River Glen Health Care Center
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 423 Google reviews

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What this means for your family
River Glen is highly regarded for its cleanliness and dedicated therapy team, making it a strong candidate for post-hospital rehabilitation. However, families should be proactive in monitoring dietary needs and maintaining open lines of communication with nursing supervisors to ensure care plans are followed precisely.
Google Reviews
Google Reviews
423 reviews on Google“River Glen Health Care Center is widely praised for its cleanliness, friendly staff, and professional rehabilitation services. While the vast majority of reviews are highly positive, a few families have raised concerns regarding food quality, communication lapses, and occasional staffing issues during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and attentive nursing staff
- Effective physical therapy department
- Welcoming and professional admissions process
Concerns
- Poor food quality and limited menu options (mentioned by 4 reviewers)
- Communication lapses between staff and family members (mentioned by 3 reviewers)
- Understaffing or slow response times (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 220 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you incorporate that family input into your daily operations?
- 2Since many families have mentioned a desire for more variety in the dining program, what steps are you currently taking to improve the menu and meal experience for residents?
- 3With your high marks for physical therapy, how do you coordinate those sessions with the nursing staff to ensure residents stay active throughout the rest of the day?
- 4I see that communication is a priority for your team; what is the best way for us to stay updated on our loved one's care and daily progress?
- 5Given the occasional feedback about response times, what is your process for ensuring that residents receive timely assistance when they press their call lights?
- 6What kind of social activities or community events do you have planned for the coming month to help new residents feel at home?
Personalized based on this facility's data
Key Review Excerpts
“My mother was a late evening admission coming from the hospital. She was warmly welcomed at River Glen and the nurses and aids gave her such loving reassasurance as they professionally did intake.”
“My husband was in River Glen for four weeks and received warm and exceptional care. Nicole, His nurse, Was wonderful! She was extremely attentive to his every need and very compassionate to the very end.”
“The only weakness is the food. The selection and taste is not so good. Also for diabetics, they do not monitor the carb count.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning complaint patterns, with families filing reports that led to findings of abuse/neglect issues, improper resident isolation, and failure to report incidents promptly in July 2025. The most recurring problems involve resident rights violations, care planning deficiencies, and assessment issues. While all cited deficiencies show correction dates, the recent serious complaint-triggered findings about resident protection and the pattern of repeated violations across multiple surveys suggest ongoing quality concerns that families should carefully investigate before placement.
Aug 15, 2025Routine10
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jul 7, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 31, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Dec 22, 2023Routine5
Services Deficiencies
Meet other general requirements that are deficient.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Quality of Life and Care Deficiencies
Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.
Aug 31, 2021Routine11
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Ownership & Operations
Who Operates This Facility
River Glen Health Care Center
for profit
Chain Affiliation
Careone
37 facilities nationwide
Chain avg rating: 3.4/5 · Rank 16 of 37
Ownership & Management
Owners
Thci Company, LLC
Owner · Organization
Care Holdings, LLC
Owner (parent company) · Organization
Care Realty, LLC
Owner (parent company) · Organization
Des-C 2009 Grat
Owner (parent company) · Organization
Thci Holding Company, LLC
Owner (parent company) · Organization
Straus, Daniel
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
423 reviews from families & visitors
Official Website
Visit care-one.com
Medicare data downloads
Original nursing home datasets
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