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Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 41 Google reviews
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This facility has areas of concern that warrant careful consideration. Registered Nurse hours are 18% of the EveryPlace reference benchmark; ask how RN coverage is allocated across shifts. The latest standard survey recorded 31 findings, above the MO average of 12.0. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.
Parkwood Skilled Nursing and Rehabilitation Center faces severe and consistent criticism regarding cleanliness, staff responsiveness, and quality of care. While a few reviewers mention positive experiences with physical therapy, the overwhelming majority of feedback describes a facility plagued by neglect, unsanitary conditions, and poor communication.
Quality Themes
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Concerns
Rating Trends
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Distribution · 47 analyzed
Personalized based on this facility's data
Key Review Excerpts
“A nurse at this facility stopped CPR on a full code patient because she ASSUMED he was a hospice patient/DNR she then left the room leaving him in there alone while he was coding and he unfortunately passed away due to this facility’s negligence”
“The smell of urine and poo is so bad in the basement in the wing for long term health care. I questioned it, was told no one smells it.”
“He received the best physical and occupational therapy he ever had. He came here weak and not able to stand or walk by himself. At the end of the 2 weeks he was able to get out of bed, dress himself and walk with the aid of a walker.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
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measures
4
measures
5
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility shows concerning patterns with families filing 21 complaint-triggered deficiencies across recent surveys. The most recurring problems involve medication management, quality of care standards, and resident rights violations. Issues persist across multiple years, including repeated deficiencies in wound care, nursing quality, and medication errors, suggesting systemic challenges despite correction plans. Families should carefully evaluate whether this facility can consistently meet their loved one's care needs.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Parkwood Skilled Nursing and Rehabilitation Center
for profit
Riley Spence Senior Living
5 facilities nationwide
Chain avg rating: 1.8/5 · Rank 4 of 5 (Lowest rating)
Owners
Riley, Charles
Owner
Riley, Charles
Owner
Spence, Gregory
Owner
Key personnel
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