St Martin's in the Pines
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 45 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (5 vs median 3.0)
- High staff turnover (68%)
- High RN turnover (80%)
Bottom 25% in AL · Below recommended RN staffing · Above recommended total nurse staffing · Worst in DIVERSICARE HEALTHCARE chain
What this means for your family
Given the high volume of recent, serious allegations regarding patient neglect and hygiene, we strongly advise families to exercise extreme caution. If you are considering this facility, perform an unannounced visit specifically during night shifts and weekends to observe staffing levels and response times firsthand.
Google Reviews
Google Reviews
45 reviews on Google“St. Martin's in the Pines faces severe criticism regarding patient neglect, particularly in the rehab and nursing wings, with multiple reports of residents being left in soiled conditions, experiencing medication errors, and suffering from poor communication. While some families report positive experiences in independent living or with specific staff members, the overwhelming trend in recent years points to significant staffing shortages and a decline in quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Faith-based community atmosphere
- Some long-term independent living satisfaction
- Select compassionate individual staff members
Concerns
- Neglect and hygiene issues (residents left in soiled linens) (mentioned by 6 reviewers)
- Severe understaffing, especially on night shifts (mentioned by 5 reviewers)
- Poor communication and lack of responsiveness from management (mentioned by 5 reviewers)
- Medication management errors and failure to monitor health status (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 49 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the faith-based mission of St. Martin's, how do you integrate spiritual life into the daily routine for residents who may be struggling with the transition to nursing care?
- 2I noticed some concerns regarding hygiene and timely assistance; could you walk me through your specific protocols for monitoring residents to ensure they are kept clean and comfortable throughout the day and night?
- 3With staffing being a common challenge in the industry, what specific steps is management taking to ensure there is adequate coverage on the night shift to keep residents safe and attended to?
- 4Could you explain your current process for medication administration and how you ensure accuracy and timely delivery for residents with complex health needs?
- 5Communication is very important to our family; how do you keep family members updated on health status changes, and who is the primary point of contact if we have urgent concerns?
- 6I see that you have responded to some feedback online; how does the leadership team use family input to make tangible improvements to the quality of care and dining services?
Personalized based on this facility's data
Key Review Excerpts
“Every day she was left in her wheelchair for hours while sitting in her own urine and feces. She had a catheter and it became infected because it was never changed from the time entered their facility.”
“My dad was left on a deflated air mattress all night because when he called for help the aid (I assume) would not plug it in for him and refused to help him to the recliner so he would not have to sleep on a steel bed frame.”
“My mother has been a resident of St Martin's in the Pines for over 8 years. She spent 6 years in independent living in The Arbors and was able to move into The Cottages two years ago as her care needs increased.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
3
measures
9
measures
5
measures
Residents vaccinated for pneumonia
Residents who lost too much weight
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints against St Martin's in the Pines, triggering a recent 2025 inspection that found deficiencies in accident prevention, daily care assistance, and pain management. The facility has a concerning pattern of fire safety and building infrastructure violations that persist across multiple surveys from 2017-2019. While all deficiencies show correction dates, the recurring nature of safety issues warrants careful consideration during any visit.
Jul 18, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Oct 3, 2019Routine17
Smoke Deficiencies
Provide properly protected cooking facilities.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Sep 26, 2018Routine23
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Have enough space near smoke barriers to protect residents.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
Have restrictions on the use of flammable curtains.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Aug 24, 2017Routine12
Nutrition and Dietary Deficiencies
Store, cook, and serve food in a safe and clean way.
Environmental Deficiencies
Dispose of garbage and refuse properly.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Assessment and Care Planning Deficiencies
Develop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Smoke Deficiencies
Have enough space near smoke barriers to protect residents.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for each resident who needs them.
Quality of Life and Care Deficiencies
Provide care by qualified persons according to each resident's written plan of care.
Environmental Deficiencies
Have a program that investigates, controls and keeps infection from spreading.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Federal Penalties
Payment Denial
Jul 18, 2025
3-day denial
Ownership & Operations
Who Operates This Facility
St Martin's in the Pines
nonprofit
Chain Affiliation
Diversicare Healthcare
46 facilities nationwide
Chain avg rating: 2.5/5 · Rank 42 of 44 (Worst)
Ownership & Management
Owners
Pines Opco Holdings LLC
Owner · Organization
Dac Opco, LLC
Owner (parent company) · Organization
El Pines LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
45 reviews from families & visitors
Official Website
Visit dvcr.com
Medicare data downloads
Original nursing home datasets
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