Springfield Rehabilitation and Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 488 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (15 vs median 8.0)
Bottom 25% in PA · Meets national RN staffing standard · Worst in MARQUIS HEALTH SERVICES chain · $20,010 in fines
What this means for your family
This facility is highly recommended for short-term physical therapy, where the staff is consistently praised for their expertise and dedication. However, families of residents requiring high-level medical care or assistance with daily living should exercise extreme caution, as multiple reports of neglect, slow response times, and hygiene issues have been documented. We strongly recommend visiting during off-hours and weekends to observe the actual level of care provided.
Google Reviews
Google Reviews
488 reviews on Google“Springfield Rehabilitation and Healthcare Center receives high praise for its physical and occupational therapy departments, with many residents reporting successful recovery outcomes and personalized care. However, the facility faces serious, recurring allegations of neglect, including slow response times for basic assistance, poor hygiene, and inadequate communication regarding medical care. Families should be aware of a stark divide between the positive experiences of short-term rehab patients and the critical concerns raised by families of long-term or high-acuity residents.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective and dedicated physical therapy team
- Clean, newly renovated facility environment
- Attentive and supportive concierge and admissions staff
- Strong communication from specific nursing and therapy leads
Concerns
- Neglect and slow response times for basic needs like toileting and feeding (mentioned by 7 reviewers)
- Poor hygiene and cleanliness in patient rooms and bathrooms (mentioned by 4 reviewers)
- Inadequate medical oversight and communication during emergencies (mentioned by 5 reviewers)
- Unprofessional or rude behavior from specific nursing assistants (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 212 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the physical therapy team is highly regarded here; how do you ensure that same level of dedication and attentiveness carries over to the daily nursing care and assistance with basic needs like toileting and feeding?
- 2Given the recent focus on facility renovations, what is your current protocol for maintaining consistent hygiene and cleanliness standards within individual patient rooms and bathrooms?
- 3With 15 recent state violations, what specific steps is the leadership team taking to improve oversight and ensure that all staff members provide respectful, professional care to every resident?
- 4Could you walk me through your communication process during a medical emergency, and how you ensure families are kept informed and involved when urgent health changes occur?
- 5I see you occasionally respond to feedback online; how do you use that input to address concerns regarding medication management and overall communication with families?
- 6What kind of daily social activities or engagement programs do you have in place to ensure residents feel active and supported outside of their scheduled therapy sessions?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team here is amazing, they pushed me in every session to ensure I achieve my goals. Sam and Sean were my primary therapists and they were both amazing.”
“The in room bathroom, NOT CLEANED from Saturday to Wednesday. The soap dispenser did not work and the sink was clogged. Ask numerous times if they could fix it and it never happened.”
“My mom was here for 2 weeks in June 2025. The care was horrendous. She needed help eating and repeatedly asked somebody to cut her food and to sit her up so she can eat. They refused.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
10
measures
2
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents with pressure sores (bedsores)
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of repeated deficiencies, with over half triggered by family complaints about safety hazards, medication errors, and infection control problems. The most frequent issues involve accident prevention and safety supervision, infection control programs, and care planning, with safety violations appearing across multiple recent surveys. While the facility corrects most violations when cited, the high volume of complaint-driven inspections suggests ongoing quality concerns that families should carefully consider before placement.
Mar 3, 2026Complaint1
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Jan 28, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 28, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Apr 17, 2025Complaint1
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Mar 27, 2025Routine8
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Mar 27, 2025Complaint4
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Federal Penalties
Fine
Aug 19, 2024
$12,844
Fine
Jun 3, 2024
$7,166
Ownership & Operations
Who Operates This Facility
Springfield Rehabilitation and Healthcare Center
for profit
Chain Affiliation
Marquis Health Services
88 facilities nationwide
Chain avg rating: 3.0/5 · Rank 73 of 80 (Worst)
Ownership & Management
Owners
Quinto Delta LLC
Owner · Organization
Tryko Delta Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
488 reviews from families & visitors
Official Website
Visit springfieldrehabhc.com
Medicare data downloads
Original nursing home datasets
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