Ssm Health Depaul Hospital - Anna House
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 16 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- Above-median deficiencies (14 vs median 10)
Above average in MO · Critically understaffed (RN) · Above recommended total nurse staffing · Best in SSM HEALTH chain · No penalties on record
What this means for your family
We strongly advise exercising extreme caution with this facility due to multiple, consistent reports of medical negligence and dangerous understaffing. If you are considering this location, we recommend conducting an unannounced visit and speaking directly with current residents' families to verify if these systemic care issues have been addressed.
Google Reviews
Google Reviews
16 reviews on Google“SSM Health DePaul Hospital - Anna House faces severe criticism regarding patient safety, neglect, and understaffing. Multiple reviewers report incidents of medical negligence, poor communication with families, and unhygienic conditions, leading to serious health complications for residents. While a few reviewers mention positive experiences with activities and facility aesthetics, the overwhelming majority of feedback highlights critical failures in basic care and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained dining areas
- Variety of resident activities
- Visually appealing facility environment
Concerns
- Severe understaffing and lack of responsiveness to call lights (mentioned by 4 reviewers)
- Medical negligence and failure to provide basic care (mentioned by 5 reviewers)
- Poor communication with families and lack of transparency (mentioned by 2 reviewers)
- Unsanitary facility conditions (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 18 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure call lights are answered promptly and residents receive timely assistance?
- 2I noticed the facility offers a variety of activities; could you walk me through a typical daily schedule and how you encourage residents with different mobility levels to participate?
- 3With the recent focus on improving care standards, what specific steps is the leadership team taking to enhance communication and transparency with families regarding their loved one's health status?
- 4How does your nursing team manage medication administration and ensure accuracy, especially during shift changes?
- 5Can you explain your current process for maintaining sanitary conditions in resident rooms and common areas, and how often are these spaces deep-cleaned?
- 6In the event of a medical emergency, what is your protocol for notifying family members, and how do you coordinate care with the hospital team at SSM Health DePaul?
Personalized based on this facility's data
Key Review Excerpts
“Dangerous understaffing in the nursing department and gross negligence by an absentee doctor. Withheld medical attention, pain medication and refused care by hospice team to prevent undue suffering.”
“The Anna house is not a good place they let a person just sit and a person sit there and she said she needs to go to the bathroom and she sat there for three hours they don't come in to check on a person at all it is a bad place don't send your family there”
“They were disrespectful to my whole family. The place was dirty and felt like old people were sent here to die. After 12 hours in this place, they never checked her vitals, no water or ice was given and she had shortness of breath.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
3
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents whose walking got worse
Residents with pressure sores (bedsores)
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring safety and care concerns, with families filing complaints that led to findings about accident hazards, wound care, and medical records. The most frequent problems involve fire safety systems, resident care quality, and medication management, with some issues like accident prevention and medication errors appearing across multiple surveys. While all deficiencies have correction dates, the pattern of repeated violations in key areas suggests ongoing challenges with maintaining consistent standards.
Oct 17, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 26, 2024Routine19
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Apr 18, 2024Complaint4
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 12, 2023Routine26
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nov 13, 2019Routine5
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Ownership & Operations
Who Operates This Facility
Ssm Health Depaul Hospital - Anna House
nonprofit
Chain Affiliation
Ssm Health
2 facilities nationwide
Chain avg rating: 3.0/5 · Rank 1 of 2 (Worst) (Best)
Ownership & Management
Owners
Ssm Health Care Corporation
Owner (parent company) · Organization
Ssm Health Care St Louis
Owner (parent company) · Organization
St Louis University
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
16 reviews from families & visitors
Official Website
Visit thesarahcommunity.com
Medicare data downloads
Original nursing home datasets
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