Nursing HomeMedicaid Medicare 5-star

Pebble Creek Healthcare Center

Strong Medicare quality ratings; public reviewers often praise effective physical and occupational therapy. Still worth an in-person visit.

670 Jarvis Rd, Akron, OH 44319|150 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

3.6/5

based on 124 Google reviews

(330) 645-0200 Directions Website

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What this means for your family

Pebble Creek Healthcare Center has a strong overall Medicare rating. Public reviewers frequently mention: effective physical and occupational therapy and compassionate and attentive nursing staff (in some wings). Review the component ratings and current source records before deciding.

Google Reviews

124 public Google reviews available

Pebble Creek Healthcare Center receives highly polarized feedback, with many families praising the physical therapy department for successful recoveries, while others report severe neglect and communication failures. While some reviewers describe the staff as compassionate and the facility as clean, a significant number of reports detail issues with call light response times, poor hygiene, and medication management errors. Prospective families should be aware of the stark contrast between positive rehab experiences and recurring reports of patient neglect.

Quality Themes

Tap a score for details

Strengths

Effective physical and occupational therapy
Compassionate and attentive nursing staff (in some wings)
Clean and well-maintained facility environment
Supportive social services for discharge planning

Concerns

Slow or non-existent response to call lights (mentioned by 9 reviewers)
Poor communication and difficulty reaching staff by phone (mentioned by 7 reviewers)
Inconsistent or incorrect meal service (mentioned by 5 reviewers)
Hygiene issues including failure to bathe patients or change bedding (mentioned by 6 reviewers)
Medication management errors and delays (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 97 analyzed

⚡10 reviews posted between Jun 18, 2023 – Jun 23, 2023 · 9 were 5-star

How They Respond to Reviews

0%response rate

Questions for Your Tour

1Given the importance of timely assistance, could you walk me through the current process for responding to resident call lights and how you ensure no one is left waiting?
2I noticed that communication is a top priority for families; what is the best way for us to stay in regular contact with the nursing team regarding my loved one's care?
3Could you explain the protocols in place to ensure accuracy and punctuality with medication administration, especially during shift changes?
4We understand that dining is a key part of daily life; how do you manage meal service to ensure residents receive the correct, nutritious meals they need?
5How does your team ensure consistent hygiene and personal care routines for residents, and how is that care documented throughout the day?
6With the facility's focus on physical and occupational therapy, what does a typical day of activity and rehabilitation look like for a resident here?

Personalized based on this facility's data

Key Review Excerpts

“63 days later she walked out on a walker and is now back home with my mom just checking on her. The aides were wonderful and had so much patience. The nurses were true angels.”

Granddaughter of rehab patient · 2017★★★★★

“My mom went there for rehab on oxygen they left her om tje toilet for more than 30 minutes never ce and checked on her her 02 went to 76 she ended up in icu”

Daughter of rehab patient · 2022★☆☆☆☆

“The therapy team was very knowledgeable and supportive. They were very encouraging as they carefully and skillfully managed her therapy sessions.”

Husband of rehab patient · 2024★★★★★

Source: 97 Google reviews in the current analysis set; Google reports 124 total

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.56hrs

74%

Registered nurses for medical care

Total Nursing

3.55hrs

87%

All nurses + aides combined

Staff Turnover

30%

Lower is better (< 30% = good)

RN Turnover

10%

Lower is better (< 30% = good)

Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility28.2%

Mixed vs Avgs

Here

28.2%

12.8%

30.1%

Summit

30.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents needing more daily help over time

↓ Lower is better

This Facility2.8%

Better than Avg

Here

2.8%

13.9%

5.3%

Summit

4.9%

Residents on antipsychotic medication

↓ Lower is better

This Facility4.9%

Better than Avg

Here

4.9%

15.4%

8.8%

Summit

11.9%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility28.2%

Worse than Avg

Here

28.2%

19.0%

21.4%

Summit

20.6%

Residents whose walking got worse

↓ Lower is better

This Facility5.3%

Better than Avg

Here

5.3%

14.1%

6.1%

Summit

6.0%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility98.7%

Better than Avg

Here

98.7%

93.5%

92.7%

Summit

90.3%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility95.8%

Better than Avg

Here

95.8%

79.8%

75.6%

Summit

65.4%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility99.1%

Better than Avg

Here

99.1%

82.0%

78.5%

Summit

68.7%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.6%

Better than Avg

Here

0.6%

1.6%

1.2%

Summit

1.7%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

13findings in history

Latest survey: 2 · well below OH avg (10.1)

5 complaint-triggered findings

Families have filed five complaint reports triggering inspections at this facility, raising concerns about care quality. The most recurring issues involve basic nursing care (particularly bladder/bowel care), fire safety systems, and electrical safety. Additional problems included medication errors, pressure ulcer prevention, and failure to properly notify families of resident incidents. While all deficiencies show correction dates, the pattern of family complaints suggests ongoing care concerns that warrant careful evaluation during your visit.

Dec 18, 2025Complaint1 finding

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Nov 25, 2025Complaint1 finding

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Mar 27, 2025Routine4 findings

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0925Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that sources of ignition are removed from patients receiving respiratory therapy.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Mar 27, 2025Complaint1 finding

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Jul 11, 2024Complaint2 findings

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Jul 27, 2023Routine4 findings

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pebble Creek Healthcare Center

Organization Type

for profit

Chain Affiliation

Chain Name

Communicare Health

Chain Size

110 facilities nationwide

Chain avg rating: 2.8/5 · Rank 1 of 121 (Highest rating)

Ownership & Management

Owners

Third Option Op Co., LLC

Owner · Organization

100%

Option Holdings III, LLC

Owner (parent company) · Organization

The Stephen L. Rosedale 2012 Spousal Trust

Owner (parent company) · Organization

Key personnel

Groves, DonnaOfficer / DirectorRomeo, DominicOfficer / DirectorStoltz, CharlesOfficer / DirectorWilheim, RonaldOfficer / DirectorJarvis Mgt Co LLCManager

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(330) 645-0200

communicarehealth.com

670 Jarvis Rd

Akron, OH 44319

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

124 reviews from families & visitors

Official Website

Visit communicarehealth.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.