Sterling House

Cameras were recording in the home without clearly visible or unobstructed signage in the kitchen or stairway areas.

The facility's administrator did not have a certificate of passing the Department-approved competency-based training test on file.

A direct care staff person did not receive required annual training in topics including resident needs, infection control, and safe management techniques.

A staff member left the home unattended for approximately 10 to 15 minutes to assist a neighbor, leaving residents without direct care staff.

A camera in the third-floor hallway had a direct view of the residents' bathroom, and no signs were posted indicating monitoring.

Fire drills were routinely held at the beginning of the month.

Medication was documented as administered before it was actually given to the resident.

The facility failed to provide documentation that a medical provider was notified of resident medication refusals.

The home's record of financial transactions for resident #2 did not include the dates and amounts of deposits.

Hot water temperatures in the 2nd and 3rd floor bathrooms were measured above the 120°F limit.

A resident's bedroom was missing a required chair at the time of inspection.

Bed linens for resident #3 were not in good repair and contained holes.

The freezer and refrigerator contained undated or unlabeled food, and dry storage contained unlabeled cereal.

Evidence of smoking in a bedroom was noted, including burn holes in resident sheets.

The home still does not have a quality management plan as of 04/19/2021.

The quality management review dated 3/5/20 failed to address reportable incidents, complaints, staff training, and other required topics.

A criminal background check for a staff member hired on 12/30/19 was not completed until 2/11/20.

An approximately 17-inch accumulation of lint was found in the lint trap of the second-floor dryer.

Exit doors on the second and third floors were locked, obstructing the emergency egress from resident bedrooms.

Resident #1 has not received a quarterly account of financial transactions since January 2019.

There is no copy of the quarterly account of financial transactions in resident 1's record for the period of December 25, 2019 to January 27, 2020.

The home did not provide a criminal background check for staff member A, hired on 11/18/19.