Aventura at Assumption Village
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 78 Google reviews
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What this means for your family
While the facility's therapy and social work teams receive high praise for their professionalism, families should be aware of a significant divide in experiences since the ownership change. We strongly recommend scheduling an unannounced visit to observe staffing ratios and response times, and to ask specifically about their communication protocols for medical and billing updates.
Google Reviews
Google Reviews
78 reviews on Google“Aventura at Assumption Village presents a stark divide in reviewer experiences, with many praising the facility's administrative and therapy teams while others report significant declines in care quality since the ownership transition from Mercy Health. Families frequently cite compassionate support from specific staff members like Lori R. and Marissa, yet multiple reports highlight serious concerns regarding neglect, poor communication, and inadequate staffing levels. Prospective families should weigh the positive testimonials about therapy and social work against the recurring allegations of substandard daily care and administrative issues.”
Quality Themes
Tap a score for detailsStrengths
- Highly regarded therapy and rehabilitation department
- Compassionate and helpful social work team
- Clean and well-maintained physical environment
- Professional and supportive administrative staff
Concerns
- Significant decline in quality of care since Aventura took ownership (mentioned by 6 reviewers)
- Neglect regarding hygiene, toileting, and call-light response times (mentioned by 5 reviewers)
- Poor communication with families regarding medical changes and billing (mentioned by 3 reviewers)
- Inadequate food quality and portion sizes (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 81 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent transition in ownership, what specific steps is the leadership team taking to ensure consistent quality of care and staff stability for residents?
- 2Could you walk me through your current process for responding to call lights and assisting residents with personal hygiene and toileting needs?
- 3I understand the therapy department is highly regarded here; how do you ensure that same level of attention and support carries over into daily nursing care and medication management?
- 4What is your protocol for communicating changes in a resident's health status or billing updates to family members to ensure we stay fully informed?
- 5Could you describe the daily dining experience and how you accommodate resident feedback regarding food quality and portion sizes?
- 6With the current CMS health inspection ratings, what specific quality improvement initiatives are currently underway to address those findings and improve the facility's standing?
Personalized based on this facility's data
Key Review Excerpts
“The STNAs tell the residents that they have diapers on, and they can’t take them to the bathroom, my mother was late for dialysis several times and not because of the driver either but because they don’t coordinate correctly.”
“My uncle was recently there recovering from surgery. The rehab staff, and the social worker, Lori went above and beyond staying late hours to make him comfortable.she was able to arrange all of his equipment needs and home health care for follow-up.”
“Took my father off therapy with NO communication to me (the power of atty). Took my father's feeding tube supplements down to a % that kicked him out of Medicare coverage with NO communication.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering 12 deficiencies, with recurring issues around safety and accident prevention appearing in five separate incidents. The facility has struggled with medication management, dietary services, and infection control, though all violations show correction dates. Most concerning are the repeated safety deficiencies and the high volume of complaint-driven investigations, suggesting ongoing family concerns about care quality.
Dec 23, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Sep 23, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 24, 2025Complaint3
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 19, 2024Routine20
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 31, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jul 10, 2024Complaint1
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Federal Penalties
Fine
Sep 5, 2023
$14,680
Ownership & Operations
Who Operates This Facility
Aventura at Assumption Village
for profit
Chain Affiliation
Aventura Health Group
12 facilities nationwide
Chain avg rating: 1.8/5 · Rank 6 of 11
Ownership & Management
Owners
Awesome Healthcare Assets LLC
Owner · Organization
Eom Health Care Holdings LLC
Owner · Organization
Syhehe Dotoa Trust
Owner (parent company) · Organization
White Horse Family Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
78 reviews from families & visitors
Official Website
Visit aventuraatassumption.com
Medicare data downloads
Original nursing home datasets
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