Caring Heart Rehabilitation and Nursing Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 752 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (16 vs median 8.0)
Below average in PA · Critically understaffed (RN) · $24,675 in fines
What this means for your family
This facility has areas of concern that warrant careful consideration. Registered Nurse hours are only 47% of the national benchmark, which can affect medication management and response times. The facility has 16 deficiencies, which is above the state average. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.
Google Reviews
Google Reviews
752 reviews on Google“Families can expect a facility characterized by a very warm, friendly, and professional nursing staff that many reviewers describe as treating residents with dignity. While cleanliness and staff kindness are frequently praised, some families have reported significant concerns regarding delayed responses to call bells and inconsistent attention to patients with serious medical conditions.”
Quality Themes
Strengths
- Warm and professional nursing staff
- Clean and well-maintained environment
- Compassionate and respectful treatment of residents
- Effective dietary management for specific needs
Concerns
- Delayed response to call bells/nurse buttons (mentioned by 2 reviewers)
- Inconsistent attention to patients with serious medical conditions (mentioned by 2 reviewers)
- Issues with facility supplies (e.g., soap availability)
- Food quality improvements needed
Rating Trends
Distribution · 215 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility is quite active with 269 residents; how do you ensure that each resident receives consistent, personalized attention throughout the day?
- 2With the current staffing levels, what is your standard protocol for responding to call bells to ensure residents feel supported in a timely manner?
- 3I see that you are very engaged with feedback online; how do you incorporate family and resident suggestions into your daily operations and care planning?
- 4Regarding the dining experience, what options are available for residents with specific dietary needs, and how do you gather input to improve the quality of meals?
- 5How does your team handle medical emergencies or changes in a resident's health condition, particularly during evening or weekend shifts?
- 6I appreciate how clean the facility is kept; could you explain your process for ensuring that essential daily supplies are always readily available for the residents?
Personalized based on this facility's data
Key Review Excerpts
“The nursing care has been wonderful. The nursing staff is attentive, patient, caring and KIND! The administration has always been helpful. The Dietary Department goes to great efforts to manage my brothers significant dietary issues...”
“LO has been having to wait over an hour for someone to come when the nurse button has been pushed. He called me with a small issue (glad it wasn’t serious), it took me an hour and 20 minutes to get there and no one had been in there to see what he needed.”
“As a hospice provider and owner, we have the privilege of working with many nursing homes, and Caring Heart truly stands out as an exceptional partner in care. Their team demonstrates unwavering dedication to residents, providing not only excellent clinical support but also the compassion, respect, and dignity every individual deserves.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
10
measures
3
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous complaints triggering investigations at this facility, with 82 total deficiencies across recent surveys. Recurring problems include resident rights violations, accident hazards and safety issues, and food service problems. While deficiencies appear to be corrected after citations, the pattern of repeated issues in core care areas—particularly safety supervision and nutrition—suggests ongoing operational challenges families should carefully evaluate during visits.
Jan 5, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 25, 2025Complaint3
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 12, 2025Complaint11
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Environmental Deficiencies
Keep all essential equipment working safely.
Jun 12, 2025Routine7
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Oct 17, 2024Complaint1
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Sep 25, 2024Complaint4
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Federal Penalties
Fine
Aug 8, 2024
$24,675
Ownership & Operations
Who Operates This Facility
Caring Heart Rehabilitation and Nursing Center
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
752 reviews from families & visitors
Official Website
Visit caringheartrnc.com
Medicare data downloads
Original nursing home datasets
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