St Mark Village
Strong Medicare quality ratings; families often praise highly attentive and compassionate nursing staff. Still worth an in-person visit.
based on 70 Google reviews
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What this means for your family
St. Mark Village offers a vibrant community and high-quality rehabilitation services that many families find exceptional. However, given recent reports of billing disputes and administrative communication gaps, we strongly advise families to get all financial policies in writing and maintain an active role as an advocate for your loved one.
Google Reviews
Google Reviews
70 reviews on Google“St. Mark Village is widely praised for its strong sense of community, friendly staff, and high-quality rehab services. While many residents and families report a resort-like experience with excellent dining and activities, some recent reviews raise concerns regarding billing transparency, administrative responsiveness, and facility maintenance issues in independent living.”
Quality Themes
Tap a score for detailsStrengths
- Highly attentive and compassionate nursing staff
- Excellent, restaurant-quality dining experience
- Strong, effective rehabilitation therapy department
- Welcoming and active resident community
Concerns
- Billing transparency and unexpected charges after resident departure (mentioned by 2 reviewers)
- Difficulty reaching administrative or nursing staff for updates (mentioned by 2 reviewers)
- Maintenance issues in independent living (e.g., humidity/dehumidifiers) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 74 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the high praise for your dining program, could you walk us through how you accommodate individual dietary preferences or special requests during meal times?
- 2Since I’ve noticed some families have had difficulty reaching administrative staff for updates, what is the best protocol or point of contact to ensure we stay informed about our loved one's daily status?
- 3What is your process for ensuring total transparency regarding billing and move-out procedures so that families can avoid any unexpected charges?
- 4With the rehabilitation department being such a standout feature here, how do you integrate those therapy goals into the resident's daily routine to keep them active and engaged?
- 5To help us plan for long-term maintenance, how do you handle routine room upkeep and address environmental concerns like humidity control in the living spaces?
- 6How does your nursing team coordinate with family members during medical emergencies to ensure we are notified promptly and kept in the loop on care decisions?
Personalized based on this facility's data
Key Review Excerpts
“This rehab is spotless and never never smells. The staff are so attentive and support both patient and their families.”
“For someone with Alzheimer's, rehab can be a frustrating place. For their family, it can be terrifying. But, I can tell you that my dad's stay (almost a month and a half), was nothing but amazing!”
“The food is wonderful, especially when the chef is in his. It doesn't feel commercial here, it feels like family and friends spending quality time together.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
St. Mark Village has 8 federal deficiencies across three surveys with no complaint-triggered issues, indicating families haven't filed formal reports. The facility shows recurring problems with building safety systems (electrical wiring, emergency lighting, oxygen equipment handling) and some issues with resident rights and care planning. All deficiencies have been corrected by the provider, though safety system problems have persisted across multiple surveys, suggesting ongoing maintenance challenges that families should discuss during visits.
Jan 25, 2024Routine2
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Dec 29, 2021Routine3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Nov 25, 2020Routine3
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Ownership & Operations
Who Operates This Facility
St Mark Village
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
70 reviews from families & visitors
Official Website
Visit stmarkvillage.org
Medicare data downloads
Original nursing home datasets
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