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Assisted Living

Cobbs Hill Manor

Limited public data on Cobbs Hill Manor. Call, tour, and ask to meet current residents' families — your own impression matters most.

1175 Monroe Avenue, Upper Monroe · Rochester, NY 14620127 bedsLicensed & Active
Source: NY DOH — view official record
Google rating
3.2/5

based on 22 Google reviews

Cobbs Hill Manor Assisted Living in Rochester, NY — Street View
Street View

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What this means for your family

While the facility offers unique and engaging activities, the recent reports of poor communication and hygiene concerns are significant red flags. We strongly recommend visiting the facility in person to inspect cleanliness and explicitly asking management how they plan to address the lack of responsiveness to family inquiries.

Google Reviews

Google Reviews

22 reviews on Google
Cobbs Hill Manor presents a stark contrast in reviews, with some praising unique, adventurous activities while others report severe concerns regarding hygiene and communication. Families should be aware of serious allegations involving facility cleanliness, such as reports of pests, and significant difficulties in reaching staff for updates on their loved ones.

Quality Themes

Tap a score for details
Food1.0Staff2.0Clean1.0Activities9.0Meds1.0MemoryN/AComms1.0ValueN/A

Strengths

  • Unique, adventurous extracurricular activities
  • Commitment to resident engagement

Concerns

  • Poor communication and lack of responsiveness from staff (mentioned by 2 reviewers)
  • Facility cleanliness and pest issues (mentioned by 2 reviewers)
  • Unprofessional or rude staff behavior (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.82018(9)3.82019(5)1.02021(1)1.02022(3)5.02023(1)5.02024(2)2.72025(6)

Distribution · 27 analyzed

5
14
4
0
3
2
2
1
1
10

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about the adventurous and unique extracurricular activities here; could you tell us more about what a typical week of engagement looks like for residents?
  • 2How does the care team ensure that families are kept consistently updated on any changes in a resident's health or daily well-being?
  • 3Could you walk us through your daily protocols for maintaining the cleanliness of the resident rooms and common areas?
  • 4What specific systems do you have in place to ensure medication management is handled with 100% accuracy and safety?
  • 5In the event of a medical emergency during the night, what is the immediate process for contacting both medical professionals and the family?
  • 6Could you tell us a bit about the dining experience and how the menu is planned to ensure high-quality, nutritious meals for everyone?

Personalized based on this facility's data


Key Review Excerpts

The extra curricular activities are amazing (bucket list?...fly a plane, go with the gang to Niagara Falls on an Air Boat ride! this is assisted LIVING! I'm impressed and happy to see this unique approach to care.

Community observer · 2018★★★★★

My mother has been living here for almost 2 months now and I have left numerous voicemails with social workers and caseworkers and nurse managers and not one soul has called me back. Very uncomforting, especially since I live out of state.

Long-term resident's family · 2025★★★☆☆

Oh and let's not forget the mice in the kitchen and the residents rooms as well as bed bugs.

Family member · 2022☆☆☆☆
Source: 22 Google reviews

State Inspection History

State Inspections

Source: NY Dept. of Health

27total
115deficiencies

Key Findings

115 violations from 27 inspections

Dec 23, 2025Complaint
494.4 (c)

Admission and retention standards

Sep 25, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Sep 24, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Sep 15, 2025Complaint
487.7 (f) (5)

Resident services

487.11 (f) (11)

Environmental standards

487.4 (c)(11)(i)

Admission standards

487.8 (e) (1)

Food service

487.11 (k) (13)

Environmental standards

487.7 (f) (8)

Resident services

487.11 (f) (12)

Environmental standards

487.7 (e) (9)

Resident services

487.11 (f) (8)

Environmental standards

487.7 (d) (12-13)

Resident services

487.9 (j) (3-4)

Personnel

486.2 (j) (1-2)

Inspection

487.8 (d) (5-7)

Food service

487.11 (f) (19)

Environmental standards

487.4 (a)

Admission standards

487.8 (d) (9)

Food service

487.11 (j) (1-3)

Environmental standards

487.5 (a) (3) (xi)

Resident protections

487.8 (e) (11)

Food service

494.5 (a)

Resident services

Jul 16, 2025Complaint
487.4 (c) (4)

Admission standards

Apr 15, 2025Other
CleanReport

No deficiencies found during this inspection.

Mar 28, 2025Complaint
487.7 (f) (11) (iii)

Resident services

487.4 (a)

Admission standards

487.4 (c) (11) (iv)

Admission standards

487.7 (g) (1) (ii-xiv)

Resident services

Mar 12, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Cobbs Hill Manor, INC.

Organization Type

for profit

Source: State licensing data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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