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Nursing HomeMedicaid Investigative

Oak Haven Rehab and Nursing Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

919 Old Winter Haven Rd, Auburndale, FL 33823120 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 279 Google reviews

5
4
3
2
1
Oak Haven Rehab and Nursing Center Nursing Home in Auburndale, FL — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (13 vs median 6.0)

Bottom 25% in FL · Below recommended RN staffing · Worst in ASTON HEALTH chain · $12,051 in fines

Source: Medicare data

What this means for your family

Oak Haven has a dedicated administrative and therapy team that many families find helpful, but the facility suffers from inconsistent staffing, particularly regarding call-light response times. When touring, we strongly recommend asking for a specific plan on how they manage call lights during evening and weekend shifts, and verifying their protocol for communicating medical changes to family members.

Google Reviews

Google Reviews

279 reviews on Google
Oak Haven Rehab and Nursing Center receives highly polarized feedback, with many families praising the compassionate, friendly staff and clean environment, while others report severe neglect and communication failures. While some families highlight life-changing rehab outcomes and attentive care, a recurring pattern of delayed call-light responses and poor hygiene management remains a significant concern for others. Prospective families should be aware that experiences appear to vary greatly depending on the specific unit or shift.

Quality Themes

Tap a score for details
Food7.0Staff6.0Clean7.0Activities6.0Meds3.0Memory4.0Comms4.0ValueN/A

Strengths

  • Warm, attentive nursing and administrative staff
  • Clean and well-maintained facility environment
  • Effective rehabilitation therapy programs
  • Welcoming atmosphere for visitors

Concerns

  • Significant delays in responding to call lights (mentioned by 7 reviewers)
  • Poor hygiene and lack of timely assistance with toileting (mentioned by 6 reviewers)
  • Difficulty reaching staff via phone or unresponsive front desk (mentioned by 4 reviewers)
  • Outdated facility infrastructure and maintenance issues (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

2343.72021(3)4.12022(22)4.22023(37)4.42024(46)4.22025(61)4.22026(46)

Distribution · 215 analyzed

5
145
4
32
3
7
2
5
1
26

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that communication loop to improve the daily experience for residents?
  • 2Given the current staffing levels, what is your protocol for ensuring call lights are answered promptly, especially during evening or weekend shifts?
  • 3Could you walk me through the support process for residents who need timely assistance with hygiene and toileting throughout the day?
  • 4I see the facility has undergone some maintenance recently; what is your current plan for addressing infrastructure updates to ensure a comfortable living environment?
  • 5With your focus on rehabilitation, how do you coordinate medication management and medical oversight to ensure residents stay on track with their recovery goals?
  • 6What kind of daily activities or social engagement programs are available to help residents feel connected and active within the community?

Personalized based on this facility's data


Key Review Excerpts

The administrator, Kacey M. has really gone out of her way to make both of us feel as comfortable as possible. I would highly recommend Oak Haven.

Long-term resident's family · 2024★★★★★

I’d rather have caring and loving staff than a wonderful facility with inattentive staff.

Long-term resident's family · 2025★★★★★

My father called for help because he had to use the bathroom. Over 30 minutes later tried to get up and go himself. Didn't make it.

Rehab patient's family · 2025☆☆☆☆
Source: 279 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.53hrs
70%
Registered nurses for medical care
Total Nursing
3.49hrs
85%
All nurses + aides combined
Staff Turnover
41%
Lower is better (< 30% = good)
RN Turnover
52%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

12

measures

Worse Than Avg

2

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
FL
4.1%
Polk
3.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility5.4%
Better than Avg
Here
5.4%
US
15.4%
FL
8.7%
Polk
11.3%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility17.8%
Worse than Avg
Here
17.8%
US
15.3%
FL
10.6%
Polk
16.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
FL
98.1%
Polk
96.6%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
FL
99.2%
Polk
96.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility15.8%
Mixed vs Avgs
Here
15.8%
US
19.4%
FL
11.5%
Polk
20.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility98.6%
Better than Avg
Here
98.6%
US
79.7%
FL
94.7%
Polk
82.9%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.9%
Better than Avg
Here
98.9%
US
81.8%
FL
94.8%
Polk
90.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.2%
Better than Avg
Here
0.2%
US
1.6%
FL
1.5%
Polk
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

13deficiencies
3penalties
Well above state avg (7.3)
1 complaint-triggered
$12,051 in fines

Oak Haven has shown persistent problems with care planning and medication management across multiple surveys, indicating ongoing challenges in core care areas. The facility has deficiencies in resident assessment, medical record keeping, and medication safety that have recurred from 2021 through 2024, though all violations were reportedly corrected. Families have filed complaints that triggered at least one inspection regarding medical records protection, suggesting real-world concerns about privacy and documentation practices.

Jul 28, 2025Complaint
1
0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jul 18, 2024Routine
12
0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0698Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

May 26, 2022Routine
11
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0925Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Sep 23, 2021Routine
7
0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Federal Penalties

Fine

Jul 18, 2024

$4,017

Fine

Jul 18, 2024

$4,017

Fine

Jul 18, 2024

$4,017

Ownership & Operations

Who Operates This Facility

Owner / Operator

Oak Haven Rehab and Nursing Center

Organization Type

for profit

Chain Affiliation

Chain Name

Aston Health

Chain Size

38 facilities nationwide

Chain avg rating: 2.5/5 · Rank 30 of 30 (Worst)

Ownership & Management

Owners

Ao Care Holdings, LLC

Owner · Organization

100%

Key personnel

Carmona, MariaManaging Control - Governing BodyLawrence, JonniqueManaging Control - Governing BodyThacker, TriciaOfficer / DirectorCarlucci, JosephManagerCarmona, MariaManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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