A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 193 Google reviews

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Germantown Home has a middle-range Medicare overall rating. Strengths include clean, odor-free facility environment. Some reviewers note concerns about understaffing and inattentive care (mentioned by 5 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Germantown Home receives overwhelming praise for its cleanliness, pleasant atmosphere, and the professionalism of its admissions and nursing staff. While many families report high satisfaction with the care and engagement provided to their loved ones, a minority of reviewers have raised serious concerns regarding neglect, understaffing, and poor communication during medical emergencies.
Quality Themes
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Distribution · 195 analyzed
Personalized based on this facility's data
Key Review Excerpts
“The lobby mural celebrates the true culture of its patients, residents, staff and the community it supports. I work regularly with the social services team at Germantown Home as they prepare patient’s return to home after rehabilitation.”
“The staff truly makes a difference here. Kim Webster, the Director of Admissions, is exceptionally approachable and a wealth of knowledge. She took the time to thoroughly explain the admission process.”
“The Staff/ family At Germantown Home, has cared for my family member for over 2 years, the facility is clean the staff/family are patient, caring, interested in their patients care and well being by keeping them engaged in workouts, entertainment, beauty and having events.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Germantown Home shows recurring problems across multiple surveys, with families filing complaint reports about care planning and wound care issues. The facility consistently struggles with fire safety systems, electrical systems, and care planning, with the same deficiencies appearing repeatedly across different inspection dates. While all violations have reported correction dates, the pattern of recurring issues in critical safety and care areas suggests ongoing operational challenges.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
Provide a means of sharing information on occupancy/needs.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Germantown Home
nonprofit
Owners
Newcourtland
Owner · Organization
Key personnel
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193 reviews from families & visitors
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