Pomperaug Woods Health Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 137 Google reviews
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What this means for your family
Pomperaug Woods is widely praised for its compassionate staff and high-quality dining, making it an excellent choice for long-term care and rehabilitation. While the overall experience is overwhelmingly positive, families should ensure they have clear, written expectations regarding the discharge process and maintain open lines of communication with the administrative team to avoid potential misunderstandings.
Google Reviews
Google Reviews
137 reviews on Google“Pomperaug Woods is highly regarded by families for its warm, community-focused atmosphere and dedicated staff who are frequently described as compassionate and professional. Reviewers consistently praise the quality of the food, the cleanliness of the facility, and the variety of engaging activities available to residents. While the vast majority of feedback is glowing, a small number of families have raised concerns regarding communication and the handling of discharge processes.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and compassionate nursing staff
- Clean, well-maintained, and bright facility
- High-quality, varied dining options
- Strong, engaging activity and social programs
Concerns
- Communication issues with management (mentioned by 2 reviewers)
- Concerns regarding discharge process (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 141 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the high staffing rating, how do you ensure that the nursing team remains consistent and connected with residents on a daily basis?
- 2I noticed your team is very active in responding to online feedback; how does that commitment to communication extend to keeping families updated on their loved one's care plan?
- 3With the recent health inspection findings, what specific steps is the facility taking to improve and ensure the highest standards of safety for the residents?
- 4The dining program receives such great praise; how do you tailor meal options for residents with specific dietary needs or preferences?
- 5Could you walk me through how the facility manages the discharge planning process to ensure a smooth transition once a resident is ready to move on?
- 6What are some of the most popular social activities or programs that help residents feel part of the community here?
Personalized based on this facility's data
Key Review Excerpts
“The staff are so caring and attentive, the food is excellent (he even had lamb chops, his favorite). Sam checks on him daily to ensure the food is to his liking and if he would like anything different.”
“The staff treated our family like their family; they went above and beyond to maintain dad's dignity while providing genuine love as he transitioned into his final heavenly destination.”
“Moving is stressful and from Marketing to Maintenance, the staff bent over backwards to make her feel home right away.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
7
measures
6
measures
3
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents who lost too much weight
Residents who fell and were seriously hurt
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed reports triggering 6 complaint-based deficiencies, including concerns about resident safety and protection of belongings. The facility has recurring issues with accident prevention and safety hazards, electrical systems, and resident care quality. While all identified deficiencies show correction dates, the pattern of repeated safety concerns across multiple surveys suggests ongoing operational challenges that families should carefully consider.
May 29, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Jan 7, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Oct 16, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 16, 2024Routine13
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 18, 2024Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 18, 2023Routine10
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Federal Penalties
Fine
Sep 18, 2024
$8,018
Fine
Sep 18, 2024
$12,854
Ownership & Operations
Who Operates This Facility
Pomperaug Woods Health Center
nonprofit
Chain Affiliation
Life Care Services
45 facilities nationwide
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
137 reviews from families & visitors
Official Website
Visit pomperaugwoods.com
Medicare data downloads
Original nursing home datasets
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