Ochsner Medical Center Skilled Nursing Facility
Strong Medicare quality ratings; families often praise knowledgeable and compassionate nursing staff. Still worth an in-person visit.
based on 15 Google reviews
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What this means for your family
This facility receives high praise for its daytime nursing and rehabilitation support, making it a strong candidate for recovery. However, families should be aware of consistent reports regarding poor night-shift responsiveness; we recommend visiting during evening hours or establishing a clear communication plan with the nursing supervisor to ensure your loved one's needs are met around the clock.
Google Reviews
Google Reviews
15 reviews on Google“Reviews for this facility are highly polarized, with many patients praising the dedicated nursing and therapy staff who facilitated their recovery. However, significant concerns exist regarding inconsistent care quality, particularly during night shifts, and reports of neglect or poor communication from some family members.”
Quality Themes
Tap a score for detailsStrengths
- Knowledgeable and compassionate nursing staff
- Effective rehabilitation and recovery support
- Responsive dietary accommodations
- Professional and dedicated daytime team
Concerns
- Neglect and poor care quality during night shifts (mentioned by 3 reviewers)
- Poor communication and lack of responsiveness from staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 27 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about your daytime team's dedication; how do you ensure that same level of attentive care and communication continues through the overnight hours?
- 2With your excellent 5-star staffing rating, what specific protocols do you have in place to ensure medication management is always precise and error-free?
- 3How does the nursing team communicate important daily updates or changes in health status to family members to ensure we are always in the loop?
- 4Could you tell us more about the rehabilitation and recovery support available here for residents working toward their health goals?
- 5What does a typical day of social activities and engagement look like for the residents in this community?
- 6In the event of a medical emergency during the night, what is the immediate process for notifying both the medical team and the family?
Personalized based on this facility's data
Key Review Excerpts
“Everyone there is very nice, my husband has been in there for three weeks now and we have not had any problems. They do have a few people I would like to give a special thanks to and that would be. Briah, Demetria, Paige, Gabby, Ingrid and Mrs.Nelly.”
“My stay was filled with knowledgeable caring staff. I can never repay the care that was provided for me, from Dr. Dunbar, the nurses, the aides, Kathy, Demetrice, Alan, Carolyn, Lillie, Netti, Lamar, Amy, Ada, Megan, Mary, Allisia, Martha, Regjenea, Danyell, Lavonzel, and last but not least, my favorite one, because she was my disc”
“My husband was there they turn u over every two hours the night shift lazy .they turn lights off and never returned til morning shift... morning shift is very good !! But at night total neglect”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaint reports leading to deficiencies, including safety hazards and licensing issues. The facility shows recurring problems with infection control (cited twice) and medication management, along with operational issues like fire drill procedures and emergency power systems. All deficiencies have been corrected by the provider, suggesting responsiveness to identified problems, though the pattern indicates ongoing oversight challenges families should consider.
Mar 10, 2025Routine3
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 22, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Mar 27, 2024Routine3
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Federal Penalties
Fine
May 22, 2024
$8,186
Ownership & Operations
Who Operates This Facility
Ochsner Medical Center Skilled Nursing Facility
nonprofit
Ownership & Management
Owners
Ochsner Clinic Foundation
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit lhcgroup.com
Medicare data downloads
Original nursing home datasets
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