Apple Rehab Shelton Lakes
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 32 Google reviews
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What this means for your family
While the therapy department is highly regarded for successful recovery outcomes, the facility faces critical issues regarding patient safety and staffing responsiveness. Families should conduct an in-person visit to observe staff-to-patient ratios and ask specifically about protocols for weekend and nighttime care to ensure their loved one will be adequately supported.
Google Reviews
Google Reviews
32 reviews on Google“Apple Rehab Shelton Lakes receives highly polarized feedback, with a clear divide between successful rehabilitation outcomes and severe concerns regarding basic patient care and safety. While many reviewers praise the physical, occupational, and speech therapy departments for their effectiveness, others report alarming incidents of neglect, slow response times, and unprofessional staff behavior. Families should be aware of recurring complaints regarding poor communication and inadequate staffing levels, particularly during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Dedicated speech therapy team
- Supportive administrative assistance for insurance/Medicaid
- Some staff members noted as kind and attentive
Concerns
- Significant understaffing leading to long wait times or neglect (mentioned by 4 reviewers)
- Unprofessional or rude communication from staff (mentioned by 4 reviewers)
- Safety incidents including falls and failure to notice injuries (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 34 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the importance of consistent care, what specific protocols are in place to ensure residents receive timely assistance when they use their call bells?
- 2I understand that physical and occupational therapy are strong points here; how do you integrate those therapy goals into the daily routine for residents who need extra support?
- 3Could you walk me through your communication process for keeping families updated on a resident’s health status, especially if there is a change in condition or a minor fall?
- 4How does your nursing team coordinate with the medication management staff to ensure accuracy and prevent errors during busy shift changes?
- 5With the facility currently housing 106 residents, what steps are you taking to ensure that staff members have enough time to provide personalized, attentive care to each individual?
- 6What opportunities are available for residents to socialize and participate in daily activities, and how do you encourage those who might be hesitant to join in?
Personalized based on this facility's data
Key Review Excerpts
“The whole PT/OT team made my decision easy. I needed to continue the daily sessions because I could not have achieved all these successes, without A”
“But there’s a persistent issue with lack of staff during weekends and nighttime. Which does impact patient care. Expect your family member to wait 4 hours+ for aid during the day, and not to get it at night.”
“My mother in law was there not even 5 hours and was transported to bridgeport hospital because she was not in the correct bed and fell on the floor and hit her head.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of 56 deficiencies across multiple surveys, with 14 triggered by families filing complaints about potential problems. Recurring issues span treatment and care quality, medication management, and accident prevention, with some problems like safety hazards appearing repeatedly across different time periods. While the facility reports correcting deficiencies when cited, the volume and complaint history suggest families should carefully evaluate care standards during visits.
Dec 10, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Sep 2, 2025Complaint1
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Dec 9, 2024Routine7
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Dec 9, 2024Complaint3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nov 6, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 6, 2024Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Apple Rehab Shelton Lakes
for profit
Chain Affiliation
Apple Rehab
20 facilities nationwide
Chain avg rating: 2.1/5 · Rank 4 of 20
Ownership & Management
Owners
Foley, Brian
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit apple-rehab.com
Medicare data downloads
Original nursing home datasets
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