687

Payment Denial

Jan 19, 2024

19-day denial

Fine

Sep 25, 2023

$4,587

Fine

Sep 18, 2023

$4,587

Fine

Sep 11, 2023

$4,587

Fine

Sep 5, 2023

$4,587

Fine

Aug 28, 2023

$4,587

Fine

Aug 7, 2023

$11,645

Ownership & Operations

Who Operates This Facility

Owner / Operator

Avenir at Mark Twain

Organization Type

for profit

Ownership & Management

Owners

Mark Twain Holdco LLC

Owner · Organization

Delta Edge Strategic Advisors

Owner (parent company) · Organization

Hhhh Ventures LLC

Owner (parent company) · Organization

Krpss Partners

Owner (parent company) · Organization

Felheim, Yitchok

Owner (parent company)

Jacobovitch, Yossi

Owner (parent company)

Lapciuc, Avraham

Owner (parent company)

Key personnel

Jacobovitch, YossiManaging Control - Governing BodyLapciuc, AvrahamManaging Control - Governing BodyBicknell, JacquelineManagerJacobovitch, YossiManagerLapciuc, AvrahamManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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