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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 10 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
3 findings in latest survey · Staff turnover reported at 29%
Unity Living Center has a middle-range Medicare overall rating. Strengths include friendly staff members. Some reviewers note concerns about chronic understaffing leading to neglect (mentioned by 3 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Unity Living Center faces significant criticism regarding its administrative responsiveness, communication, and patient care protocols. While some families acknowledge the staff's friendliness, multiple reviewers report serious concerns about understaffing, lack of follow-up after patient incidents, and difficulty accessing the facility.
Quality Themes
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Concerns
Rating Trends
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Distribution · 16 analyzed
This facility rarely responds to reviews.
Personalized based on this facility's data
Key Review Excerpts
“Mom fell, they have no protocol, she did not get checked by the nurses to make sure she was fine they put her back on the bed and never came back”
“This place is always short staff and leaves patients in there wet diapers till the next shift.”
“Everyone there took great care of my mother despite being understaffed at times”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Unity Living Center shows recurring issues across three key areas: medication management (appearing in multiple surveys), infection control (cited twice), and care planning problems. One family filed a complaint in 2025 regarding medical records security. While electrical safety issues have persisted across surveys, all deficiencies show correction dates, suggesting the facility addresses problems when identified.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Federal Penalties
Fine
Jul 25, 2024
$12,868
Unity Living Center
nonprofit
Rochester Regional Health
5 facilities nationwide
Chain avg rating: 4.0/5 · Rank 4 of 5 (Lowest rating)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
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Official Website
Visit rochesterregional.org
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