Pleasant View Health Care Center
Strong Medicare quality ratings; families often praise clean, well-maintained facility environment. Still worth an in-person visit.
based on 41 Google reviews
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What this means for your family
While some families report excellent experiences with the rehabilitation team, the recent increase in reports regarding patient neglect and poor response times is concerning. We strongly advise you to conduct an unannounced visit and observe the staff-to-resident interaction before making a decision.
Google Reviews
Google Reviews
41 reviews on Google“Pleasant View Health Care Center receives highly polarized feedback, with many families praising the cleanliness and compassionate care, while others report severe neglect and staffing issues. While some long-term residents and rehab patients have had positive experiences, multiple recent reviews highlight concerns regarding patient safety, poor communication, and inadequate supervision during recovery.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility environment
- Compassionate and attentive nursing staff
- Effective physical therapy services
- Welcoming and involved administration
Concerns
- Inadequate staffing leading to neglect and slow response times (mentioned by 5 reviewers)
- Poor communication and lack of accountability from management (mentioned by 3 reviewers)
- Unsanitary conditions and poor patient hygiene (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about how clean and well-maintained the facility is; could you show me some of the common areas and resident rooms?
- 2Since the administration is known for being very involved and welcoming, how can we best stay in touch with the management team regarding our loved one's care?
- 3With the high CMS inspection rating, what specific protocols do you have in place to ensure that hygiene and personal care needs are met consistently for every resident?
- 4How does the nursing team manage response times during busier shifts to ensure residents are attended to promptly?
- 5What is the process for communicating updates or changes in a resident's condition from the nursing staff to the family?
- 6Could you tell me more about the physical therapy services available here and how they help residents maintain their mobility?
Personalized based on this facility's data
Key Review Excerpts
“The nurses and aides were compassionate, understanding and treated him with respect. I can not recommend this facility too much. Very, very clean. Good food. Excellent care.”
“There was urine on mat by his bed and he was in bed and had a Depends on. His Oxygen was unhooked and laying on the floor by puddle of urine.”
“The Pleasant View staff expected her to get out of bed and use the restroom without a walker and left her to clean herself unsupervised.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
1
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Pleasant View Health Care Center has recurring fire safety and building infrastructure issues spanning multiple surveys, with repeated problems in fire alarm systems, smoke barriers, and electrical systems. Recent complaint-triggered deficiencies show families have reported concerns about abuse/neglect reporting and accident prevention. While all issues show correction dates, the pattern of fire safety violations across 2019-2023 suggests ongoing maintenance challenges that families should discuss during visits.
Aug 28, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Feb 20, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 29, 2023Routine3
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Feb 27, 2020Routine11
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jan 16, 2019Routine13
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Egress Deficiencies
Have ramps, exits, fire escape ladders, steps, and areas of refuge that meet safety requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
Provide a means of sharing information on occupancy/needs.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Ownership & Operations
Who Operates This Facility
Pleasant View Health Care Center
for profit
Ownership & Management
Owners
Elsner, Margaret
Owner
Majorkiewicz, Lucy
Owner
Morris, Edward
Owner
Morris, Joseph
Owner
Morris, Richard
Owner
Morris, Robert
Owner
Morris, Teresa
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
41 reviews from families & visitors
Official Website
Visit pleasantviewhealthcare.com
Medicare data downloads
Original nursing home datasets
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