St Bernard Nursing & Rehab
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 25 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (8 vs median 7)
- High staff turnover (59%)
- High RN turnover (62%)
Bottom 25% in LA · Critically understaffed (RN) · Worst in VOLARE HEALTH chain · No penalties on record
What this means for your family
This facility shows extreme inconsistency; while some families report excellent rehab and wound care outcomes, others have documented severe neglect and hygiene issues. If you choose this facility, it is critical that you or a family member visit daily to monitor your loved one's condition and ensure their basic needs are being met by the staff.
Google Reviews
Google Reviews
25 reviews on Google“St. Bernard Nursing & Rehab receives highly polarized feedback, with some families praising specific staff members like the wound care nurse and activities director, while others report severe neglect and unprofessionalism. Critical concerns include poor hygiene, inadequate monitoring of residents, and unresponsive care, particularly during off-hours. Families considering this facility should be aware of these significant inconsistencies in the quality of care provided.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated wound care nursing staff
- Engaging activities department
- Responsive and friendly administrative support
- Effective post-surgery rehab therapy
Concerns
- Neglect and lack of basic hygiene (soiled linens, lack of mouth/personal care) (mentioned by 4 reviewers)
- Unresponsive or rude staff behavior (mentioned by 4 reviewers)
- Inadequate monitoring of resident safety and hydration (mentioned by 3 reviewers)
- Understaffing leading to delayed assistance (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 27 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance with daily hygiene and personal care needs?
- 2I noticed the facility has a strong reputation for wound care and post-surgery rehab; how do you coordinate that specialized care with the daily nursing support provided to residents?
- 3What steps is the facility taking to improve the consistency of cleanliness and laundry services to ensure a comfortable environment for residents?
- 4The activities department seems to be a highlight here; could you walk me through a typical week of programming and how you encourage residents to participate?
- 5How does your team monitor resident hydration and nutrition throughout the day to ensure everyone is meeting their health needs?
- 6What is your process for communicating updates or concerns to family members, and how do you ensure that staff are responsive when we have questions about our loved one's care?
Personalized based on this facility's data
Key Review Excerpts
“My cousin went back that afternoon only to find my aunt hanging out of the bed with no railings her oxygen tubes were out and she had not been changed in hours. Diaper was soiled and you can tell it was like that a while.”
“Each time I visited, my mom was clean, well fed and comfortable. I would definitely use St. Bernard Rehab and Nursing again should the need arise.”
“The employees congregate in the hallways while residents await assistance. If you do de ide to put your love one there make sure you have someone there between 8am amn 9pm daily.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous complaints against this facility, with 19 of 50 deficiencies stemming from these reports. The most concerning patterns involve repeated issues with protection from abuse and neglect, care planning problems, and medication management failures. While the facility corrects identified problems, the persistent complaint activity and recurring deficiencies in critical safety areas suggest families should carefully evaluate this facility's track record before choosing it for their loved one.
Mar 12, 2026Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 4, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Jun 10, 2025Routine8
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Feb 26, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jun 5, 2024Routine10
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
May 8, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
St Bernard Nursing & Rehab
for profit
Chain Affiliation
Volare Health
16 facilities nationwide
Chain avg rating: 1.7/5 · Rank 14 of 15 (Worst)
Ownership & Management
Owners
La 10 Opco Holdco LLC
Owner · Organization
La 10 Pinnacle Holdco LLC
Owner (parent company) · Organization
La10 Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit goodsamaritanrehabandnursing.com
Medicare data downloads
Original nursing home datasets
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