Springfield Rehabilitation & Health Care Center
Strong Medicare quality ratings; families often praise exceptional physical therapy and rehab team. Still worth an in-person visit.
based on 61 Google reviews
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What this means for your family
This facility offers an excellent physical therapy program and many wonderful aides, making it a strong candidate for short-term rehabilitation. However, families must be extremely vigilant regarding hygiene care and staffing levels, as multiple reports indicate residents are sometimes left in soiled linens for extended periods due to shortages.
Google Reviews
Google Reviews
61 reviews on Google“Families seeking rehabilitation services will find a highly-regarded physical therapy team and many compassionate aides and social workers. However, there are serious, recurring reports of inadequate hygiene care, delayed responses to call lights, and significant staffing shortages that impact patient dignity.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical therapy and rehab team
- Compassionate and skilled nursing aides
- Clean and well-maintained facility
- Strong social work and advocacy
Concerns
- Staffing shortages leading to delayed care (mentioned by 4 reviewers)
- Neglect regarding hygiene and incontinence care (mentioned by 3 reviewers)
- Unresponsive staff to call lights/emergencies (mentioned by 2 reviewers)
- Rude or unprofessional nursing/administration behavior (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 64 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your physical therapy and rehab team; could you tell us more about how they work with residents to regain their independence?
- 2How do you ensure that call lights are answered promptly, especially during busy shifts or overnight?
- 3What specific protocols do you have in place to ensure medication management is handled accurately and consistently every day?
- 4How does the nursing staff approach daily personal care, such as hygiene and incontinence needs, to ensure every resident feels dignified and comfortable?
- 5Could you describe the social activities and daily programs available to help residents stay engaged and connected with one another?
- 6How does the administration handle communication with families to ensure we are always updated on our loved one's well-being?
Personalized based on this facility's data
Key Review Excerpts
“The Therapy is great, an extremely friendly. The C.A's are all amazing. I was treated with respect & dignity.”
“The PT dept is great . The social worker Emily is not good . They are short staffed even though Troy director says they are not .staff will tell you they are :( 45 mins of setting in urine or poop :( not fun very humiliating for any age.”
“From the beginning, the therapy team made a point to keep our family in the loop, meeting in person with my dad & sister with me on conference calls so I could stay updated from out of state.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Springfield Rehabilitation & Health Care Center shows concerning patterns with families filing complaints about pain management, respiratory care, pressure ulcer care, and infection control. The facility has struggled most with resident rights protections, medication management, and overall care quality across multiple surveys. While all deficiencies show correction dates, the recurring issues in core care areas and six complaint-triggered reports suggest ongoing challenges families should carefully evaluate.
Jun 17, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Oct 24, 2024Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
May 10, 2024Routine23
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nov 14, 2023Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 31, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jul 12, 2023Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Ownership & Operations
Who Operates This Facility
Springfield Rehabilitation & Health Care Center
for profit
Chain Affiliation
National Healthcare Corporation
69 facilities nationwide
Chain avg rating: 3.9/5 · Rank 43 of 65
Ownership & Management
Owners
Nhc/delaware INC
Owner · Organization
Morgan Stanley Institutional Advisors LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
61 reviews from families & visitors
Official Website
Visit nhccare.com
Medicare data downloads
Original nursing home datasets
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