Parkside Health Care Center
Strong Medicare quality ratings; families often praise kind and compassionate nursing staff. Still worth an in-person visit.
based on 45 Google reviews
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What this means for your family
While many families report positive, compassionate care, there is a concerning pattern of reports regarding neglect, lost personal items, and slow response times. We strongly recommend visiting during off-hours or weekends to observe staffing levels yourself and asking specifically how the facility tracks and secures resident belongings.
Google Reviews
Google Reviews
45 reviews on Google“Parkside Health Care Center receives highly polarized feedback, with many families praising the kindness and dedication of individual staff members, while others report severe neglect and systemic issues. Critical concerns include chronic understaffing, poor hygiene, and the loss of personal property, which contrast sharply with reports of compassionate care and attentive service.”
Quality Themes
Tap a score for detailsStrengths
- Kind and compassionate nursing staff
- Staff willingness to go above and beyond
- Active engagement with residents
- Responsive communication during isolation
Concerns
- Chronic understaffing leading to slow call-light response (mentioned by 3 reviewers)
- Loss of personal items (dentures, glasses, clothing) (mentioned by 2 reviewers)
- Poor hygiene and lack of basic resident care (mentioned by 3 reviewers)
- Poor quality of food (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 49 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that communication to address concerns about daily care or resident needs?
- 2With a 1/5 staffing rating from CMS, what specific protocols do you have in place to ensure call lights are answered promptly and residents receive timely assistance?
- 3Some families have expressed concerns regarding the loss of personal items like glasses or clothing; what systems do you have in place to track and secure residents' belongings?
- 4Given the feedback regarding dining experiences, could you walk me through how you gather resident input on food quality and how you work to improve meal satisfaction?
- 5How do you maintain consistent standards of hygiene and daily grooming for residents, especially during busier shifts?
- 6What does a typical day look like for an active resident here, and how do you ensure they stay engaged with the community?
Personalized based on this facility's data
Key Review Excerpts
“The aids treated her with respect and she had a few favorites. They always have something going on to keep the residents feeling like they belonged and we're part of the family.”
“She wasn't asked nightly if she wanted a snack or even checked on her if she was ok. She was getting up on. Her. Own. To use the restroom because no one would answer her call button.”
“Staff many times go above and beyond their duty to provide for residents, even if that’s paying for things for less fortunate residents from their own pockets.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has ongoing concerns with families filing multiple complaints about infection control, daily care assistance, and medication management appearing repeatedly across surveys from 2019 to 2024. The facility has faced 33 deficiencies over seven inspections, with nine triggered by family complaints involving serious issues like abuse reporting failures and medication error rates exceeding 5 percent. While all violations show correction dates, the persistent pattern of complaints about basic care quality warrants careful consideration during any visit.
Aug 4, 2025Routine3
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 1, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 22, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 1, 2024Complaint6
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 16, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Sep 30, 2022Routine12
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Ownership & Operations
Who Operates This Facility
Parkside Health Care Center
for profit
Chain Affiliation
Windsor House, INC.
11 facilities nationwide
Chain avg rating: 3.5/5 · Rank 10 of 11
Ownership & Management
Owners
Masternick, John
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
45 reviews from families & visitors
Official Website
Visit windsorhouseinc.com
Medicare data downloads
Original nursing home datasets
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