Germantown Home
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 193 Google reviews

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What this means for your family
Germantown Home is highly regarded for its cleanliness, bright atmosphere, and active social programming, making it a visually and socially appealing choice. However, families should be aware of serious, albeit less frequent, reports of neglect and communication lapses; we strongly recommend conducting unannounced visits and maintaining frequent, direct contact with nursing staff to monitor your loved one's care closely.
Google Reviews
Google Reviews
193 reviews on Google“Germantown Home receives overwhelming praise for its cleanliness, pleasant atmosphere, and the professionalism of its admissions and nursing staff. While many families report high satisfaction with the care and engagement provided to their loved ones, a minority of reviewers have raised serious concerns regarding neglect, understaffing, and poor communication during medical emergencies.”
Quality Themes
Tap a score for detailsStrengths
- Clean, odor-free facility environment
- Welcoming and professional admissions team
- Friendly and attentive nursing and support staff
- Engaging activities and resident events
Concerns
- Understaffing and inattentive care (mentioned by 5 reviewers)
- Poor communication regarding medical status (mentioned by 3 reviewers)
- Allegations of staff mistreatment or neglect (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 195 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that medication management is a priority for us, could you walk us through your specific process for ensuring accuracy and timely administration for residents?
- 2We noticed some families have expressed concerns about communication regarding medical updates; what is your standard protocol for keeping families informed about changes in a resident's health status?
- 3With a 3-star health inspection rating, what specific steps is the leadership team currently taking to address the recent deficiencies and improve overall compliance?
- 4Some families have shared concerns about staffing levels during peak hours; how do you ensure that residents receive consistent and attentive care throughout the day and night?
- 5We’ve heard great things about your activity program—could you tell us about a favorite recent event or a way you help new residents get involved and feel at home?
- 6In light of some of the feedback regarding staff interactions, what kind of training and oversight do you provide to ensure that every staff member maintains a compassionate and professional standard of care?
Personalized based on this facility's data
Key Review Excerpts
“The lobby mural celebrates the true culture of its patients, residents, staff and the community it supports. I work regularly with the social services team at Germantown Home as they prepare patient’s return to home after rehabilitation.”
“The staff truly makes a difference here. Kim Webster, the Director of Admissions, is exceptionally approachable and a wealth of knowledge. She took the time to thoroughly explain the admission process.”
“The Staff/ family At Germantown Home, has cared for my family member for over 2 years, the facility is clean the staff/family are patient, caring, interested in their patients care and well being by keeping them engaged in workouts, entertainment, beauty and having events.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Germantown Home shows recurring problems across multiple surveys, with families filing complaint reports about care planning and wound care issues. The facility consistently struggles with fire safety systems, electrical systems, and care planning, with the same deficiencies appearing repeatedly across different inspection dates. While all violations have reported correction dates, the pattern of recurring issues in critical safety and care areas suggests ongoing operational challenges.
Dec 11, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Aug 1, 2025Routine11
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
Provide a means of sharing information on occupancy/needs.
Sep 20, 2024Routine12
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Dec 8, 2023Routine7
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Oct 12, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Ownership & Operations
Who Operates This Facility
Germantown Home
nonprofit
Ownership & Management
Owners
Newcourtland
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
193 reviews from families & visitors
Official Website
Visit newcourtland.org
Medicare data downloads
Original nursing home datasets
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