Pebble Creek Healthcare Center
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 123 Google reviews
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What this means for your family
This facility has a strong reputation for physical therapy, which makes it a frequent choice for post-surgical recovery. However, the recurring, serious reports of neglect, slow response times, and hygiene issues are critical red flags. If you choose this facility, you must have a family member present daily to monitor care, medication, and hygiene, as the facility struggles with consistent oversight.
Google Reviews
Google Reviews
123 reviews on Google“Pebble Creek Healthcare Center receives highly polarized feedback, with many families praising the physical therapy department for successful recoveries, while others report severe neglect and communication failures. While some reviewers describe the staff as compassionate and the facility as clean, a significant number of reports detail issues with call light response times, poor hygiene, and medication management errors. Prospective families should be aware of the stark contrast between positive rehab experiences and recurring reports of patient neglect.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Compassionate and attentive nursing staff (in some wings)
- Clean and well-maintained facility environment
- Supportive social services for discharge planning
Concerns
- Slow or non-existent response to call lights (mentioned by 9 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 7 reviewers)
- Inconsistent or incorrect meal service (mentioned by 5 reviewers)
- Hygiene issues including failure to bathe patients or change bedding (mentioned by 6 reviewers)
- Medication management errors and delays (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 96 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the importance of timely assistance, could you walk me through the current process for responding to resident call lights and how you ensure no one is left waiting?
- 2I noticed that communication is a top priority for families; what is the best way for us to stay in regular contact with the nursing team regarding my loved one's care?
- 3Could you explain the protocols in place to ensure accuracy and punctuality with medication administration, especially during shift changes?
- 4We understand that dining is a key part of daily life; how do you manage meal service to ensure residents receive the correct, nutritious meals they need?
- 5How does your team ensure consistent hygiene and personal care routines for residents, and how is that care documented throughout the day?
- 6With the facility's focus on physical and occupational therapy, what does a typical day of activity and rehabilitation look like for a resident here?
Personalized based on this facility's data
Key Review Excerpts
“63 days later she walked out on a walker and is now back home with my mom just checking on her. The aides were wonderful and had so much patience. The nurses were true angels.”
“My mom went there for rehab on oxygen they left her om tje toilet for more than 30 minutes never ce and checked on her her 02 went to 76 she ended up in icu”
“The therapy team was very knowledgeable and supportive. They were very encouraging as they carefully and skillfully managed her therapy sessions.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed five complaint reports triggering inspections at this facility, raising concerns about care quality. The most recurring issues involve basic nursing care (particularly bladder/bowel care), fire safety systems, and electrical safety. Additional problems included medication errors, pressure ulcer prevention, and failure to properly notify families of resident incidents. While all deficiencies show correction dates, the pattern of family complaints suggests ongoing care concerns that warrant careful evaluation during your visit.
Dec 18, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Nov 25, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Mar 27, 2025Routine4
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that sources of ignition are removed from patients receiving respiratory therapy.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Mar 27, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jul 11, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jul 27, 2023Routine4
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Pebble Creek Healthcare Center
for profit
Chain Affiliation
Communicare Health
121 facilities nationwide
Chain avg rating: 2.8/5 · Rank 13 of 121 (Best)
Ownership & Management
Owners
Third Option Op Co., LLC
Owner · Organization
Option Holdings III, LLC
Owner (parent company) · Organization
The Stephen L. Rosedale 2012 Spousal Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
123 reviews from families & visitors
Official Website
Visit communicarehealth.com
Medicare data downloads
Original nursing home datasets
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