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Public Google reviewers rate this highly and often mention warm, welcoming, and compassionate staff. Schedule a visit to confirm the fit.
based on 113 Google reviews
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Public Google reviewers rate Legacy at Maiden Park highly. Reviewers highlight: warm, welcoming, and compassionate staff, clean and inviting facility environment. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Legacy at Maiden Park receives polarized feedback, with many families praising the warm, attentive staff and welcoming atmosphere for their loved ones. However, there are significant, recurring reports of serious operational failures, including medication errors, security lapses, and poor communication during transitions or crises. Families should weigh the positive daily interactions against these critical safety and management concerns.
Quality Themes
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Concerns
Rating Trends
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Distribution · 114 analyzed
Personalized based on this facility's data
Key Review Excerpts
“To my utter shock they called my again on December 8th to tell me it happened again!! This time they gave him an overdose of his medication. I am heartbroken and sadden by managements lack of immediate response.”
“He had eloped from this facility two times within his 3 months of being there, come to find out he was not the first or the last person that did this.”
“The spirit of joy and generosity that the personnel at Maiden Park bring to their roles creates this wonderfully compassionate community where residents thrive.”
Source: NY Dept. of Health
Key Findings
17 violations from 14 inspections
No deficiencies are reported in this inspection record.
Admission standards
No deficiencies are reported in this inspection record.
No deficiencies are reported in this inspection record.
Resident protections
Admission and retention standards.
Food service
Medication management.
Environmental standards
Admission standards
Admission and retention standards.
No deficiencies are reported in this inspection record.
No deficiencies are reported in this inspection record.
Rochester Operating Company, LLC
for profit
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Google Maps
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Google Reviews
113 reviews from families & visitors
Official Website
Visit watermarkcommunities.com
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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