Springfield Villa
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 44 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (22 vs median 10)
- High staff turnover (71%)
- High RN turnover (56%)
Bottom 25% in MO · Critically understaffed (RN) · Very high staff turnover · Worst in JAMES & JUDY LINCOLN chain · No penalties on record
What this means for your family
While some families report positive end-of-life care, the recurring, severe reports of medical neglect, hygiene failures, and lack of communication are deeply concerning. If you consider this facility, you must conduct an unannounced visit, speak directly with the nursing director about their emergency notification protocols, and monitor your loved one's daily care closely.
Google Reviews
Google Reviews
44 reviews on Google“Springfield Villa receives highly polarized feedback, with some families praising the compassionate end-of-life care and therapy teams, while many others report severe neglect and communication failures. Recurring complaints highlight chronic understaffing, poor hygiene, and a lack of timely notification regarding medical emergencies. Families should be aware that experiences appear to vary significantly depending on the specific unit and staff on duty.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate end-of-life and palliative care
- Effective physical therapy services
- Some long-term staff members provide dedicated support
Concerns
- Chronic understaffing leading to neglect (mentioned by 9 reviewers)
- Failure to notify family of medical emergencies (mentioned by 5 reviewers)
- Poor hygiene and lack of basic personal care (mentioned by 5 reviewers)
- Unprofessional or rude staff behavior (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 45 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the compassion shown during end-of-life and palliative care; how does your team approach providing that emotional support to families?
- 2With the focus on physical therapy being a strength here, could you tell us more about how the therapy sessions are integrated into a resident's weekly routine?
- 3What specific protocols do you have in place to ensure family members are notified immediately if a medical emergency occurs with a resident?
- 4How does the care team manage daily personal hygiene and grooming to ensure every resident feels clean and well-cared for?
- 5Could you describe what a typical day of social activities and dining looks like for the residents here?
- 6How do you ensure consistent communication between the nursing staff and family members regarding changes in a resident's medication or health status?
Personalized based on this facility's data
Key Review Excerpts
“The most heartbreaking time in my life was made a lot easier by the care he received here. Everyone from the aides, nurses, to front office did a wonderfu”
“My mother has been living at the Springfield Villa for the last 4 months in the memory care unit. She is happier than she has been in years. The staff in her unit seem to care very much for the residents living there, and they take good care of them.”
“The therapists Amy n Ashley were alot of fun and helped me to be able to walk again without any device or help. The food was always delicious and tasty.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
7
measures
5
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Springfield Villa shows concerning patterns with 20 complaint-triggered deficiencies, indicating families have repeatedly reported problems. Recurring issues include accident prevention and safety, family notification of incidents, and medication management. The facility has struggled with providing proper treatment according to care plans and maintaining basic pharmacy services. Recent complaints in 2025 show some deficiencies remain uncorrected, suggesting ongoing problems with fundamental care standards.
Feb 2, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Dec 11, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 4, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 10, 2025Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jun 5, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 28, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Federal Penalties
Fine
Dec 11, 2025
$69,595
Ownership & Operations
Who Operates This Facility
Springfield Villa
for profit
Chain Affiliation
James & Judy Lincoln
56 facilities nationwide
Chain avg rating: 2.5/5 · Rank 41 of 56 (Worst)
Ownership & Management
Owners
Lincoln, James
Owner
Lincoln, Judy
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
44 reviews from families & visitors
Official Website
Visit springfieldvilla.com
Medicare data downloads
Original nursing home datasets
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