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Nursing HomeMedicaid

Birch Pointe Health and Rehabilitation

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

3705 S Jefferson Ave, Springfield, MO 65807120 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.1/5

based on 90 Google reviews

5
4
3
2
1
Birch Pointe Health and Rehabilitation Nursing Home in Springfield, MO — Street View
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What this means for your family

While Birch Pointe offers a modern environment and an excellent rehabilitation therapy team, the facility struggles with significant nursing and administrative consistency. Families should be prepared to be highly involved in their loved one's daily care, specifically regarding medication management and call light response times, as these are the most frequently cited points of failure.

Google Reviews

Google Reviews

90 reviews on Google
Birch Pointe Health and Rehabilitation is a modern, visually appealing facility that receives consistent praise for its physical therapy department and specific staff members who go above and beyond. However, it faces severe and recurring criticism regarding understaffing, slow response times to call lights, poor communication, and inconsistent nursing care that has led to serious health concerns for some residents.

Quality Themes

Tap a score for details
Food3.0Staff4.0Clean9.0Activities6.0Meds2.0MemoryN/AComms2.0Value3.0

Strengths

  • Highly effective physical and occupational therapy teams
  • Modern, clean, and well-maintained building
  • Compassionate, dedicated individual staff members
  • Comfortable, private room accommodations

Concerns

  • Chronic understaffing leading to neglect and slow call light response (mentioned by 14 reviewers)
  • Poor communication and lack of responsiveness from administration (mentioned by 8 reviewers)
  • Medication errors and lack of knowledge regarding patient diets/needs (mentioned by 6 reviewers)
  • Rude or unprofessional behavior by nursing/CNA staff (mentioned by 7 reviewers)
  • Billing issues and aggressive discharge practices (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'18(4)'20(5)'22(8)'24(16)'26(6)

Distribution · 93 analyzed

5
45
4
3
3
2
2
5
1
38

How They Respond to Reviews

60%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given that physical and occupational therapy are noted as strong points here, how do you integrate these therapy goals into the daily routine for residents who are not in active sessions?
  • 2I noticed the facility has a 2-star staffing rating; could you explain how you manage call light response times and ensure residents receive timely assistance during peak hours?
  • 3Communication is very important to our family; what is the standard process for updating families on changes in a loved one's health or medication adjustments?
  • 4I see that you actively respond to feedback online; how does that input from families influence the way you train staff or improve daily operations?
  • 5Can you walk me through the protocol for ensuring that specific dietary needs and medication schedules are strictly followed for residents with complex health conditions?
  • 6What kind of social activities or community engagement opportunities are available for residents to enjoy outside of their private rooms?

Personalized based on this facility's data


Key Review Excerpts

The building is beautiful, the therapy department is amazing, but the cna staff was terrible! She was basically non weight bearing on her broken leg, but the cna's would let her transfer without help while just watching.

Short-term rehab family member · 2019★★☆☆☆

My dad entered into Birchpointe in December he never had any water in his room at all. I brought it to their attention several times and nothing. He survived many health issues in his life to die after 6 months upon entering here.

Long-term resident's family · 2022☆☆☆☆

The therapists are caring and truly interested in helping their patients regain their strength.

Rehab patient family member · 2020★★★★★
Source: 90 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.56hrs
75%
Registered nurses for medical care
Total Nursing
3.32hrs
81%
All nurses + aides combined
Staff Turnover
63%
Lower is better (< 30% = good)
RN Turnover
60%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

12

measures

Worse Than Avg

2

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
MO
16.7%
Greene
12.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.7%
Better than Avg
Here
99.7%
US
93.4%
MO
84.4%
Greene
87.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility8.2%
Better than Avg
Here
8.2%
US
15.3%
MO
18.9%
Greene
15.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility9.3%
Better than Avg
Here
9.3%
US
14.4%
MO
19.1%
Greene
14.2%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
MO
90.9%
Greene
95.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility16.0%
Mixed vs Avgs
Here
16.0%
US
15.5%
MO
23.6%
Greene
17.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility30.7%
Worse than Avg
Here
30.7%
US
79.8%
MO
63.5%
Greene
73.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
MO
65.9%
Greene
76.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
1.6%
MO
2.2%
Greene
2.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
Near state avg (12.0)
7 complaint-triggered

Families have filed complaints triggering 7 deficiencies, including serious concerns about abuse/neglect reporting and resident treatment. The facility shows recurring problems with medication management, infection control, and basic care assistance across multiple surveys from 2021 to 2025. While all deficiencies have reported correction dates, the pattern of repeated violations in core care areas suggests ongoing operational challenges that merit careful consideration.

Feb 13, 2025Routine
10
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0561Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Aug 22, 2024Complaint
1
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Jul 12, 2024Complaint
1
0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Dec 1, 2023Routine
6
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0678Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Dec 1, 2023Complaint
2
0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Aug 1, 2023Complaint
3
0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0776Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Birch Pointe Health and Rehabilitation

Organization Type

for profit

Chain Affiliation

Chain Name

Anthony & Bryan Adams

Chain Size

38 facilities nationwide

Chain avg rating: 3.8/5 · Rank 31 of 37

Ownership & Management

Key personnel

Dvorak, NoraManaging Control - Governing BodyLowe, ClintonManaging Control - Governing BodyScroggins, JesseManaging Control - Governing BodyDvorak, NoraOfficer / DirectorAdams, AnthonyOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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