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Nursing HomeMedicaid

River Glen Health Care Center

Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.

162 South Britain Rd, Southbury, CT 06488120 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.7/5

based on 423 Google reviews

5
4
3
2
1
River Glen Health Care Center Nursing Home in Southbury, CT — Street View
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What this means for your family

River Glen is highly regarded for its cleanliness and dedicated therapy team, making it a strong candidate for post-hospital rehabilitation. However, families should be proactive in monitoring dietary needs and maintaining open lines of communication with nursing supervisors to ensure care plans are followed precisely.

Google Reviews

Google Reviews

423 reviews on Google
River Glen Health Care Center is widely praised for its cleanliness, friendly staff, and professional rehabilitation services. While the vast majority of reviews are highly positive, a few families have raised concerns regarding food quality, communication lapses, and occasional staffing issues during off-hours.

Quality Themes

Tap a score for details
Food3.0Staff9.0Clean10.0Activities8.0Meds5.0MemoryN/AComms6.0ValueN/A

Strengths

  • Clean, well-maintained facility
  • Friendly and attentive nursing staff
  • Effective physical therapy department
  • Welcoming and professional admissions process

Concerns

  • Poor food quality and limited menu options (mentioned by 4 reviewers)
  • Communication lapses between staff and family members (mentioned by 3 reviewers)
  • Understaffing or slow response times (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.92024(81)4.72025(98)4.82026(41)

Distribution · 220 analyzed

5
196
4
16
3
1
2
2
1
5

How They Respond to Reviews

60%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed your team is very active in responding to feedback online; how do you incorporate that family input into your daily operations?
  • 2Since many families have mentioned a desire for more variety in the dining program, what steps are you currently taking to improve the menu and meal experience for residents?
  • 3With your high marks for physical therapy, how do you coordinate those sessions with the nursing staff to ensure residents stay active throughout the rest of the day?
  • 4I see that communication is a priority for your team; what is the best way for us to stay updated on our loved one's care and daily progress?
  • 5Given the occasional feedback about response times, what is your process for ensuring that residents receive timely assistance when they press their call lights?
  • 6What kind of social activities or community events do you have planned for the coming month to help new residents feel at home?

Personalized based on this facility's data


Key Review Excerpts

My mother was a late evening admission coming from the hospital. She was warmly welcomed at River Glen and the nurses and aids gave her such loving reassasurance as they professionally did intake.

Long-term resident's family · 2025★★★★★

My husband was in River Glen for four weeks and received warm and exceptional care. Nicole, His nurse, Was wonderful! She was extremely attentive to his every need and very compassionate to the very end.

Rehab patient's spouse · 2025★★★★★

The only weakness is the food. The selection and taste is not so good. Also for diabetics, they do not monitor the carb count.

Rehab patient · 2025★★★★★
Source: 423 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.85hrs
OK
Registered nurses for medical care
Total Nursing
3.81hrs
93%
All nurses + aides combined
Staff Turnover
40%
Lower is better (< 30% = good)
RN Turnover
21%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

7

measures

Worse Than Avg

8

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.1%
Better than Avg
Here
1.1%
US
12.1%
CT
19.7%
Naugatuck vly
26.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility29.3%
Worse than Avg
Here
29.3%
US
19.4%
CT
24.9%
Naugatuck vly
27.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility22.7%
Worse than Avg
Here
22.7%
US
15.3%
CT
17.4%
Naugatuck vly
17.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility12.7%
Better than Avg
Here
12.7%
US
19.5%
CT
17.4%
Naugatuck vly
19.9%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility86.5%
Worse than Avg
Here
86.5%
US
93.4%
CT
88.0%
Naugatuck vly
87.5%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility97.4%
Better than Avg
Here
97.4%
US
95.5%
CT
93.5%
Naugatuck vly
93.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility46.0%
Worse than Avg
Here
46.0%
US
81.8%
CT
71.0%
Naugatuck vly
70.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility57.5%
Worse than Avg
Here
57.5%
US
79.7%
CT
69.7%
Naugatuck vly
67.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
1.6%
CT
1.5%
Naugatuck vly
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

14deficiencies
Above state avg (12.8)
5 complaint-triggered

This facility has concerning complaint patterns, with families filing reports that led to findings of abuse/neglect issues, improper resident isolation, and failure to report incidents promptly in July 2025. The most recurring problems involve resident rights violations, care planning deficiencies, and assessment issues. While all cited deficiencies show correction dates, the recent serious complaint-triggered findings about resident protection and the pattern of repeated violations across multiple surveys suggest ongoing quality concerns that families should carefully investigate before placement.

Aug 15, 2025Routine
10
0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0755Minimal · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Jul 7, 2025Complaint
4
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0603Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Mar 31, 2025Complaint
1
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Dec 22, 2023Routine
5
0500Potential for harm · IsolatedCorrected

Services Deficiencies

Meet other general requirements that are deficient.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0741Minimal · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.

Aug 31, 2021Routine
11
0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0911Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0711Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Ownership & Operations

Who Operates This Facility

Owner / Operator

River Glen Health Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Careone

Chain Size

37 facilities nationwide

Chain avg rating: 3.4/5 · Rank 16 of 37

Ownership & Management

Owners

Thci Company, LLC

Owner · Organization

100%

Care Holdings, LLC

Owner (parent company) · Organization

Care Realty, LLC

Owner (parent company) · Organization

Des-C 2009 Grat

Owner (parent company) · Organization

Thci Holding Company, LLC

Owner (parent company) · Organization

Straus, Daniel

Owner (parent company)

Key personnel

Baruch, DavidW-2 Managing EmployeeBaruch, DavidOfficer / DirectorHealthbridge Management LLCManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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