Legacy at Maiden Park
Families consistently rate this highly — reviewers highlight warm, welcoming, and compassionate staff. Schedule a visit to confirm the fit.
based on 113 Google reviews
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What this means for your family
While many families report positive daily experiences, the facility has a history of serious safety incidents, including medication errors and security lapses. We strongly recommend that you verify current medication administration protocols and ask management specifically how they handle and communicate critical safety incidents before committing.
Google Reviews
Google Reviews
113 reviews on Google“Legacy at Maiden Park receives polarized feedback, with many families praising the warm, attentive staff and welcoming atmosphere for their loved ones. However, there are significant, recurring reports of serious operational failures, including medication errors, security lapses, and poor communication during transitions or crises. Families should weigh the positive daily interactions against these critical safety and management concerns.”
Quality Themes
Tap a score for detailsStrengths
- Warm, welcoming, and compassionate staff
- Clean and inviting facility environment
- Engaging activities for residents
- Helpful and supportive admissions process
Concerns
- Medication management errors (mentioned by 2 reviewers)
- Poor communication and lack of management responsiveness (mentioned by 3 reviewers)
- High staff turnover and inconsistent care quality (mentioned by 2 reviewers)
- Security and safety lapses (elopement/unauthorized room access) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 114 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you incorporate that family input into your daily management processes?
- 2Could you walk me through the specific protocols in place to ensure accuracy and safety when managing resident medications?
- 3With the facility having a capacity of 98 residents, how do you maintain consistent communication with families regarding changes in care or health status?
- 4What measures are currently in place to ensure the security of the building and the safety of residents throughout the day and night?
- 5I see your residents really enjoy the activity program; could you share what a typical week of engagement looks like for someone in assisted living?
- 6How do you support your staff to ensure that residents receive consistent, high-quality care despite the challenges of industry-wide turnover?
Personalized based on this facility's data
Key Review Excerpts
“To my utter shock they called my again on December 8th to tell me it happened again!! This time they gave him an overdose of his medication. I am heartbroken and sadden by managements lack of immediate response.”
“He had eloped from this facility two times within his 3 months of being there, come to find out he was not the first or the last person that did this.”
“The spirit of joy and generosity that the personnel at Maiden Park bring to their roles creates this wonderfully compassionate community where residents thrive.”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
17 violations from 14 inspections
Nov 26, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Sep 24, 2025Complaint
Admission standards
Aug 18, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Aug 5, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Jul 31, 2025Complaint
Resident protections
Admission and retention standards.
Feb 4, 2025Complaint
Admission and retention standards.
Medication management.
Environmental standards
Admission standards
Food service
Dec 27, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Oct 24, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Rochester Operating Company, LLC
for profit
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
113 reviews from families & visitors
Official Website
Visit watermarkcommunities.com
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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