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Nursing HomeMedicaid

Oakpark Health and Rehabilitation Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

2851 Tampa Rd, Palm Harbor, FL 34684180 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 303 Google reviews

5
4
3
2
1
Oakpark Health and Rehabilitation Center Nursing Home in Palm Harbor, FL — Street View
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What this means for your family

This facility has a dedicated core of staff who provide excellent care, particularly in the rehab department. However, the recurring reports of slow call-light response times and poor food quality are serious concerns. We strongly recommend visiting during off-hours and asking specifically about their current staffing ratios and how they handle call-light escalations.

Google Reviews

Google Reviews

303 reviews on Google
OAKPARK HEALTH AND REHABILITATION CENTER receives highly polarized feedback, with many families praising the dedicated nursing and therapy staff, while others report severe neglect, poor communication, and substandard facility conditions. While some residents experience excellent recovery and compassionate care, multiple reviewers cite critical issues including long wait times for call lights, poor food quality, and hygiene concerns.

Quality Themes

Tap a score for details
Food2.0Staff6.0Clean4.0Activities5.0Meds3.0Memory3.0Comms4.0Value5.0

Strengths

  • Attentive and compassionate nursing/CNA staff
  • Effective physical therapy programs
  • Friendly and helpful front desk personnel
  • Cleanliness of common areas (noted by several)

Concerns

  • Excessive wait times for call light responses (mentioned by 12 reviewers)
  • Poor food quality, cold meals, and lack of variety (mentioned by 11 reviewers)
  • Facility cleanliness issues (urine odors, mold, dirty rooms) (mentioned by 9 reviewers)
  • Understaffing leading to neglect (mentioned by 8 reviewers)
  • Poor communication regarding medical status and appointments (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

2343.72024(69)4.12025(100)4.22026(43)

Distribution · 212 analyzed

5
134
4
27
3
6
2
7
1
38

How They Respond to Reviews

90%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It is wonderful to see how much the management engages with the community through review responses; how does the administration work with families to address specific concerns about dining variety or meal temperatures?
  • 2We have heard great things about the compassion of your nursing and CNA staff, but how do you ensure that call light response times remain quick even during busy shifts?
  • 3Could you tell us more about the physical therapy programs and how they are integrated into a resident's daily routine?
  • 4How does the clinical team ensure that communication remains clear and consistent regarding medical status updates and upcoming appointments?
  • 5What steps are being taken to ensure that the cleanliness of the resident rooms and common areas is maintained to the highest standard?
  • 6How does the facility manage medication administration and safety, especially during shift changes?

Personalized based on this facility's data


Key Review Excerpts

The staff at Oak Park were incredibly attentive to all of his needs, showing a level of empathy and kindness that went above and beyond our expectations.

Long-term resident's family · 2024★★★★★

My husband was admitted to this facility in late January of this year from the hospital for rehab. How they ever received a 4 star review is a mystery. My husband’s room was dirty, looked like dried blood droplets on the walls near the door.

Rehab patient's family · 2025☆☆☆☆

My 84 year old disabled mother was sent there for rehab therapy after a heart attack. She was not even put in a bed. More like a cot with wheels. After complaining they put her in another room on a real bed. My mother pressed her alert button for a period of 2 hours to get help.

Rehab patient's family · 2025☆☆☆☆
Source: 303 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.58hrs
77%
Registered nurses for medical care
Total Nursing
3.31hrs
81%
All nurses + aides combined
Staff Turnover
54%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Worse Than Avg

2

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
FL
4.1%
Pinellas
3.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility3.8%
Better than Avg
Here
3.8%
US
15.4%
FL
8.7%
Pinellas
8.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility11.4%
Better than Avg
Here
11.4%
US
19.5%
FL
15.0%
Pinellas
19.2%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility18.7%
Mixed vs Avgs
Here
18.7%
US
19.4%
FL
11.5%
Pinellas
11.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
FL
98.1%
Pinellas
96.8%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility11.8%
Worse than Avg
Here
11.8%
US
5.3%
FL
5.6%
Pinellas
6.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.4%
Better than Avg
Here
99.4%
US
81.8%
FL
94.8%
Pinellas
92.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility95.1%
Better than Avg
Here
95.1%
US
79.7%
FL
94.7%
Pinellas
93.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.4%
Better than Avg
Here
1.4%
US
1.6%
FL
1.5%
Pinellas
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

13deficiencies
Well above state avg (7.3)
3 complaint-triggered

Families have filed complaints that led to recent inspections, with one serious mental health care issue from January 2026 still lacking a correction plan. The facility has recurring problems with fire safety systems, medication management, and resident care planning across multiple surveys. While most deficiencies show correction dates, the pattern of repeated issues in fire safety and medication errors, combined with recent complaints about accident prevention and staffing, suggests ongoing operational challenges families should investigate further.

Jan 12, 2026Complaint
1
0742Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

Dec 11, 2025Complaint
2
0851Potential for harm · WidespreadCorrected

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Dec 11, 2025Routine
10
0686Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0908Potential for harm · PatternCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Aug 2, 2023Routine
9
0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Aug 13, 2021Routine
13
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0800Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0325Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0342Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0929Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure precautions for handling oxygen cylinders and equipment are correctly followed.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Oakpark Health and Rehabilitation Center

Organization Type

nonprofit

Chain Affiliation

Chain Name

Aston Health

Chain Size

38 facilities nationwide

Ownership & Management

Owners

Oakpark Rehab Holdings LLC

Owner · Organization

100%

Bp Oakpark Trust

Owner (parent company) · Organization

50%

Lf Oakpark Trust

Owner (parent company) · Organization

50%

Key personnel

Wildes, DonnaOfficer / DirectorBerard, LoriManagerDilella, VincentManagerFerrone, KarenManagerReynard-Suriano, SuManager
Source: Medicare provider data

Contact

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References & Resources

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