Maples Health and Rehabilitation, the
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 74 Google reviews

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What this means for your family
The Maples is highly regarded for its physical therapy department and clean, modern environment, making it a strong candidate for short-term rehab. However, families should be aware of consistent reports regarding slow call-light response times and poor food quality. We strongly recommend visiting during off-hours or weekends to observe staffing levels firsthand and asking management specifically how they handle dietary needs and call-light response protocols.
Google Reviews
Google Reviews
74 reviews on Google“The Maples Health and Rehabilitation receives highly polarized feedback, with many families praising the facility's cleanliness, modern aesthetic, and effective physical therapy team. However, significant concerns regarding chronic understaffing, slow response times for call lights, and poor food quality are frequently cited by residents and their families. While some visitors report a warm and professional environment, others describe instances of neglect and unprofessional conduct that suggest inconsistent care standards.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean, modern, and well-maintained facility
- Welcoming and aesthetically pleasing environment
- Professional and compassionate individual staff members
Concerns
- Chronic understaffing leading to slow response times (mentioned by 6 reviewers)
- Poor food quality, lack of variety, and cold meals (mentioned by 6 reviewers)
- Allegations of neglect or rough treatment by staff (mentioned by 4 reviewers)
- Inconsistent communication and unprofessional management (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 67 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the therapy department is highly regarded here; how do you integrate those physical and occupational therapy sessions into a resident's daily routine?
- 2Given the feedback regarding meal quality and temperature, what steps are you taking to improve the dining experience and ensure residents receive hot, nutritious meals?
- 3With staffing levels being a common concern in the industry, how do you ensure that call lights are answered promptly and that residents receive consistent, attentive care throughout the day and night?
- 4I see that communication is a priority for your team; what is the best way for families to stay updated on their loved one's health status and daily well-being?
- 5Could you walk me through your protocol for medication management and how you ensure accuracy and timeliness for residents with complex health needs?
- 6I noticed your team engages with online feedback; how do you use that input to address concerns and improve the quality of life for your residents?
Personalized based on this facility's data
Key Review Excerpts
“The therapists are great and so helpful and understanding. The lady that gives you he showers is amazing. The food is very good if you are on a regular diet.”
“The facility itself is top notch but what makes this place great is all of the people who work there. Both of my parents are there and are treated with dignity, love and respect.”
“The bedside buzzer was a problem…I had to wait (my longest wait for a response was 1 hour 45 minutes) the aides did their best but they seemed understaffed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 32 deficiencies across 6 surveys, with families filing 3 complaint-triggered reports about care quality and resident protection issues. The most recurring problems involve patient care and treatment, fire safety systems, and food service operations. While all deficiencies show correction dates, ongoing issues persist across multiple surveys, suggesting systemic challenges that families should carefully evaluate during visits.
Mar 7, 2025Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Dec 18, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Oct 4, 2024Complaint1
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Feb 5, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jun 23, 2023Routine11
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Feb 19, 2020Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Maples Health and Rehabilitation, the
for profit
Chain Affiliation
Anthony & Bryan Adams
38 facilities nationwide
Chain avg rating: 3.8/5 · Rank 23 of 37
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
74 reviews from families & visitors
Official Website
Visit themapleshealthandrehabilitation.com
Medicare data downloads
Original nursing home datasets
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