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Nursing HomeMedicaid Investigative

Caring Heart Rehabilitation and Nursing Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

6445 Germantown Avenue, East Germantown · Philadelphia, PA 19119269 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 752 Google reviews

Caring Heart Rehabilitation and Nursing Center Nursing Home in Philadelphia, PA — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (16 vs median 8.0)

Below average in PA · Critically understaffed (RN) · $24,675 in fines

Source: Medicare data

What this means for your family

This facility has areas of concern that warrant careful consideration. Registered Nurse hours are only 47% of the national benchmark, which can affect medication management and response times. The facility has 16 deficiencies, which is above the state average. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.

Google Reviews

Google Reviews

752 reviews on Google
Families can expect a facility characterized by a very warm, friendly, and professional nursing staff that many reviewers describe as treating residents with dignity. While cleanliness and staff kindness are frequently praised, some families have reported significant concerns regarding delayed responses to call bells and inconsistent attention to patients with serious medical conditions.

Quality Themes

Food4.0Staff9.0Clean8.0ActivitiesN/AMeds5.0MemoryN/AComms6.0ValueN/A

Strengths

  • Warm and professional nursing staff
  • Clean and well-maintained environment
  • Compassionate and respectful treatment of residents
  • Effective dietary management for specific needs

Concerns

  • Delayed response to call bells/nurse buttons (mentioned by 2 reviewers)
  • Inconsistent attention to patients with serious medical conditions (mentioned by 2 reviewers)
  • Issues with facility supplies (e.g., soap availability)
  • Food quality improvements needed

Rating Trends

2345.02024(21)4.42025(141)4.42026(53)

Distribution · 215 analyzed

5
161
4
29
3
4
2
2
1
19
13 reviews posted between Sep 7, 2025Sep 10, 2025 · 12 were 5-star

How They Respond to Reviews

80%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed the facility is quite active with 269 residents; how do you ensure that each resident receives consistent, personalized attention throughout the day?
  • 2With the current staffing levels, what is your standard protocol for responding to call bells to ensure residents feel supported in a timely manner?
  • 3I see that you are very engaged with feedback online; how do you incorporate family and resident suggestions into your daily operations and care planning?
  • 4Regarding the dining experience, what options are available for residents with specific dietary needs, and how do you gather input to improve the quality of meals?
  • 5How does your team handle medical emergencies or changes in a resident's health condition, particularly during evening or weekend shifts?
  • 6I appreciate how clean the facility is kept; could you explain your process for ensuring that essential daily supplies are always readily available for the residents?

Personalized based on this facility's data


Key Review Excerpts

The nursing care has been wonderful. The nursing staff is attentive, patient, caring and KIND! The administration has always been helpful. The Dietary Department goes to great efforts to manage my brothers significant dietary issues...

Long-term resident's family · Nov 2025★★★★★

LO has been having to wait over an hour for someone to come when the nurse button has been pushed. He called me with a small issue (glad it wasn’t serious), it took me an hour and 20 minutes to get there and no one had been in there to see what he needed.

Family of resident · Mar 2026☆☆☆☆

As a hospice provider and owner, we have the privilege of working with many nursing homes, and Caring Heart truly stands out as an exceptional partner in care. Their team demonstrates unwavering dedication to residents, providing not only excellent clinical support but also the compassion, respect, and dignity every individual deserves.

Professional healthcare partner · Sep 2025★★★★★
Source: 752 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.35hrs
47%
Registered nurses for medical care
Total Nursing
3.49hrs
85%
All nurses + aides combined
Staff Turnover
43%
Lower is better (< 30% = good)
RN Turnover
42%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

4

measures

Worse Than Avg

10

measures

Mixed Results

3

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility43.7%
Worse than Avg
Here
43.7%
US
93.4%
PA
87.1%
Philadelphia
79.4%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility60.8%
Worse than Avg
Here
60.8%
US
95.5%
PA
93.5%
Philadelphia
92.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility25.0%
Worse than Avg
Here
25.0%
US
15.4%
PA
17.8%
Philadelphia
11.7%
😔

Residents with depression symptoms

↓ Lower is better
This Facility20.9%
Worse than Avg
Here
20.9%
US
12.1%
PA
8.3%
Philadelphia
12.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility31.0%
Worse than Avg
Here
31.0%
US
19.4%
PA
26.0%
Philadelphia
23.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility14.8%
Mixed vs Avgs
Here
14.8%
US
19.5%
PA
19.9%
Philadelphia
14.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility26.4%
Worse than Avg
Here
26.4%
US
79.7%
PA
68.7%
Philadelphia
51.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility45.6%
Worse than Avg
Here
45.6%
US
81.8%
PA
69.2%
Philadelphia
52.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.5%
Worse than Avg
Here
1.5%
US
1.6%
PA
1.4%
Philadelphia
0.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

16deficiencies
1penalties
Well above state avg (10.1)
30 complaint-triggered
$24,675 in fines

Families have filed numerous complaints triggering investigations at this facility, with 82 total deficiencies across recent surveys. Recurring problems include resident rights violations, accident hazards and safety issues, and food service problems. While deficiencies appear to be corrected after citations, the pattern of repeated issues in core care areas—particularly safety supervision and nutrition—suggests ongoing operational challenges families should carefully evaluate during visits.

Jan 5, 2026Complaint
1
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Nov 25, 2025Complaint
3
0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jun 12, 2025Complaint
11
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0908Potential for harm · IsolatedCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

Jun 12, 2025Routine
7
0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0911Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0742Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

Oct 17, 2024Complaint
1
0806Potential for harm · IsolatedResolved (past non-compliance)

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

Sep 25, 2024Complaint
4
0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0559Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Federal Penalties

Fine

Aug 8, 2024

$24,675

Ownership & Operations

Who Operates This Facility

Owner / Operator

Caring Heart Rehabilitation and Nursing Center

Organization Type

nonprofit

Ownership & Management

Key personnel

Gross, JonathanOfficer / DirectorHeinemann, ArnoldOfficer / DirectorBerger, YaakovManagerBerger, YaakovAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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