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Nursing HomeMedicaid Investigative

St. Margaret's Daughters Home

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

3525 Bienville St, Mid-City · New Orleans, LA 70119112 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
2.4/5

based on 8 Google reviews

5
4
3
2
1
St. Margaret's Daughters Home Nursing Home in New Orleans, LA — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (9 vs median 7)

Below average in LA · Critically understaffed (RN) · Above recommended total nurse staffing · No penalties on record

Source: Medicare data

What this means for your family

Recent feedback for this facility is highly concerning, with multiple reports of poor hygiene and unprofessional staff behavior. We strongly advise families to conduct an unscheduled, in-person tour to verify the cleanliness of the environment and observe staff interactions before considering this home for a loved one.

Google Reviews

Google Reviews

8 reviews on Google
St. Margaret's Daughters Home faces significant criticism regarding staff professionalism, hygiene, and communication. Recent reviewers describe a facility that suffers from poor odor control, rude nursing staff, and a lack of responsiveness to family inquiries.

Quality Themes

Tap a score for details
FoodN/AStaff1.0Clean1.0ActivitiesN/AMedsN/AMemoryN/AComms1.0ValueN/A

Strengths

  • None identified in text-based reviews

Concerns

  • Unprofessional and rude nursing staff (mentioned by 2 reviewers)
  • Poor hygiene and facility cleanliness (mentioned by 2 reviewers)
  • Lack of communication and responsiveness (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02019(1)4.02020(1)5.02021(1)2.32024(3)1.02025(4)

Distribution · 10 analyzed

5
3
4
1
3
0
2
0
1
6

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the recent feedback regarding facility maintenance, what is your current protocol for ensuring daily cleanliness and sanitation in resident living areas?
  • 2How do you currently facilitate communication between your nursing staff and family members to ensure we are kept up to date on our loved one's care?
  • 3With current staffing levels, what steps are you taking to ensure that residents receive personalized attention and that staff remain responsive to their needs?
  • 4What specific training or support programs are in place to help your nursing team maintain a professional and supportive environment for all residents?
  • 5Could you walk me through your process for handling medical emergencies, and how quickly can we expect to be notified if a change in health status occurs?
  • 6What does a typical day of social engagement look like here, and how do you encourage residents to participate in activities that match their personal interests?

Personalized based on this facility's data


Key Review Excerpts

Never use this place,is disgusting Nurses are very rude ,director is very blunt,never return calls,if they do laundry they don't cara about belonging exchanges clothing between pacients, they ignore the pacientes needs, please don't use this place, stinks like pee all the time so rude.

Family/Visitor · 2025☆☆☆☆

Sad, lonely, bad personal they need an inspection now!! No stars!!

Visitor · 2025☆☆☆☆
Source: 8 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.25hrs
34%
Registered nurses for medical care
Total Nursing
4.06hrs
99%
All nurses + aides combined

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

8

measures

Worse Than Avg

7

measures

Mixed Results

2

measures

Long-Stay Residents
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility53.5%
Worse than Avg
Here
53.5%
US
95.5%
LA
94.9%
Orleans
95.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
LA
2.1%
Orleans
4.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility11.8%
Better than Avg
Here
11.8%
US
15.5%
LA
22.8%
Orleans
20.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility23.9%
Worse than Avg
Here
23.9%
US
14.4%
LA
19.0%
Orleans
16.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility24.5%
Worse than Avg
Here
24.5%
US
15.3%
LA
20.1%
Orleans
16.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility11.3%
Better than Avg
Here
11.3%
US
19.4%
LA
16.5%
Orleans
20.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility6.1%
Worse than Avg
Here
6.1%
US
79.8%
LA
76.2%
Orleans
69.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility92.7%
Better than Avg
Here
92.7%
US
81.8%
LA
84.8%
Orleans
77.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility5.7%
Worse than Avg
Here
5.7%
US
1.6%
LA
3.3%
Orleans
2.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
Above state avg (8.3)
16 complaint-triggered

This facility has faced 50 deficiencies across 6 surveys, with 21 triggered by family complaints, indicating ongoing concerns requiring close scrutiny. The most recurring issues involve infection control programs, care planning and resident assessment, and nursing staff training and supervision. While all deficiencies show correction dates, the pattern of repeated problems in core care areas—particularly infection control appearing in multiple surveys—suggests persistent operational challenges that families should investigate thoroughly during visits.

Aug 20, 2025Routine
6
0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

Aug 20, 2025Complaint
4
0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Dec 18, 2024Complaint
5
0851Potential for harm · WidespreadCorrected

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Aug 28, 2024Routine
7
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0711Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

0730Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0947Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

Mar 20, 2024Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Oct 12, 2023Routine
16
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0022Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for sheltering.

0033Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish methods for sharing information.

0039Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0232Potential for harm · IsolatedCorrected

Egress Deficiencies

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

0311Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0341Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Ownership & Operations

Who Operates This Facility

Owner / Operator

St. Margaret's Daughters Home

Organization Type

for profit

Ownership & Management

Owners

The St. Margaret's Daughters

Owner · Organization

Key personnel

Arnold, PatOfficer / DirectorDalton, JohnOfficer / DirectorStansberry, LawrenceOfficer / DirectorStansberry, LeeOfficer / DirectorSweet, JohnOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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