Covenant Home
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 59 Google reviews
Watch Covenant Home
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
The Carrollton offers a beautiful, high-end environment with excellent activities and management. However, given recent reports of nursing errors and inconsistent care for more challenging residents, we strongly recommend that families conduct frequent, unannounced visits and closely monitor medication administration and health status during the first few weeks of residency.
Google Reviews
Google Reviews
59 reviews on Google“The Carrollton is a beautifully renovated facility housed in a historic building, widely praised for its aesthetic appeal, cleanliness, and professional management team. While the vast majority of families report high satisfaction with the attentive staff and quality of care, there are serious concerns regarding inconsistent nursing oversight and potential bias in care delivery among some nursing assistants.”
Quality Themes
Tap a score for detailsStrengths
- Stunning, clean, and well-maintained historic facility
- Professional and responsive management team
- Warm and attentive nursing and support staff
- Strong communication during emergency situations
Concerns
- Inconsistent nursing care and medication management (mentioned by 2 reviewers)
- Staff favoritism or neglect of 'difficult' residents (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 65 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you incorporate that family input into your daily operations?
- 2With your beautiful historic building, what specific steps are taken to ensure the facility remains accessible and safe for residents with mobility challenges?
- 3Could you walk me through your current process for medication management to ensure accuracy and consistency for every resident?
- 4How does your staff approach care for residents who may be experiencing difficult days or behavioral changes to ensure they receive the same level of attention as everyone else?
- 5Given the current staffing levels, how do you ensure that every resident receives consistent, personalized care throughout the day and night?
- 6What does a typical social or activity calendar look like here, and how do you encourage residents to participate in community life?
Personalized based on this facility's data
Key Review Excerpts
“My father’s health declined so rapidly due to lack of competent nursing care he was admitted to the hospital just two weeks after being placed there.. I meet a couple of times with the Director of Nursing and the Executive director and nothing changed.”
“I would like to know why aren't some of the CNA's not doing their job's at this facility? They choose to help with certain residents and ignore the ones whom can be a little difficulty.”
“It’s not at all an easy job dealing with memory care residents, but they do it with grace and care. I feel very safe having my mother there, knowing the memory care unit is secure, clean and staffed with experienced aids.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
6
measures
8
measures
2
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who were physically restrained
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Covenant Home has a concerning pattern of deficiencies with families filing complaints about resident protection from abuse and neglect in 2024. The facility shows recurring issues across medication management, food safety and dietary services, and infection control that have persisted across multiple years. While all deficiencies show correction dates, the repeated nature of problems in core care areas warrants careful evaluation during any visit.
May 21, 2025Routine9
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Nov 7, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 20, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
May 21, 2024Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Jun 29, 2023Routine10
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Ownership & Operations
Who Operates This Facility
Covenant Home
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
59 reviews from families & visitors
Official Website
Visit thecarrollton.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Chateau De Notre Dame Community Care Center
1.4 miNursing Home · New Orleans, LA
John J Hainkel Jr Home and Rehabilitation Center
1.5 miNursing Home · New Orleans, LA
Jefferson Healthcare Center
1.7 miNursing Home · Jefferson, LA
Ochsner Medical Center Skilled Nursing Facility
1.8 miNursing Home · Jefferson, LA
St. Margaret's Daughters Home
3.1 miNursing Home · New Orleans, LA
St Jude's Health & Wellness Center
3.2 miNursing Home · New Orleans, LA