Willow Woods Rehabilitation and Nursing
Strong Medicare quality ratings; families often praise individual nursing staff members described as caring. Still worth an in-person visit.
based on 24 Google reviews
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What this means for your family
While some families report excellent care from individual nurses, there is a concerning pattern of poor communication and facility maintenance issues in recent reviews. We strongly recommend visiting in person to inspect room conditions and asking management directly how they plan to address the reported delays in call-light response times.
Google Reviews
Google Reviews
24 reviews on Google“Willow Woods Rehabilitation and Nursing receives highly polarized feedback, with some families praising individual staff members for their dedication, while others report severe neglect and facility maintenance issues. Common criticisms include poor communication from management, slow response times to call lights, and inadequate basic amenities like food and room supplies.”
Quality Themes
Tap a score for detailsStrengths
- Individual nursing staff members described as caring
- Effective post-surgery rehabilitation care
- Willingness to accept complex medical cases
Concerns
- Poor communication and lack of responsiveness from management (mentioned by 2 reviewers)
- Slow response times to patient call lights (mentioned by 2 reviewers)
- Poor facility cleanliness and maintenance (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that you handle complex medical cases, what is your specific protocol for ensuring prompt responses to patient call lights during busy shifts?
- 2I noticed some feedback regarding facility maintenance; what is your current process for ensuring rooms and common areas are kept clean and in good repair?
- 3How does your management team ensure consistent communication with families, especially when there are updates regarding a loved one's health or care plan?
- 4With a focus on post-surgery rehabilitation, how do you balance intensive therapy schedules with opportunities for social engagement and daily activities for residents?
- 5What steps are being taken to improve the dining experience and ensure that nutritional needs are met in a way that residents truly enjoy?
- 6In light of your health inspection ratings, what specific quality improvement initiatives are currently being prioritized to enhance the overall care environment?
Personalized based on this facility's data
Key Review Excerpts
“The nurse and manager were AMAZING, other staff seemed nice . The facility was the most disgusting depressing place I've ever been in.”
“The food portions are not enough, he says there is no butter for the bread and they have been out of coffee for three days, and there is no shower curtain in his room so the water gets on the floor.”
“When I tell you every single person here was AMAZING I'm not joking! Her custodian even helped move her wheelchair legs! The nurses were phenomenal!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed multiple reports triggering 14 deficiencies, indicating serious concerns about safety and resident protection. The most recurring problems involve accident hazards and safety supervision, abuse and neglect protection, and care planning. Issues with safety hazards appear across multiple recent surveys, suggesting ongoing problems. While the facility has provided correction dates for most violations, the pattern of repeated safety issues and family complaints warrants careful consideration.
Feb 13, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nov 25, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 7, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 29, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Apr 10, 2025Routine9
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Dec 31, 2024Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Federal Penalties
Fine
Dec 18, 2024
$13,438
Fine
Dec 18, 2024
$36,951
Ownership & Operations
Who Operates This Facility
Willow Woods Rehabilitation and Nursing
for profit
Chain Affiliation
Mordechai Weisz
7 facilities nationwide
Chain avg rating: 2.6/5 · Rank 3 of 7
Ownership & Management
Owners
Weisz, Mordechai
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit willowwoodshcc.com
Medicare data downloads
Original nursing home datasets
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