Shepherd of the Valley Poland
Strong Medicare quality ratings; families often praise clean and spacious physical environment. Still worth an in-person visit.
based on 10 Google reviews
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What this means for your family
While the facility is physically well-maintained, the recent reports of staff failing to operate essential medical equipment are a major red flag. If you are considering this facility, you must verify their training protocols for specific medical needs and observe staffing levels during off-peak hours to ensure your loved one's safety.
Google Reviews
Google Reviews
10 reviews on Google“Shepherd of the Valley Poland presents a clean and modern environment, but recent feedback highlights significant concerns regarding clinical competency and staffing levels. While some visitors appreciate the physical facility, families have reported critical failures in medical equipment usage and a lack of oversight regarding resident safety and hygiene.”
Quality Themes
Tap a score for detailsStrengths
- Clean and spacious physical environment
- Modern facility appearance
- Responsive management to individual incidents
Concerns
- Understaffing leading to inadequate care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 10 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It's wonderful to see how modern and spacious the facility looks; what specific features of the physical environment are designed to help residents feel at home?
- 2I noticed management is very responsive to individual incidents; how does the leadership team communicate with families when a specific concern arises?
- 3With such a high CMS staffing rating, how do you ensure that every resident receives personalized attention during busy shifts?
- 4Could you walk us through your protocols for medication management to ensure everything is handled accurately and timely?
- 5What does a typical day look like for residents here, and what kind of social activities are available to keep everyone engaged?
- 6In the event of a medical emergency after hours, what is the specific process for contacting doctors and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“Next morning after first night….mom tells us that nurse never put bi-pap on her. Nurse said she didn’t know how to use the bi-pap machine and did not use the help number to ask someone how to use it.”
“A nice facility but they are way under staffed and are not that medically equipped to deal with residents with urinary problems. The housekeeping department is Mia most of the time.”
“Looks like a nice place and is on surface level, however, there have been multiple incidences of theft on the premises.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 10 federal deficiencies across 4 surveys, including 2 complaint-triggered issues where families reported concerns about treatment quality and communication failures. The most recurring problems involve fire safety systems and quality of care issues including respiratory care and daily living assistance. All deficiencies appear corrected, but the recent December 2024 complaint suggests ongoing care and communication challenges families should investigate during visits.
Sep 18, 2025Routine2
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Dec 27, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jun 1, 2023Routine3
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Jul 8, 2021Routine3
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Shepherd of the Valley Poland
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Official Website
Visit shepherdofthevalley.com
Medicare data downloads
Original nursing home datasets
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