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Nursing HomeMedicaid Investigative

St Bernard Nursing & Rehab

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

4021 Roneagle Way, St. Bernard Area · New Orleans, LA 70122127 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 25 Google reviews

5
4
3
2
1
St Bernard Nursing & Rehab Nursing Home in New Orleans, LA — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (8 vs median 7)
  • High staff turnover (59%)
  • High RN turnover (62%)

Bottom 25% in LA · Critically understaffed (RN) · Worst in VOLARE HEALTH chain · No penalties on record

Source: Medicare data

What this means for your family

This facility shows extreme inconsistency; while some families report excellent rehab and wound care outcomes, others have documented severe neglect and hygiene issues. If you choose this facility, it is critical that you or a family member visit daily to monitor your loved one's condition and ensure their basic needs are being met by the staff.

Google Reviews

Google Reviews

25 reviews on Google
St. Bernard Nursing & Rehab receives highly polarized feedback, with some families praising specific staff members like the wound care nurse and activities director, while others report severe neglect and unprofessionalism. Critical concerns include poor hygiene, inadequate monitoring of residents, and unresponsive care, particularly during off-hours. Families considering this facility should be aware of these significant inconsistencies in the quality of care provided.

Quality Themes

Tap a score for details
Food2.0Staff5.0Clean2.0Activities9.0MedsN/AMemoryN/AComms3.0ValueN/A

Strengths

  • Dedicated wound care nursing staff
  • Engaging activities department
  • Responsive and friendly administrative support
  • Effective post-surgery rehab therapy

Concerns

  • Neglect and lack of basic hygiene (soiled linens, lack of mouth/personal care) (mentioned by 4 reviewers)
  • Unresponsive or rude staff behavior (mentioned by 4 reviewers)
  • Inadequate monitoring of resident safety and hydration (mentioned by 3 reviewers)
  • Understaffing leading to delayed assistance (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02016(1)2.02017(4)3.52018(4)3.02020(2)5.02022(11)1.02023(2)3.72024(3)

Distribution · 27 analyzed

5
18
4
0
3
1
2
0
1
8

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance with daily hygiene and personal care needs?
  • 2I noticed the facility has a strong reputation for wound care and post-surgery rehab; how do you coordinate that specialized care with the daily nursing support provided to residents?
  • 3What steps is the facility taking to improve the consistency of cleanliness and laundry services to ensure a comfortable environment for residents?
  • 4The activities department seems to be a highlight here; could you walk me through a typical week of programming and how you encourage residents to participate?
  • 5How does your team monitor resident hydration and nutrition throughout the day to ensure everyone is meeting their health needs?
  • 6What is your process for communicating updates or concerns to family members, and how do you ensure that staff are responsive when we have questions about our loved one's care?

Personalized based on this facility's data


Key Review Excerpts

My cousin went back that afternoon only to find my aunt hanging out of the bed with no railings her oxygen tubes were out and she had not been changed in hours. Diaper was soiled and you can tell it was like that a while.

Hospice family member · 2023☆☆☆☆

Each time I visited, my mom was clean, well fed and comfortable. I would definitely use St. Bernard Rehab and Nursing again should the need arise.

Rehab patient's family · 2024★★★★★

The employees congregate in the hallways while residents await assistance. If you do de ide to put your love one there make sure you have someone there between 8am amn 9pm daily.

Family member · 2024☆☆☆☆
Source: 25 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.20hrs
27%
Registered nurses for medical care
Total Nursing
3.48hrs
85%
All nurses + aides combined
Staff Turnover
57%
Lower is better (< 30% = good)
RN Turnover
40%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

12

measures

Worse Than Avg

2

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility6.5%
Better than Avg
Here
6.5%
US
19.5%
LA
23.2%
Orleans
14.3%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility6.9%
Better than Avg
Here
6.9%
US
15.3%
LA
20.1%
Orleans
17.7%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
LA
2.1%
Orleans
4.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility9.6%
Better than Avg
Here
9.6%
US
14.4%
LA
19.0%
Orleans
17.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.0%
Better than Avg
Here
99.0%
US
93.4%
LA
92.8%
Orleans
90.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility22.9%
Worse than Avg
Here
22.9%
US
15.5%
LA
22.8%
Orleans
19.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility76.1%
Mixed vs Avgs
Here
76.1%
US
79.8%
LA
76.2%
Orleans
63.1%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility90.2%
Better than Avg
Here
90.2%
US
81.8%
LA
84.8%
Orleans
77.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.5%
Mixed vs Avgs
Here
2.5%
US
1.6%
LA
3.3%
Orleans
2.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies
Above state avg (8.3)
21 complaint-triggered

Families have filed numerous complaints against this facility, with 19 of 50 deficiencies stemming from these reports. The most concerning patterns involve repeated issues with protection from abuse and neglect, care planning problems, and medication management failures. While the facility corrects identified problems, the persistent complaint activity and recurring deficiencies in critical safety areas suggest families should carefully evaluate this facility's track record before choosing it for their loved one.

Mar 12, 2026Complaint
3
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Dec 4, 2025Complaint
1
0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

Jun 10, 2025Routine
8
0567Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to manage his or her financial affairs.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

Feb 26, 2025Complaint
3
0690Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Jun 5, 2024Routine
10
0693Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

May 8, 2024Complaint
1
0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Ownership & Operations

Who Operates This Facility

Owner / Operator

St Bernard Nursing & Rehab

Organization Type

for profit

Chain Affiliation

Chain Name

Volare Health

Chain Size

16 facilities nationwide

Chain avg rating: 1.7/5 · Rank 14 of 15 (Worst)

Ownership & Management

Owners

La 10 Opco Holdco LLC

Owner · Organization

100%

La 10 Pinnacle Holdco LLC

Owner (parent company) · Organization

La10 Holdings LLC

Owner (parent company) · Organization

Key personnel

St Bernard Nursing & Rehab Propco LLC5% or Greater Mortgage InterestKnox, DonaldOfficer / DirectorSchwartz, EliezerOfficer / DirectorVolare Health LLCManagerMclendon, RonaldManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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