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Strong Medicare quality ratings; public reviewers often praise engaging daily activities and events. Still worth an in-person visit.
based on 68 Google reviews
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Nhc Healthcare, Maryland Heights has a strong overall Medicare rating. Public reviewers frequently mention: engaging daily activities and events and effective physical therapy department. Review the component ratings and current source records before deciding.
NHC HealthCare, Maryland Heights presents a highly polarized experience for families, with some praising the facility as a 'gem' with dedicated staff and engaging activities, while others report severe neglect and communication failures. Recurring criticisms focus on slow response times to call buttons, inconsistent medication administration, and poor hygiene, particularly in the rehab and long-term care wings. Families considering this facility should be aware that experiences appear to vary significantly based on the specific staff on duty and the level of oversight provided by family members.
Quality Themes
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Distribution · 74 analyzed
Personalized based on this facility's data
Key Review Excerpts
“The therapy staff showed genuine dedication to my dad during his short-term rehab at NHC Maryland Heights. When he entered, he was very immobile due to a spinal cord injury. His physical therapist successfully trained him and his caregiver (my mom) on methods for helping him transfer between a wheelchair and a bed.”
“The activities coordinator has activities all day every day. My dad did not have a lack of things to do. The outside grounds are nice as well just to get fresh air or have a visit if the weather is nice.”
“Call nurse button answers in about 20 minutes and may or may not help depending on who answers . They just make sure to turn off the light.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
NHC Healthcare Maryland Heights has 26 deficiencies across three surveys with recurring issues in fire safety, medication management, and care quality. The facility shows a pattern of building safety violations including emergency lighting, smoke barriers, and sprinkler systems, with some receiving waivers rather than full correction. All deficiencies have correction dates, suggesting the facility addresses identified problems, though the volume and recurring nature of safety issues warrant careful consideration during visits.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Ensure staff are vaccinated for COVID-19
Nhc Healthcare, Maryland Heights
for profit
National Healthcare Corporation
69 facilities nationwide
Chain avg rating: 3.9/5 · Rank 39 of 65
Owners
Nhc/delaware INC
Owner (parent company) · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
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