Oak Haven Rehab and Nursing Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 279 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (13 vs median 6.0)
Bottom 25% in FL · Below recommended RN staffing · Worst in ASTON HEALTH chain · $12,051 in fines
What this means for your family
Oak Haven has a dedicated administrative and therapy team that many families find helpful, but the facility suffers from inconsistent staffing, particularly regarding call-light response times. When touring, we strongly recommend asking for a specific plan on how they manage call lights during evening and weekend shifts, and verifying their protocol for communicating medical changes to family members.
Google Reviews
Google Reviews
279 reviews on Google“Oak Haven Rehab and Nursing Center receives highly polarized feedback, with many families praising the compassionate, friendly staff and clean environment, while others report severe neglect and communication failures. While some families highlight life-changing rehab outcomes and attentive care, a recurring pattern of delayed call-light responses and poor hygiene management remains a significant concern for others. Prospective families should be aware that experiences appear to vary greatly depending on the specific unit or shift.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and administrative staff
- Clean and well-maintained facility environment
- Effective rehabilitation therapy programs
- Welcoming atmosphere for visitors
Concerns
- Significant delays in responding to call lights (mentioned by 7 reviewers)
- Poor hygiene and lack of timely assistance with toileting (mentioned by 6 reviewers)
- Difficulty reaching staff via phone or unresponsive front desk (mentioned by 4 reviewers)
- Outdated facility infrastructure and maintenance issues (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 215 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that communication loop to improve the daily experience for residents?
- 2Given the current staffing levels, what is your protocol for ensuring call lights are answered promptly, especially during evening or weekend shifts?
- 3Could you walk me through the support process for residents who need timely assistance with hygiene and toileting throughout the day?
- 4I see the facility has undergone some maintenance recently; what is your current plan for addressing infrastructure updates to ensure a comfortable living environment?
- 5With your focus on rehabilitation, how do you coordinate medication management and medical oversight to ensure residents stay on track with their recovery goals?
- 6What kind of daily activities or social engagement programs are available to help residents feel connected and active within the community?
Personalized based on this facility's data
Key Review Excerpts
“The administrator, Kacey M. has really gone out of her way to make both of us feel as comfortable as possible. I would highly recommend Oak Haven.”
“I’d rather have caring and loving staff than a wonderful facility with inattentive staff.”
“My father called for help because he had to use the bathroom. Over 30 minutes later tried to get up and go himself. Didn't make it.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Oak Haven has shown persistent problems with care planning and medication management across multiple surveys, indicating ongoing challenges in core care areas. The facility has deficiencies in resident assessment, medical record keeping, and medication safety that have recurred from 2021 through 2024, though all violations were reportedly corrected. Families have filed complaints that triggered at least one inspection regarding medical records protection, suggesting real-world concerns about privacy and documentation practices.
Jul 28, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 18, 2024Routine12
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
May 26, 2022Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Sep 23, 2021Routine7
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Federal Penalties
Fine
Jul 18, 2024
$4,017
Fine
Jul 18, 2024
$4,017
Fine
Jul 18, 2024
$4,017
Ownership & Operations
Who Operates This Facility
Oak Haven Rehab and Nursing Center
for profit
Chain Affiliation
Aston Health
38 facilities nationwide
Chain avg rating: 2.5/5 · Rank 30 of 30 (Worst)
Ownership & Management
Owners
Ao Care Holdings, LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
279 reviews from families & visitors
Official Website
Visit oakhavenrehab.com
Medicare data downloads
Original nursing home datasets
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