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Nursing HomeMedicaid Investigative

Aviata at the Palms

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2600 Highlands Blvd N, Palm Harbor, FL 34684120 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 40 Google reviews

5
4
3
2
1
Aviata at the Palms Nursing Home in Palm Harbor, FL — Street View
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10/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Special Focus Facility (under heightened CMS scrutiny)
  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (12 vs median 6.0)
  • High RN turnover (75%)

Bottom 25% in FL · Critically understaffed (RN) · Worst in AVIATA HEALTH GROUP chain · $433,464 in fines · Special Focus Facility (CMS) · Abuse citation

Source: Medicare data

What this means for your family

The facility has seen a recent influx of positive feedback regarding its new leadership team, which suggests a genuine effort to improve care standards. However, because multiple families have reported critical issues with hygiene and call-light response times, you should conduct an unannounced visit during a weekend or evening shift to observe actual staffing levels before committing.

Google Reviews

Google Reviews

40 reviews on Google
Aviata at the Palms presents a polarized experience, with recent reviews highlighting significant improvements under new leadership, specifically praising Administrator Samantha and DPE Angie Joe. However, recurring reports of severe neglect—including delayed response times for hygiene needs, poor communication, and unprofessional staff behavior—remain a critical concern for families to monitor.

Quality Themes

Tap a score for details
Food5.0Staff6.0Clean4.0Activities6.0Meds3.0MemoryN/AComms3.0ValueN/A

Strengths

  • Highly praised leadership team (Samantha and Angie Joe)
  • Attentive and compassionate individual staff members
  • Positive, welcoming atmosphere in common areas
  • Effective rehabilitation and restorative therapy

Concerns

  • Slow response times for call lights and basic hygiene needs (mentioned by 5 reviewers)
  • Difficulty reaching staff via telephone (mentioned by 3 reviewers)
  • Reports of disrespectful or unprofessional staff behavior (mentioned by 3 reviewers)
  • Inconsistent cleanliness and facility maintenance (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2343.12024(8)4.02025(28)3.92026(10)

Distribution · 46 analyzed

5
26
4
7
3
2
2
1
1
10

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It is wonderful to see how much the leadership team, like Samantha and Angie Joe, engages with the community; how does that leadership style trickle down to the daily care of the residents?
  • 2We want to ensure our loved one's needs are met promptly; what specific protocols are in place to ensure call lights are answered quickly, especially during busy shifts?
  • 3Could you walk us through your process for medication management to ensure everything is administered accurately and on schedule?
  • 4What is your plan for maintaining consistent cleanliness and facility upkeep in the resident rooms and common areas?
  • 5How do you ensure that communication remains seamless between the nursing staff and family members, especially if we need to reach someone by phone?
  • 6In the event of a medical emergency after hours, what is the immediate procedure for notifying the family and coordinating care?

Personalized based on this facility's data


Key Review Excerpts

The staff is too busy to spend a minute or two to retrieve a patient's state issued ID for an upcoming doctor appointment. Unbelievable.

Family member · 2026☆☆☆☆

My mother was left in dirty diapers for hours. They lost a lot of her belongs even when I told them I will come and wash her clothes. Her eye was swollen and her left arm and there was no urgency of getting someone to see about it.

Memory care family member · 2026☆☆☆☆

From the moment I arrived, the staff treated me with respect, compassion, and genuine care. The team is professional, attentive, and truly dedicated to helping each person recover and rebuild their life.

Rehab patient · 2025★★★★★
Source: 40 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.30hrs
41%
Registered nurses for medical care
Total Nursing
3.23hrs
79%
All nurses + aides combined
Staff Turnover
49%
Lower is better (< 30% = good)
RN Turnover
64%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

9

measures

Worse Than Avg

3

measures

Mixed Results

5

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility2.0%
Better than Avg
Here
2.0%
US
15.4%
FL
8.7%
Pinellas
8.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.2%
Better than Avg
Here
2.2%
US
12.1%
FL
4.1%
Pinellas
3.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility10.2%
Better than Avg
Here
10.2%
US
19.4%
FL
11.5%
Pinellas
11.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility11.5%
Better than Avg
Here
11.5%
US
19.5%
FL
15.0%
Pinellas
19.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility9.5%
Mixed vs Avgs
Here
9.5%
US
14.4%
FL
9.1%
Pinellas
10.0%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
FL
99.2%
Pinellas
98.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility94.4%
Mixed vs Avgs
Here
94.4%
US
79.7%
FL
94.7%
Pinellas
93.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility92.6%
Mixed vs Avgs
Here
92.6%
US
81.8%
FL
94.8%
Pinellas
92.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.2%
Worse than Avg
Here
3.2%
US
1.6%
FL
1.5%
Pinellas
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

14deficiencies
Well above state avg (7.3)
7 complaint-triggered
$433,464 in fines

Families have filed multiple complaints against this facility, including serious concerns about neglect and abuse protection that appeared in both 2023 and 2025. The most recurring issues involve nursing staff competency, medication management, and resident safety hazards. While all deficiencies show correction dates, the repeated pattern of complaint-driven investigations for fundamental care problems suggests ongoing quality concerns that families should carefully consider.

Feb 23, 2026Complaint
2
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Nov 20, 2025Complaint
4
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0692Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0726Immediate jeopardy · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Aug 9, 2024Routine
13
0026Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish roles under a Waiver declared by secretary.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0801Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Aug 9, 2024Complaint
1
0660Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Plan the resident's discharge to meet the resident's goals and needs.

Apr 22, 2022Routine
15
0623Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · PatternCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0711Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0745Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Feb 18, 2021Routine
15
0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0004Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0840Potential for harm · IsolatedCorrected

Administration Deficiencies

Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Aviata at the Palms

Organization Type

for profit

Chain Affiliation

Chain Name

Aviata Health Group

Chain Size

52 facilities nationwide

Chain avg rating: 2.1/5 · Rank 50 of 52 (Worst)

Ownership & Management

Owners

Highlands Blvd Parent LLC

Owner · Organization

Asp FL LLC

Owner (parent company) · Organization

Freund, Nochum

Owner (parent company)

Dagan, Amitai

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Goldberger, Abraham

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Goldberger, Faigy

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Herskowitz, Eliezer

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Herskowitz, Yaakov

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Travitsky, Aaron

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Freund, NochumOfficer / DirectorFreund, NochumManagerProctor, SamanthaManagerTariq, MariumManagerAspire Healthcare LLCAdp of the Snf
Source: Medicare provider data

Contact

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References & Resources

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Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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