Birch Pointe Health and Rehabilitation
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 90 Google reviews

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What this means for your family
While Birch Pointe offers a modern environment and an excellent rehabilitation therapy team, the facility struggles with significant nursing and administrative consistency. Families should be prepared to be highly involved in their loved one's daily care, specifically regarding medication management and call light response times, as these are the most frequently cited points of failure.
Google Reviews
Google Reviews
90 reviews on Google“Birch Pointe Health and Rehabilitation is a modern, visually appealing facility that receives consistent praise for its physical therapy department and specific staff members who go above and beyond. However, it faces severe and recurring criticism regarding understaffing, slow response times to call lights, poor communication, and inconsistent nursing care that has led to serious health concerns for some residents.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Modern, clean, and well-maintained building
- Compassionate, dedicated individual staff members
- Comfortable, private room accommodations
Concerns
- Chronic understaffing leading to neglect and slow call light response (mentioned by 14 reviewers)
- Poor communication and lack of responsiveness from administration (mentioned by 8 reviewers)
- Medication errors and lack of knowledge regarding patient diets/needs (mentioned by 6 reviewers)
- Rude or unprofessional behavior by nursing/CNA staff (mentioned by 7 reviewers)
- Billing issues and aggressive discharge practices (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 93 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that physical and occupational therapy are noted as strong points here, how do you integrate these therapy goals into the daily routine for residents who are not in active sessions?
- 2I noticed the facility has a 2-star staffing rating; could you explain how you manage call light response times and ensure residents receive timely assistance during peak hours?
- 3Communication is very important to our family; what is the standard process for updating families on changes in a loved one's health or medication adjustments?
- 4I see that you actively respond to feedback online; how does that input from families influence the way you train staff or improve daily operations?
- 5Can you walk me through the protocol for ensuring that specific dietary needs and medication schedules are strictly followed for residents with complex health conditions?
- 6What kind of social activities or community engagement opportunities are available for residents to enjoy outside of their private rooms?
Personalized based on this facility's data
Key Review Excerpts
“The building is beautiful, the therapy department is amazing, but the cna staff was terrible! She was basically non weight bearing on her broken leg, but the cna's would let her transfer without help while just watching.”
“My dad entered into Birchpointe in December he never had any water in his room at all. I brought it to their attention several times and nothing. He survived many health issues in his life to die after 6 months upon entering here.”
“The therapists are caring and truly interested in helping their patients regain their strength.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering 7 deficiencies, including serious concerns about abuse/neglect reporting and resident treatment. The facility shows recurring problems with medication management, infection control, and basic care assistance across multiple surveys from 2021 to 2025. While all deficiencies have reported correction dates, the pattern of repeated violations in core care areas suggests ongoing operational challenges that merit careful consideration.
Feb 13, 2025Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Aug 22, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 12, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Dec 1, 2023Routine6
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Dec 1, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Aug 1, 2023Complaint3
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Administration Deficiencies
Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
Ownership & Operations
Who Operates This Facility
Birch Pointe Health and Rehabilitation
for profit
Chain Affiliation
Anthony & Bryan Adams
38 facilities nationwide
Chain avg rating: 3.8/5 · Rank 31 of 37
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
90 reviews from families & visitors
Official Website
Visit birchpointehealth.com
Medicare data downloads
Original nursing home datasets
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