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Public Google reviewers rate this highly and often mention clean and well-maintained facility. Schedule a visit to confirm the fit.
based on 172 Google reviews
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Public Google reviewers rate Springfield Crossings highly. Reviewers highlight: clean and well-maintained facility, friendly and attentive staff. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Springfield Crossings is frequently praised for its clean, well-maintained environment and a staff that many find friendly and attentive. However, there are serious allegations regarding neglect during overnight shifts and slow response times to call bells. Families should weigh the high praise for the facility's atmosphere against documented concerns regarding staffing levels and care consistency.
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Key Review Excerpts
“She has a lovely room overlooking the courtyard that is filled with trees and birds. She likes the food and has met some very nice people. I like how clean it is and that every staff member is friendly and seems to like where they work.”
“I’ve had family members in many facilities. This is one of the most caring and informative staffs that I have encountered. I’ve had family here on four occasions and, while there were bumps along the way, management and staff always work professionally and diligently to resolve concerns.”
“While the facility is nice and clean, it is severely understaffed. It can take hours for them to respond to the call button. Some staff members are friendly but most are stressed and not helpful at all.”
Source: PA State Licensing Agency
Key Findings
Between 2020 and 2025, Springfield Crossings underwent 13 inspections, resulting in 4 clean reports and 19 recorded violations. The findings primarily involve administrative and documentation issues, such as incomplete resident contracts, missing signatures for resident rights, and failures to follow specific reporting protocols.
Emergency telephone numbers for the nearest hospital and fire department were not posted in newly constructed rooms 11 and 12.
A resident experienced unauthorized debit card charges at various locations, indicating potential financial exploitation.
A resident reported that cash was missing from their wallet after a period of time while they were waiting for a visitor.
A resident reported missing cash from a drawer and noted that their room door does not lock correctly, causing safety concerns.
A resident's most recent medical evaluation was not completed at least annually as required.
The resident assessment did not indicate the degree of understanding for directions and short-term memory, and the assessor's title was missing.
The first aid kit in the 3rd floor medication room did not include disposable gloves.
The bathroom in room 1 had no method of hand drying available.
Staff person A did not receive training in emergency preparedness procedures and crisis response during 2022.
Direct care staff person A did not receive training in meeting resident needs as described in preadmission screening and support plans during 2022.
No deficiencies are reported in this inspection record.
No deficiencies are reported in this inspection record.
Resident-home contracts for two residents were not signed by the residents, and one was signed by a POA without documented authority to sign binding contracts.
Black mold was discovered along the baseboard of resident room 115 and under the wallpaper in the second floor nursing office.
Springfield Pch LLC
for profit
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