See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid

Maples Health and Rehabilitation, the

Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.

610 West Sunset Street, Springfield, MO 65807120 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 74 Google reviews

5
4
3
2
1
Maples Health and Rehabilitation, the Nursing Home in Springfield, MO — Street View
Street View

Watch Maples Health and Rehabilitation, the

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

The Maples is highly regarded for its physical therapy department and clean, modern environment, making it a strong candidate for short-term rehab. However, families should be aware of consistent reports regarding slow call-light response times and poor food quality. We strongly recommend visiting during off-hours or weekends to observe staffing levels firsthand and asking management specifically how they handle dietary needs and call-light response protocols.

Google Reviews

Google Reviews

74 reviews on Google
The Maples Health and Rehabilitation receives highly polarized feedback, with many families praising the facility's cleanliness, modern aesthetic, and effective physical therapy team. However, significant concerns regarding chronic understaffing, slow response times for call lights, and poor food quality are frequently cited by residents and their families. While some visitors report a warm and professional environment, others describe instances of neglect and unprofessional conduct that suggest inconsistent care standards.

Quality Themes

Tap a score for details
Food2.0Staff6.0Clean8.0ActivitiesN/AMeds3.0MemoryN/AComms4.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy
  • Clean, modern, and well-maintained facility
  • Welcoming and aesthetically pleasing environment
  • Professional and compassionate individual staff members

Concerns

  • Chronic understaffing leading to slow response times (mentioned by 6 reviewers)
  • Poor food quality, lack of variety, and cold meals (mentioned by 6 reviewers)
  • Allegations of neglect or rough treatment by staff (mentioned by 4 reviewers)
  • Inconsistent communication and unprofessional management (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'12(1)'17(5)'19(3)'21(1)'23(15)'25(6)'26(6)

Distribution · 67 analyzed

5
43
4
3
3
0
2
7
1
14
12 reviews posted between Nov 21, 2024Nov 22, 2024 · 12 were 5-star

How They Respond to Reviews

17%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1I noticed the therapy department is highly regarded here; how do you integrate those physical and occupational therapy sessions into a resident's daily routine?
  • 2Given the feedback regarding meal quality and temperature, what steps are you taking to improve the dining experience and ensure residents receive hot, nutritious meals?
  • 3With staffing levels being a common concern in the industry, how do you ensure that call lights are answered promptly and that residents receive consistent, attentive care throughout the day and night?
  • 4I see that communication is a priority for your team; what is the best way for families to stay updated on their loved one's health status and daily well-being?
  • 5Could you walk me through your protocol for medication management and how you ensure accuracy and timeliness for residents with complex health needs?
  • 6I noticed your team engages with online feedback; how do you use that input to address concerns and improve the quality of life for your residents?

Personalized based on this facility's data


Key Review Excerpts

The therapists are great and so helpful and understanding. The lady that gives you he showers is amazing. The food is very good if you are on a regular diet.

Rehab patient · 2019☆☆☆☆

The facility itself is top notch but what makes this place great is all of the people who work there. Both of my parents are there and are treated with dignity, love and respect.

Family member · 2022★★★★★

The bedside buzzer was a problem…I had to wait (my longest wait for a response was 1 hour 45 minutes) the aides did their best but they seemed understaffed.

Rehab patient · 2023★★★★
Source: 74 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.55hrs
73%
Registered nurses for medical care
Total Nursing
3.79hrs
92%
All nurses + aides combined
Staff Turnover
49%
Lower is better (< 30% = good)
RN Turnover
18%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

14

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
15.5%
MO
23.6%
Greene
17.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
MO
16.7%
Greene
12.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
MO
84.4%
Greene
87.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility4.4%
Better than Avg
Here
4.4%
US
19.4%
MO
17.9%
Greene
18.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility6.6%
Better than Avg
Here
6.6%
US
15.3%
MO
18.9%
Greene
15.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility7.5%
Better than Avg
Here
7.5%
US
14.4%
MO
19.1%
Greene
14.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.7%
Better than Avg
Here
99.7%
US
81.8%
MO
65.9%
Greene
76.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility81.0%
Better than Avg
Here
81.0%
US
79.8%
MO
63.5%
Greene
72.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
MO
2.2%
Greene
2.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
Near state avg (12.0)
3 complaint-triggered

This facility has 32 deficiencies across 6 surveys, with families filing 3 complaint-triggered reports about care quality and resident protection issues. The most recurring problems involve patient care and treatment, fire safety systems, and food service operations. While all deficiencies show correction dates, ongoing issues persist across multiple surveys, suggesting systemic challenges that families should carefully evaluate during visits.

Mar 7, 2025Routine
12
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0341Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0692Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0678Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Dec 18, 2024Complaint
1
0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

Oct 4, 2024Complaint
1
0806Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

Feb 5, 2024Complaint
1
0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Jun 23, 2023Routine
11
0697Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0801Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0325Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0607Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

Feb 19, 2020Routine
6
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Maples Health and Rehabilitation, the

Organization Type

for profit

Chain Affiliation

Chain Name

Anthony & Bryan Adams

Chain Size

38 facilities nationwide

Chain avg rating: 3.8/5 · Rank 23 of 37

Ownership & Management

Key personnel

Pharmacy Consults, LLCAdp of the SnfReliance Health Care, INC.Adp of the SnfAdams, AnthonyAdp of the SnfAdams, BryanAdp of the SnfDvorak, NoraAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Nearby Alternatives

Call