Unity Living Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 10 Google reviews
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What this means for your family
We strongly advise caution when considering this facility due to consistent reports of understaffing and poor communication regarding patient safety. If you proceed, ensure you have a clear plan for how incident reports will be shared with your family and verify their current staffing ratios.
Google Reviews
Google Reviews
10 reviews on Google“Unity Living Center faces significant criticism regarding its administrative responsiveness, communication, and patient care protocols. While some families acknowledge the staff's friendliness, multiple reviewers report serious concerns about understaffing, lack of follow-up after patient incidents, and difficulty accessing the facility.”
Quality Themes
Tap a score for detailsStrengths
- Friendly staff members
- Basic standard of care
Concerns
- Chronic understaffing leading to neglect (mentioned by 3 reviewers)
- Difficulty accessing the facility and unresponsive front desk (mentioned by 2 reviewers)
- Poor communication regarding patient incidents and administrative matters (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about how friendly the staff members are; how do you ensure that this warmth and care are maintained during busy shifts?
- 2How does the administration ensure that families are kept closely informed and updated immediately if any changes or incidents occur with a loved one?
- 3What specific steps is the facility taking to address staffing levels to ensure every resident receives attentive, timely care throughout the day?
- 4Could you walk us through your protocols for handling medical emergencies or sudden changes in health after regular business hours?
- 5What kind of daily activities or social programs are available to keep residents engaged and active within the community?
- 6What is the best way for us to reach the front desk or administration if we have a quick question or need to drop something off for our family member?
Personalized based on this facility's data
Key Review Excerpts
“Mom fell, they have no protocol, she did not get checked by the nurses to make sure she was fine they put her back on the bed and never came back”
“This place is always short staff and leaves patients in there wet diapers till the next shift.”
“Everyone there took great care of my mother despite being understaffed at times”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Unity Living Center shows recurring issues across three key areas: medication management (appearing in multiple surveys), infection control (cited twice), and care planning problems. One family filed a complaint in 2025 regarding medical records security. While electrical safety issues have persisted across surveys, all deficiencies show correction dates, suggesting the facility addresses problems when identified.
May 15, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 25, 2024Routine5
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Sep 9, 2022Routine6
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Feb 26, 2020Routine2
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Federal Penalties
Fine
Jul 25, 2024
$12,868
Ownership & Operations
Who Operates This Facility
Unity Living Center
nonprofit
Chain Affiliation
Rochester Regional Health
5 facilities nationwide
Chain avg rating: 4.0/5 · Rank 4 of 5 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Official Website
Visit rochesterregional.org
Medicare data downloads
Original nursing home datasets
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