Spring Valley Health & Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 121 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (22 vs median 10)
- High staff turnover (55%)
Below average in MO · Critically understaffed (RN)
What this means for your family
While the facility's physical and occupational therapy departments are frequently praised for their effectiveness, the facility has a long-standing pattern of severe understaffing and neglect in long-term care. If you choose this facility, it is critical that you or a family member visit frequently to ensure basic needs like hygiene, call-light response, and medication administration are met.
Google Reviews
Google Reviews
121 reviews on Google“Spring Valley Health & Rehabilitation Center receives highly polarized feedback, with many families reporting severe neglect, poor hygiene, and chronic understaffing. While some patients praise the physical and occupational therapy departments for their effectiveness, these positive experiences are frequently overshadowed by reports of unanswered call lights, cold or inedible food, and a lack of basic care for long-term residents.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Clean, modern, and well-decorated facility
- Friendly and helpful individual staff members
Concerns
- Chronic understaffing leading to long wait times for call lights (mentioned by 18 reviewers)
- Poor hygiene and lack of room cleanliness (mentioned by 12 reviewers)
- Poor quality, cold, or inconsistent food service (mentioned by 9 reviewers)
- Poor communication and lack of responsiveness from management (mentioned by 6 reviewers)
- Inconsistent or negligent medication management (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 106 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that the facility has a modern and well-decorated interior; how do you maintain that level of cleanliness and hygiene in the residents' private rooms on a daily basis?
- 2Given that you have a large capacity of 194 residents, what is your specific process for ensuring that call lights are answered promptly and that residents receive timely assistance?
- 3I see that you are active in responding to feedback online; how does that commitment to communication translate to keeping families updated on their loved one's care plan and health status?
- 4Many families value high-quality nutrition; could you walk me through how you ensure meals are served at the proper temperature and meet the dietary preferences of your residents?
- 5With the current staffing levels, what protocols do you have in place to ensure that medication management remains accurate and consistent for every resident?
- 6What kind of daily social or therapeutic activities are currently being prioritized to keep residents engaged and active within the community?
Personalized based on this facility's data
Key Review Excerpts
“The staff were the absolute best, Rehab included Physical therapy, occupational therapy and spee h therapy. I cannot stress enough how wonderful everyone was, I had the best treatment from all of the staff.”
“My dad was at Spring Valley for therapy that concluded with hospice services and they treated him wonderfully... I cannot say enough good things about the therapy that he received.”
“My sister is here now. We want her out. No call light answered after hour and a half. Took us over 20 minutes for someone to answer the phone line.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Spring Valley Health & Rehabilitation Center has substantial ongoing concerns with families filing 30 complaints triggering federal investigations across 88 total deficiencies. The most persistent problems involve medication management (including significant medication errors), care quality issues (wound care, nutrition, feeding tubes), and abuse reporting failures. While the facility corrects violations when cited, the recurring nature of medication errors, care deficiencies, and safety violations across multiple recent surveys suggests systemic issues that families should carefully consider before placement.
Feb 4, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 21, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Aug 25, 2025Routine14
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Meet other general requirements that are deficient.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 25, 2025Complaint14
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Environmental Deficiencies
Keep all essential equipment working safely.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Mar 14, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Feb 14, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Federal Penalties
Payment Denial
Dec 13, 2024
2-day denial
Ownership & Operations
Who Operates This Facility
Spring Valley Health & Rehabilitation Center
for profit
Chain Affiliation
Mgm Healthcare
32 facilities nationwide
Chain avg rating: 2.2/5 · Rank 18 of 30
Ownership & Management
Owners
Florissant Springfield Holdings, LLC
Owner · Organization
Springfield Florissant Resources, LLC
Owner (parent company) · Organization
Springflo Investments, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
121 reviews from families & visitors
Official Website
Visit mgmhealthcare.com
Medicare data downloads
Original nursing home datasets
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