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Nursing HomeMedicaid

Germantown Home

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

6950 Germantown Avenue, Mount Airy · Philadelphia, PA 19119180 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 193 Google reviews

5
4
3
2
1
Germantown Home Nursing Home in Philadelphia, PA — Street View
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What this means for your family

Germantown Home is highly regarded for its cleanliness, bright atmosphere, and active social programming, making it a visually and socially appealing choice. However, families should be aware of serious, albeit less frequent, reports of neglect and communication lapses; we strongly recommend conducting unannounced visits and maintaining frequent, direct contact with nursing staff to monitor your loved one's care closely.

Google Reviews

Google Reviews

193 reviews on Google
Germantown Home receives overwhelming praise for its cleanliness, pleasant atmosphere, and the professionalism of its admissions and nursing staff. While many families report high satisfaction with the care and engagement provided to their loved ones, a minority of reviewers have raised serious concerns regarding neglect, understaffing, and poor communication during medical emergencies.

Quality Themes

Tap a score for details
Food8.0Staff7.0Clean10.0Activities9.0Meds4.0Memory8.0Comms5.0ValueN/A

Strengths

  • Clean, odor-free facility environment
  • Welcoming and professional admissions team
  • Friendly and attentive nursing and support staff
  • Engaging activities and resident events

Concerns

  • Understaffing and inattentive care (mentioned by 5 reviewers)
  • Poor communication regarding medical status (mentioned by 3 reviewers)
  • Allegations of staff mistreatment or neglect (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(3)'20(2)'22(23)'24(36)'26(25)

Distribution · 195 analyzed

5
153
4
24
3
4
2
4
1
10
21 reviews posted between May 5, 2022May 6, 2022 · average 4.5

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given that medication management is a priority for us, could you walk us through your specific process for ensuring accuracy and timely administration for residents?
  • 2We noticed some families have expressed concerns about communication regarding medical updates; what is your standard protocol for keeping families informed about changes in a resident's health status?
  • 3With a 3-star health inspection rating, what specific steps is the leadership team currently taking to address the recent deficiencies and improve overall compliance?
  • 4Some families have shared concerns about staffing levels during peak hours; how do you ensure that residents receive consistent and attentive care throughout the day and night?
  • 5We’ve heard great things about your activity program—could you tell us about a favorite recent event or a way you help new residents get involved and feel at home?
  • 6In light of some of the feedback regarding staff interactions, what kind of training and oversight do you provide to ensure that every staff member maintains a compassionate and professional standard of care?

Personalized based on this facility's data


Key Review Excerpts

The lobby mural celebrates the true culture of its patients, residents, staff and the community it supports. I work regularly with the social services team at Germantown Home as they prepare patient’s return to home after rehabilitation.

Healthcare professional · 2021★★★★★

The staff truly makes a difference here. Kim Webster, the Director of Admissions, is exceptionally approachable and a wealth of knowledge. She took the time to thoroughly explain the admission process.

Visitor/Evaluator · 2024★★★★★

The Staff/ family At Germantown Home, has cared for my family member for over 2 years, the facility is clean the staff/family are patient, caring, interested in their patients care and well being by keeping them engaged in workouts, entertainment, beauty and having events.

Long-term resident's family · 2025★★★★★
Source: 193 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.50hrs
67%
Registered nurses for medical care
Total Nursing
3.63hrs
89%
All nurses + aides combined
Staff Turnover
26%
Lower is better (< 30% = good)
RN Turnover
22%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

11

measures

Worse Than Avg

2

measures

Mixed Results

4

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility79.0%
Mixed vs Avgs
Here
79.0%
US
93.4%
PA
87.1%
Philadelphia
77.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility6.3%
Better than Avg
Here
6.3%
US
19.5%
PA
19.9%
Philadelphia
15.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.2%
Better than Avg
Here
0.2%
US
12.1%
PA
8.3%
Philadelphia
12.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility24.4%
Worse than Avg
Here
24.4%
US
14.4%
PA
17.5%
Philadelphia
15.4%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility97.7%
Better than Avg
Here
97.7%
US
95.5%
PA
93.5%
Philadelphia
89.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility9.6%
Better than Avg
Here
9.6%
US
15.5%
PA
17.7%
Philadelphia
12.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility51.2%
Mixed vs Avgs
Here
51.2%
US
79.8%
PA
68.7%
Philadelphia
50.9%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility55.6%
Mixed vs Avgs
Here
55.6%
US
81.8%
PA
69.2%
Philadelphia
52.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
1.6%
PA
1.4%
Philadelphia
1.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
Near state avg (10.1)
2 complaint-triggered

Germantown Home shows recurring problems across multiple surveys, with families filing complaint reports about care planning and wound care issues. The facility consistently struggles with fire safety systems, electrical systems, and care planning, with the same deficiencies appearing repeatedly across different inspection dates. While all violations have reported correction dates, the pattern of recurring issues in critical safety and care areas suggests ongoing operational challenges.

Dec 11, 2025Complaint
1
0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Aug 1, 2025Routine
11
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0887Potential for harm · PatternCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0029Minimal · PatternCorrected

Emergency Preparedness Deficiencies

Develop a communication plan.

0034Minimal · PatternCorrected

Emergency Preparedness Deficiencies

Provide a means of sharing information on occupancy/needs.

Sep 20, 2024Routine
12
0161Potential for harm · PatternCorrected

Construction Deficiencies

Use approved construction type or materials.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0541Potential for harm · PatternCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0911Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0801Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

Dec 8, 2023Routine
7
0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0912Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have power receptacles that are properly grounded.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0541Potential for harm · PatternCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0345Minimal · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

Oct 12, 2023Complaint
1
0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Germantown Home

Organization Type

nonprofit

Ownership & Management

Owners

Newcourtland

Owner · Organization

100%

Key personnel

Duffey, JosephOfficer / DirectorMcgrath, JosephOfficer / DirectorNaylor, MaryOfficer / DirectorDemarco, MichaelOfficer / DirectorHoward, PamelaOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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