Hewitt Health & Rehabilitation Center, INC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 38 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (13 vs median 12)
- High RN turnover (54%)
Below average in CT · Critically understaffed (RN) · $8,018 in fines
What this means for your family
This facility's rehab therapy team is frequently praised, making it a potential option for short-term recovery. However, families should be extremely cautious regarding long-term care, as multiple reviewers have reported inconsistent hygiene, slow response times, and medication management errors. We strongly recommend daily, unannounced visits to monitor the quality of care your loved one receives.
Google Reviews
Google Reviews
38 reviews on Google“Hewitt Health & Rehabilitation Center receives highly polarized feedback, with some families praising the rehab therapy team and individual staff members, while others report severe concerns regarding neglect and poor hygiene. Many reviewers highlight a significant divide in care quality, noting that while some nurses are compassionate, others are described as inattentive or lacking empathy. The facility's physical environment is frequently criticized as being old, dreary, and in need of deep cleaning.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Some highly dedicated and compassionate individual staff
- Responsive management team (noted by several reviewers)
- Good communication regarding care plans for some families
Concerns
- Inconsistent personal care and hygiene (bathing/changing) (mentioned by 4 reviewers)
- Slow response times to call bells and requests (mentioned by 3 reviewers)
- Facility cleanliness and outdated physical condition (mentioned by 3 reviewers)
- Lack of empathy or professional communication during end-of-life care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's size of 206 residents, what specific protocols are in place to ensure that personal care needs, such as bathing and hygiene, are addressed consistently for every resident?
- 2I noticed the facility has had some recent challenges with staffing and response times; what steps is the leadership team taking to improve the speed and reliability of call bell responses?
- 3Could you walk me through your process for communicating with families, especially regarding updates on care plans or during sensitive end-of-life situations?
- 4I see that physical and occupational therapy are noted as strengths here; how are those programs integrated into a resident's daily routine to help them maintain their independence?
- 5With the current facility layout, what is your plan for ongoing maintenance and housekeeping to ensure a clean and comfortable living environment for residents?
- 6How does your team handle medical emergencies or urgent medication management needs, particularly during overnight shifts when staffing levels may be different?
Personalized based on this facility's data
Key Review Excerpts
“When she is not there and I showed up at noon time his face is not washed, he us not changed, and not even out of bed on more than one occasion.”
“The down side is that this place is in need of a serious upgrade. It's old, dreary, needs paint & an overall face-lift. Cleaning crew may need training on how to clean.”
“Hewitt’s PT and OT evaluated Dan and setup a plan for treatment which started a few days later. The rehab team is filled with the most kind and generous individuals you will every meet.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
11
measures
2
measures
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns of persistent deficiencies, with families filing 18 complaint-triggered reports across multiple surveys. The most recurring problems involve resident rights and notification issues, accident prevention and safety hazards, and medication management errors. While the facility corrects most deficiencies when cited, the same core issues—particularly around safety supervision, family communication, and medication errors—repeatedly resurface across different time periods, suggesting ongoing systemic challenges that families should carefully evaluate.
Jan 2, 2026Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Dec 29, 2025Complaint1
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
May 19, 2025Routine19
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Dec 5, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nov 8, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jul 1, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Jul 1, 2024
$8,018
Ownership & Operations
Who Operates This Facility
Hewitt Health & Rehabilitation Center, INC
for profit
Chain Affiliation
Apple Rehab
20 facilities nationwide
Chain avg rating: 2.1/5 · Rank 11 of 20
Ownership & Management
Owners
Foley, Brian
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit apple-rehab.com
Medicare data downloads
Original nursing home datasets
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