Willow Terrace
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 182 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (25 vs median 8.0)
- High staff turnover (51%)
Below average in PA · Below recommended RN staffing · Below chain average · $9,113 in fines
What this means for your family
Willow Terrace shows a recent trend of improvement in staff-related feedback, but the facility continues to struggle with infrastructure and maintenance issues. When touring, specifically ask to see the exact room your loved one will occupy and check for working plumbing and climate control, as these are recurring points of failure.
Google Reviews
Google Reviews
182 reviews on Google“Willow Terrace receives highly polarized feedback, with some families praising the attentive nursing staff and clean, private rooms, while others report severe neglect, poor facility conditions, and unprofessional behavior. Recurring complaints highlight issues with building maintenance, inconsistent food quality, and slow response times to call bells. Families considering this facility should conduct a thorough, in-person site visit to assess the current state of the specific unit where their loved one will reside.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and friendly nursing staff
- Clean, private rooms
- Effective physical therapy team
- Helpful admissions and administrative staff
Concerns
- Facility maintenance and cleanliness (odors, plumbing, temperature control) (mentioned by 14 reviewers)
- Slow or non-existent response to call bells/patient assistance (mentioned by 7 reviewers)
- Poor food quality and cold meals (mentioned by 6 reviewers)
- Unprofessional or rude staff behavior (mentioned by 6 reviewers)
- Inconsistent medication management (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 188 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed some feedback regarding facility maintenance and temperature control; could you walk me through your current process for addressing room repairs and ensuring resident comfort?
- 2Given that medication management is a top priority for our family, what specific protocols do you have in place to ensure accuracy and consistency for each resident?
- 3With the current staffing levels, what is your standard procedure for responding to call bells, and how do you ensure residents receive timely assistance?
- 4I see that you actively engage with online feedback; how does that resident and family input directly influence the changes you make to your daily operations or dining services?
- 5Could you share more about the current activity calendar and how you tailor events to keep residents socially engaged throughout the week?
- 6Regarding the dining experience, what steps are you taking to improve the quality and temperature of the meals served to residents?
Personalized based on this facility's data
Key Review Excerpts
“The staff has been wonderful in caring for my brother, and I truly feel that he is in great hands. The professionalism throughout the facility has been excellent, and the staff is friendly, respectful, and attentive.”
“My sister was a patient there and this facility is NOT for hospice patients. The facility is in need of repairs/ renovations (3rd floor) and the staff is ill-prepared for hospice needs. The staff showed themselves to be catty and uncaring.”
“This place is horrible. They have my father in a room without a working shower. He basically had to wash up in the sink. And remind you he can’t bend due to back surgery. His floor smells like urine (3rd floor).”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 29 complaints prompting inspections at this facility, revealing recurring problems with resident care quality, safety supervision, and medication management. The facility has struggled with providing appropriate treatment according to residents' care plans, maintaining safe environments free from accidents, and ensuring proper pharmaceutical services. While all deficiencies show correction dates, the pattern of repeated issues—particularly around basic care standards and safety—suggests ongoing challenges that warrant careful consideration before placement.
Mar 19, 2026Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 11, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Nov 20, 2025Complaint1
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Aug 7, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Jan 31, 2025Routine23
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have an externally vented heating system.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 11, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Federal Penalties
Fine
Aug 7, 2025
$9,113
Ownership & Operations
Who Operates This Facility
Willow Terrace
for profit
Chain Affiliation
Jonathan Bleier
18 facilities nationwide
Chain avg rating: 2.6/5 · Rank 9 of 18
Ownership & Management
Owners
Bleier, Jonathan
Owner
Sod, Yaakov
Owner
Sofia, Lisa
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
182 reviews from families & visitors
Official Website
Visit willow-terrace.com
Medicare data downloads
Original nursing home datasets
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