Nhc Healthcare, Maryland Heights
Strong Medicare quality ratings; families often praise engaging daily activities and events. Still worth an in-person visit.
based on 68 Google reviews
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What this means for your family
While the facility offers an excellent activities program and strong rehab therapy, the recurring reports of slow call-button response times and medication management errors are serious red flags. If you choose this facility, it is essential to have a family member visit frequently to oversee personal care and ensure communication with the nursing staff remains active.
Google Reviews
Google Reviews
68 reviews on Google“NHC HealthCare, Maryland Heights presents a highly polarized experience for families, with some praising the facility as a 'gem' with dedicated staff and engaging activities, while others report severe neglect and communication failures. Recurring criticisms focus on slow response times to call buttons, inconsistent medication administration, and poor hygiene, particularly in the rehab and long-term care wings. Families considering this facility should be aware that experiences appear to vary significantly based on the specific staff on duty and the level of oversight provided by family members.”
Quality Themes
Tap a score for detailsStrengths
- Engaging daily activities and events
- Effective physical therapy department
- Clean and well-maintained common areas
- Friendly and professional front desk staff
Concerns
- Slow or ignored call button response times (mentioned by 7 reviewers)
- Inconsistent or incorrect medication administration (mentioned by 6 reviewers)
- Neglect regarding basic hygiene and personal care (mentioned by 6 reviewers)
- Poor communication with families regarding health changes (mentioned by 4 reviewers)
- Staff rudeness or dismissive attitude toward residents (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 71 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the facility has a robust calendar of events; could you walk me through what a typical day looks like for a resident who enjoys staying active?
- 2Given the importance of timely assistance, what is the current process for monitoring and responding to call buttons, and how do you ensure residents aren't waiting too long for help?
- 3How does your nursing team coordinate with families to ensure there is proactive and clear communication regarding any changes in a resident's health status?
- 4Could you explain the oversight process for medication administration to ensure accuracy and consistency for all residents?
- 5What steps are in place to ensure that staff consistently provide high-quality personal care and hygiene support, and how do you foster a supportive, patient-centered culture among the care team?
- 6I see that you engage with feedback online; how does the leadership team use family input to make improvements to the daily experience here?
Personalized based on this facility's data
Key Review Excerpts
“The therapy staff showed genuine dedication to my dad during his short-term rehab at NHC Maryland Heights. When he entered, he was very immobile due to a spinal cord injury. His physical therapist successfully trained him and his caregiver (my mom) on methods for helping him transfer between a wheelchair and a bed.”
“The activities coordinator has activities all day every day. My dad did not have a lack of things to do. The outside grounds are nice as well just to get fresh air or have a visit if the weather is nice.”
“Call nurse button answers in about 20 minutes and may or may not help depending on who answers . They just make sure to turn off the light.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
NHC Healthcare Maryland Heights has 26 deficiencies across three surveys with recurring issues in fire safety, medication management, and care quality. The facility shows a pattern of building safety violations including emergency lighting, smoke barriers, and sprinkler systems, with some receiving waivers rather than full correction. All deficiencies have correction dates, suggesting the facility addresses identified problems, though the volume and recurring nature of safety issues warrant careful consideration during visits.
May 6, 2024Routine11
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Oct 3, 2022Routine8
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Ensure staff are vaccinated for COVID-19
Apr 22, 2019Routine7
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Ownership & Operations
Who Operates This Facility
Nhc Healthcare, Maryland Heights
for profit
Chain Affiliation
National Healthcare Corporation
68 facilities nationwide
Chain avg rating: 3.9/5 · Rank 39 of 65
Ownership & Management
Owners
Nhc/delaware INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
68 reviews from families & visitors
Official Website
Visit nhccare.com
Medicare data downloads
Original nursing home datasets
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