Green Village Skilled Nursing & Rehabilitation Ltd
Strong Medicare quality ratings; families often praise modern, clean, and well-maintained facility. Still worth an in-person visit.
based on 92 Google reviews
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What this means for your family
While the facility is physically modern and offers effective rehabilitation therapy, the recurring reports of medication errors and ignored call lights are significant red flags. If you choose this facility, you must be prepared to be an extremely active advocate for your loved one, including verifying medication administration and maintaining frequent, direct communication with nursing staff.
Google Reviews
Google Reviews
92 reviews on Google“Green Village Skilled Nursing & Rehabilitation presents a stark contrast between its modern, clean physical facility and the quality of patient care provided. While some families report positive rehab outcomes and praise individual staff members, a significant number of reviewers describe severe neglect, including delayed medication administration, ignored call lights, and poor communication from management. Families should be aware that experiences appear highly inconsistent, with many reports of residents being left in unhygienic conditions or suffering from medical complications due to perceived understaffing.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Effective physical and occupational therapy departments
- Private rooms with private bathrooms
- Helpful and supportive social services staff
Concerns
- Chronic understaffing leading to long wait times for call lights (mentioned by 14 reviewers)
- Medication errors, including missed doses and late administration (mentioned by 9 reviewers)
- Unresponsive or rude management/administration (mentioned by 6 reviewers)
- Poor hygiene and neglect of basic resident needs (mentioned by 8 reviewers)
- Poor quality or inadequate food service (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 85 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Since the facility is known for being modern and clean, how do you ensure that the private bathrooms and resident rooms are maintained with high hygiene standards every day?
- 2With the therapy departments being a strength here, how do you coordinate with the physical and occupational therapists to help residents regain their independence?
- 3What specific protocols do you have in place to ensure medications are administered accurately and on time for every resident?
- 4How does the nursing staff manage call lights during busy shifts to ensure that residents aren't left waiting for assistance?
- 5Can you tell us more about the dining experience and how the menu is planned to ensure nutritious and high-quality meals?
- 6How does the administration stay in touch with families to ensure clear and consistent communication regarding a resident's care?
Personalized based on this facility's data
Key Review Excerpts
“The staff rarely answered her call button, and it was nearly impossible to get anyone to clean her bathroom. The only kind and attentive people were the day nurse and the occupational therapist.”
“The biggest issue is that they did not give her the diuretic she takes daily for her CHF, even though she was getting it in the hospital before she arrived and they had the hospital meds list.”
“My dad stayed at Green Village on multiple occasions, and his most recent stay, which ultimately became his final one, left a lasting impression on our hearts. During a very challenging season for our family, they helped make it less overwhelming.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered multiple inspections, identifying issues with care planning, nutrition services, and infection control. The facility shows recurring problems across surveys spanning 2019-2025, with recent deficiencies in April 2025 including medication error rates exceeding 5%, inadequate pain management, and food safety violations. While all violations show correction dates, the pattern of repeated issues in core care areas suggests ongoing operational challenges.
Apr 28, 2025Complaint2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Apr 28, 2025Routine12
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Jul 23, 2024Complaint1
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Jun 13, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 13, 2022Routine1
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Oct 31, 2019Routine5
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Ownership & Operations
Who Operates This Facility
Green Village Skilled Nursing & Rehabilitation Ltd
for profit
Chain Affiliation
Vrc Management
5 facilities nationwide
Chain avg rating: 4.2/5 · Rank 5 of 5 (Worst)
Ownership & Management
Owners
Fanego, Ana
Owner
Francus, Andrew
Owner
Francus, David
Owner
Francus, Michael
Owner
Francus, Rebecca
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
92 reviews from families & visitors
Official Website
Visit greenvillagesnr.com
Medicare data downloads
Original nursing home datasets
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