Fair Haven
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 98 Google reviews
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What this means for your family
Fair Haven's rehab and independent living programs are highly regarded, particularly for their therapy and dining services. However, families considering long-term or memory care should be extremely cautious; please conduct unannounced visits and specifically ask about current CNA-to-patient ratios and the facility's plan for addressing hygiene and room maintenance.
Google Reviews
Google Reviews
98 reviews on Google“Fair Haven presents a stark divide between its well-regarded independent living and rehab services and its struggling long-term and memory care units. While many families praise specific staff members and the quality of food, there is a recurring pattern of severe neglect, poor hygiene, and communication failures in the nursing care sections. Prospective families should be aware that while some find the facility excellent, others report significant concerns regarding staffing levels and patient dignity.”
Quality Themes
Tap a score for detailsStrengths
- Highly praised physical and occupational therapy teams
- Exceptional food quality and catering staff
- Well-maintained independent living apartments
- Specific, dedicated nursing and CNA staff members
Concerns
- Chronic understaffing leading to slow response times (mentioned by 12 reviewers)
- Poor hygiene, cleanliness, and lingering odors in long-term/memory care (mentioned by 9 reviewers)
- Inattentive or rude staff behavior (mentioned by 11 reviewers)
- Lack of communication and difficulty reaching administration (mentioned by 7 reviewers)
- Neglect of basic personal care (bathing, changing, feeding) (mentioned by 8 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 103 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about your therapy teams and food quality; how do you incorporate those strengths into the daily care plans for your residents?
- 2Since the administration is so responsive to feedback from the community, what is the best way for our family to stay in regular contact with the care team?
- 3What specific steps are being taken to ensure the long-term and memory care wings are kept exceptionally clean and fresh for the residents?
- 4How do you ensure that the nursing staff is able to provide timely assistance with personal care, like bathing and feeding, during busy shifts?
- 5Can you tell us more about the daily activities and social events available to help residents stay engaged and active?
- 6How is medication management monitored to ensure accuracy, especially during shift changes?
Personalized based on this facility's data
Key Review Excerpts
“My Aunt was there on rehab second floor through the holidays and I must say that her care taker Wanda was very attentive and caring, and not to mention the awesome cook Jennifer is a exceptional cook and very polite as well as professional.”
“My father-in-law recently stayed in Fair Haven Rehab floor 2. Many people were very attentive to him and always treated him with kindness. This was certainly a hard time for our family going through this, but Erika the social worker and the nurses like Simone and Jessica made it so much easier on us.”
“The nursing home has a nice ambiance. Too bad the staff doesn’t line up with with it looks it. May have been 3 nice staff members. CNAs are extremely unprofessional, and rude.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Fair Haven has corrected all 26 deficiencies found across three routine surveys, with no complaint-triggered inspections. The facility had notable issues with building safety systems (fire exits, sprinkler systems, electrical), care planning and assessments, and infection control that appeared across multiple surveys. While all violations have correction dates on file, the pattern of recurring building safety and care coordination problems suggests families should ask about recent improvements during their visit.
Jun 17, 2021Routine3
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jan 30, 2020Routine17
Smoke Deficiencies
Install an approved automatic sprinkler system.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Egress Deficiencies
Have horizontal exits used in accordance with safety requirements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Egress Deficiencies
Meet other general requirements that are deficient.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Mar 7, 2019Routine6
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Federal Penalties
Fine
Oct 30, 2023
$4,587
Fine
Oct 23, 2023
$4,235
Fine
Oct 17, 2023
$3,882
Fine
Oct 10, 2023
$3,529
Fine
Oct 2, 2023
$3,147
Fine
Sep 25, 2023
$2,797
Fine
Sep 18, 2023
$2,447
Fine
Sep 11, 2023
$2,098
Fine
Sep 5, 2023
$1,748
Fine
Aug 14, 2023
$3,145
Ownership & Operations
Who Operates This Facility
Fair Haven
nonprofit
Ownership & Management
Owners
Methodist Home for the Aging
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
98 reviews from families & visitors
Official Website
Visit methodisthomes.org
Medicare data downloads
Original nursing home datasets
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