Cliveden Nursing and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 169 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (22 vs median 8.0)
- High RN turnover (75%)
Below average in PA · Critically understaffed (RN) · No penalties on record
What this means for your family
While recent reviews show an improvement in facility atmosphere and staff professionalism, the history of serious neglect complaints remains a concern. If you choose this facility, ensure you have a direct point of contact, such as a social worker, and visit frequently to monitor your loved one's care and hygiene.
Google Reviews
Google Reviews
169 reviews on Google“Cliveden Nursing and Rehabilitation Center receives highly polarized reviews, with many families praising the cleanliness and professional staff, while others report severe neglect and poor communication. While some visitors highlight a welcoming environment and attentive care, a significant number of reviewers cite issues with slow response times, hygiene concerns, and unprofessional behavior from staff.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Professional and helpful admissions and social work staff
- Efficient check-in process
- Dedicated therapy and nursing team
Concerns
- Neglect and slow response times to patient needs (mentioned by 12 reviewers)
- Unprofessional or rude staff behavior (mentioned by 10 reviewers)
- Poor communication with family members (mentioned by 7 reviewers)
- Hygiene issues including odors and soiled linens (mentioned by 6 reviewers)
- Understaffing (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 174 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the recent focus on staffing levels, could you walk me through how you ensure consistent, timely responses when a resident uses their call light?
- 2I noticed some feedback regarding communication; what is your standard process for keeping family members updated on changes in a loved one's health or daily status?
- 3With the facility's current CMS ratings in health inspections, what specific steps are you taking to improve hygiene standards and ensure rooms remain consistently clean and fresh?
- 4I see your team has been working on improving the dining experience; could you tell me how you handle individual dietary needs and ensure residents are enjoying their meals?
- 5How does your nursing team coordinate with the therapy department to ensure medication management is seamlessly integrated into a resident's daily routine?
- 6What opportunities are there for residents to stay socially active and engaged throughout the week, and how do you encourage participation for those who might be more reserved?
Personalized based on this facility's data
Key Review Excerpts
“The facility was clean. The person I visited was cared for and clean. No urine smell when you walk in like at Caring Heart and Kearsley.”
“The new Social Worker Shy is amazing. She is professional and she cares for the residents. My aunt is at this facility it has been hard finding someone to update me on her care. She always return my phone calls in a timely matter.”
“My mother in-law is staying here. They are horrible my mother-in-law calls home late because she's wet no sheets on bed. I witnessed a CNA giving her dinner away and when she was asked abt it she says I threw it away.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
10
measures
2
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose walking got worse
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, triggering 14 separate investigations across recent years. The facility shows persistent problems in three main areas: maintaining a safe and clean environment, nursing staff competency and training, and resident rights protection. While most deficiencies appear corrected, the recurring nature of issues with environmental safety and staffing quality suggests ongoing challenges that families should carefully consider.
Apr 14, 2026Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Mar 5, 2026Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Sep 2, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Aug 14, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Jun 26, 2025Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Jun 13, 2025Routine18
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Ownership & Operations
Who Operates This Facility
Cliveden Nursing and Rehabilitation Center
for profit
Ownership & Management
Owners
Pa8 Master Tenant LLC
Owner · Organization
Pa Ops Holdings, LLC
Owner (parent company) · Organization
Epstein, Joel
Owner (parent company)
Kuster, Leslie
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
169 reviews from families & visitors
Official Website
Visit clivedenhealth.com
Medicare data downloads
Original nursing home datasets
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