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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 45 Google reviews
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Parkside Health Care Center has a middle-range Medicare overall rating. Strengths include kind and compassionate nursing staff. Some reviewers note concerns about chronic understaffing leading to slow call-light response (mentioned by 3 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Parkside Health Care Center receives highly polarized feedback, with many families praising the kindness and dedication of individual staff members, while others report severe neglect and systemic issues. Critical concerns include chronic understaffing, poor hygiene, and the loss of personal property, which contrast sharply with reports of compassionate care and attentive service.
Quality Themes
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Concerns
Rating Trends
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Distribution · 49 analyzed
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Key Review Excerpts
“The aids treated her with respect and she had a few favorites. They always have something going on to keep the residents feeling like they belonged and we're part of the family.”
“She wasn't asked nightly if she wanted a snack or even checked on her if she was ok. She was getting up on. Her. Own. To use the restroom because no one would answer her call button.”
“Staff many times go above and beyond their duty to provide for residents, even if that’s paying for things for less fortunate residents from their own pockets.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
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Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has ongoing concerns with families filing multiple complaints about infection control, daily care assistance, and medication management appearing repeatedly across surveys from 2019 to 2024. The facility has faced 33 deficiencies over seven inspections, with nine triggered by family complaints involving serious issues like abuse reporting failures and medication error rates exceeding 5 percent. While all violations show correction dates, the persistent pattern of complaints about basic care quality warrants careful consideration during any visit.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Parkside Health Care Center
for profit
Windsor House, INC.
11 facilities nationwide
Chain avg rating: 3.5/5 · Rank 10 of 11
Owners
Masternick, John
Owner
Key personnel
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Medicare Care Compare
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Google Reviews
45 reviews from families & visitors
Official Website
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