St Mary's Alzheimer's Center
Strong Medicare quality ratings; families often praise compassionate and patient nursing staff. Still worth an in-person visit.
based on 8 Google reviews
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What this means for your family
This facility is highly regarded for its specialized approach to dementia care and its ability to support residents with complex behavioral needs. However, given the recent report of neglect, we recommend that families conduct unannounced visits during weekends and evenings to verify staffing levels and quality of care firsthand.
Google Reviews
Google Reviews
8 reviews on Google“St. Mary's Alzheimer's Center receives high praise for its compassionate and patient staff who are specifically noted for their ability to handle challenging dementia-related behaviors. While most families report feeling their loved ones are treated like family, a recent report of neglect and understaffing suggests potential inconsistencies in care quality.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and patient nursing staff
- Expertise in managing challenging dementia behaviors
- Responsive and kind administrative team
Concerns
- Understaffing and neglect
Rating Trends
Tap a year to see what changed
Distribution · 9 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about how patient and compassionate your nursing staff is; how do you support them in maintaining that level of care during busy shifts?
- 2Since your team is so skilled at managing dementia behaviors, what specific techniques or routines do you use to help residents feel calm and secure?
- 3How does the administrative team stay in close contact with families to ensure we are updated on our loved one's well-being?
- 4What does a typical day of activities look like to keep residents engaged and stimulated in the memory care unit?
- 5Could you walk us through your protocols for handling medical emergencies or sudden changes in a resident's health during the night?
- 6What steps is the facility taking to ensure consistent staffing levels so that every resident receives the attentive care they need?
Personalized based on this facility's data
Key Review Excerpts
“We no longer have to fear that my father will be thrown out, due to his challenging behaviors . St Mary’s does not reject residents w dementia .”
“I have never witnessed a more caring nursing home staff in all my days. They all possess extraordinary kindness and power to be able to persevere in their professions of caring for the Alzheimer's patients.”
“From the first day my dear husband arrived there until his passing, he was cared for by wonderful caring people including nurses, aides, doctors and the administration.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who were physically restrained
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered inspections, resulting in recent deficiencies for resident protection from abuse and neglect, and privacy violations in December 2024. The facility has recurring issues with abuse prevention policies and fire safety systems spanning multiple years from 2019 to 2024, though all violations show correction dates. Additional concerns include wound care, incontinence management, and facility maintenance, indicating ongoing challenges with resident safety protocols.
Dec 11, 2024Complaint3
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Oct 24, 2024Routine4
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Aug 18, 2022Routine2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Aug 22, 2019Routine6
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Federal Penalties
Fine
Oct 24, 2024
$66,973
Ownership & Operations
Who Operates This Facility
St Mary's Alzheimer's Center
for profit
Chain Affiliation
Windsor House, INC.
11 facilities nationwide
Chain avg rating: 3.5/5 · Rank 4 of 11
Ownership & Management
Owners
Masternick, John
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Official Website
Visit windsorhouseinc.com
Medicare data downloads
Original nursing home datasets
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